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Can't play movies from library on Apple tv

935 Views 3 Replies Latest reply: Nov 10, 2011 4:55 PM by aaronheppell RSS
tavog34 Calculating status...
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Oct 1, 2011 8:57 PM

I have been streaming purchased content from my PC to my apple tv with no problems until today.   I can see my PC library displayed on the apple tv menu on my tv.  I can select a movie to play but after a bit of spinning I end up with the message "authorization is required" and instructions on how to authorize my PC through itunes.  I have tried so many different things to correct this but with no luck.  I have deauthorized and authorized.  I removed all other authorized computers, so my PC is the only one of the five that is authorized.  I have reset my apple tv.  The problem is not the ATV2 because it recognized my library from my PC but it will not play. I only have one apple ID so I know that is not the problem.  I can play all purchased on my PC and stream it to the apple tv via airplay.  But I cannot directly play a movie due to the "authorization is required message."  I have no idea what to do.  Any ideas, or similar issues anyone has been able to resolve? 

AppleTV 2, Windows 7
  • LauraRoxane Calculating status...
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    Oct 1, 2011 9:22 PM (in response to tavog34)

    Since yesterday, many AppleTV users around the world have been experiencing the same issue.  From what I've been able to tell from other postings, it's related to the Apple servers - they are being upgraded for the iCloud and many Apple TV users are getting the "Need to Authorize Computer" message when they try to play a TV show or movie.  Your iTunes movie RENTALS and MUSIC should still work though. 

     

    A get-around is to stream your TV shows and purchased movies.  To do that, start the movie or TV show in iTunes on your computer as if you are going to watch it on your computer.  Once it starts to play, click on the little icon in the lower right-hand corner (hover your mouse around the area to get it to show up)....and then click on "Apple TV" (one of the two options the little icon gives you).....that will start it streaming on your TV.  It's going to "push" it to your APple TV box rather than it being pulled there by Apple TV itself.

  • jbpdx Level 1 Level 1 (15 points)
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    Oct 2, 2011 8:53 PM (in response to LauraRoxane)

    My iTunes store-purchased songs and music videos are giving me the same authorization error.

  • aaronheppell Calculating status...
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    Nov 10, 2011 4:55 PM (in response to tavog34)

    I have the same problem. I've even lost a movie rental that I had downloaded and was waiting to watch. This is not a good situation for Apple. I'm not interested in jumping through hoops because the system is now broken. Apple, please fix this right away as I am about to go to netflix.

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