10 Replies Latest reply: Jan 14, 2014 4:09 PM by rjkan2
lynor Level 1 Level 1 (0 points)

I have a Mac OSX 10.6.8 Macbook Pro 15. I am using Microsoft Office 2011. All the programs are working except for Word. It has disappeared and when I went to click on a Word document they converted to a Text Edit file. Please advise.


MacBook Pro, Mac OS X (10.6.8)
  • 1. Re: My Microsoft Word for Mac has disappeared.
    Zlig Level 4 Level 4 (1,340 points)

    Go to your applications folder and check if "Word" is in the Microsoft Office folder. If it is then your .doc files are associated with the application "Textedit". To rectify:

     

    Go to one of your Word documents, right-click (or Ctrl-click) and choose "Get Info", and in the "Open With" popup choose "MS Word" and click the "Change All" button.

  • 2. Re: My Microsoft Word for Mac has disappeared.
    lynor Level 1 Level 1 (0 points)

    I checked in the Microsoft Office folder application and Word is not listed. What is the next step? Thanks.

  • 3. Re: My Microsoft Word for Mac has disappeared.
    ds store Level 7 Level 7 (30,305 points)

    Download the free LibreOffice suite.

     

    https://www.libreoffice.org/

  • 4. Re: My Microsoft Word for Mac has disappeared.
    Grant Bennet-Alder Level 8 Level 8 (49,275 points)

    Use Spotlight to search for it. You may have moved it, for example into the Applications folder.

  • 5. Re: My Microsoft Word for Mac has disappeared.
    lynor Level 1 Level 1 (0 points)

    No, it is not in the Application folder. When I try to click the "W" on the dock, a question mark shows up over the "w". Should I try to reinstall the program from the disk?

  • 6. Re: My Microsoft Word for Mac has disappeared.
    Grant Bennet-Alder Level 8 Level 8 (49,275 points)

    Did you move it onto the desktop?

     

    If you cannot locate it manually, you can use Spotlight to search for it.

     

    If you cannot locate it that way, you will need to re-install it to use it.

     

    ds-store suggests you can use an Open Source "work-alike" program instead.

  • 7. Re: My Microsoft Word for Mac has disappeared.
    lynor Level 1 Level 1 (0 points)

    I did a spotlight search under Word and Microsoft Word. There is a an empty folder when I search only Word and nothing of an application comes up when I search Microsoft Word. I will have to try to reinstall it when I have more time.

  • 8. Re: My Microsoft Word for Mac has disappeared.
    ds store Level 7 Level 7 (30,305 points)

    lynor wrote:

     

    No, it is not in the Application folder. When I try to click the "W" on the dock, a question mark shows up over the "w". Should I try to reinstall the program from the disk?

     

    The Dock icons are just a "alias" to there the original is. Drag the W icon off the Dock.

     

    Somehow your original program disappeared, perhaps it wasn't paid for.

     

    You can launch Disk Utility in your Applications/Utilities folder and click on your drive on the left and First Aid > Verify Disk and Repair Permisisons.

     

    If "Verify Disk" (only) gives any warnings, you need to immediatly backup your user file folders (Music, Documents etc) onto a external drive and disconnect, your internal hard drive is going to fail soon.

     

    The Repair Permissions warnings you can ignore.

     

     

    After you have done both, then search for Word in your Applications folder, if you find it, just drag it's icon to the Dock.

     

    If it's not there, then reinstall the program from the disk and then drag the icon to the Dock.

     

     

    If you can't reinstall Word or Office, then simply use the free LibreOffice, it will work just the same.

     

     

    Always maintain two sperate hardware backups of your personal data at all times.

  • 9. Re: My Microsoft Word for Mac has disappeared.
    mattfromwaimauku Level 1 Level 1 (0 points)

    Strange, today my entire microsoft office has disappeared too. (office 2008(?) though), including the folder in the applications folder.

     

    I think I might know why though. I have another computer on my home network that I may have (can't remember) set up using migration assistant from this computer. I'm guessing that means that it thinks there are two copies of the same license running on the network?

     

    I do own a family license, so I'll just reinstall with one of the other serials.

     

    It got me a bit confused for a bit though, and I do feel like this computer wasn't set up with migration assistant (but I remember wrong).  I'm also not sure it would've just happened now, as my network has been like this for a while now..

     

    Anyway, everything to do with microsoft office has vanished from this computer, and I used it (word and excel) only a couple of days ago

  • 10. Re: My Microsoft Word for Mac has disappeared.
    rjkan2 Level 1 Level 1 (0 points)

    Hi. There is any easy way to fix this.


    Your doc is not lost it is just minimised and hidden and even though it is showing up in the doc you cannot access it but don't worry you can gain access again!


    Go to the Word icon in the doc and right click, go to open recent and open ANY doc (doesnt matter).


    In this open doc go to the 'Window' bar at the top and you should see your doc with listed at the bottom (along with the one you just opened).

     

    Click on the doc you lost.

     

    Then under 'Window' also, click zoom and it will pop up