Skip navigation

Problems with winmail.dat attachments

34217 Views 33 Replies Latest reply: Feb 28, 2013 11:03 AM by Sandra MacPherson RSS
  • Ernie Stamper Level 8 Level 8 (37,440 points)
    Currently Being Moderated
    Oct 4, 2011 6:54 PM (in response to Sean Nolen)

    Sean,

     

    If an enterprise location, and Exchange Servers, I would expect the IT guy to have latest MS Office and use Outlook, even on his Mac (or maybe Entourage, but that is out-of-date).

     

    Since not all emails would exhibit this, it would also be important to know the type of emails the girl friend receives?

     

    Ernie

  • Sean Nolen Calculating status...
    Currently Being Moderated
    Oct 4, 2011 7:10 PM (in response to Ernie Stamper)

    Thanks for the input Ernie - I'll check and come back to you.

     

    I understand that in both cases he multi addressed the same email to us all - and only I got the winmail.dat!

  • Sean Nolen Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 9, 2011 8:11 PM (in response to Ernie Stamper)

    Ernie,

     

    Receiver A is/was OS10.6.5 & Mail 4.4

    B is 10.7.1, Mail 10.5

     

    and I am on 10.6.8, Mail 4.5.

     

    The sender used Windows 7 Home Premium, Microsoft Office Home and Business 2010 version 14.0.6029.1000 – this includes Outlook and Office 365.

     

    I hope this helps.

  • Ernie Stamper Level 8 Level 8 (37,440 points)
    Currently Being Moderated
    Oct 9, 2011 8:34 PM (in response to Sean Nolen)

    Clarify, please -- you recieved the winmail.dat attachment, but the other two recipients did not, for the same message?

     

    Mail 4.4 should be the same as your experience, but I have not tested receiving in Lion, nor on my iPad or iPhone.  Do you have either to check the same message?

     

    Ernie

  • Sean Nolen Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 9, 2011 8:41 PM (in response to Ernie Stamper)

    >you recieved the winmail.dat attachment, but the other two recipients did not, for the same message?

     

    Correct.

     

    >Do you have either to check the same message?

     

    On iPhone4, messages from that sender with attachments show; This message cannot be displated because of the wat it is formatted. Ask the sender to send it again using a different format or email program. text/plain

  • Ernie Stamper Level 8 Level 8 (37,440 points)
    Currently Being Moderated
    Oct 9, 2011 9:00 PM (in response to Sean Nolen)

    I suppose it is possible that the IT guy had installed the converter software on both his, and his GF Macs?  The sender could differentially send to one person vs another.

     

    Ernie

  • Sean Nolen Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 9, 2011 9:04 PM (in response to Ernie Stamper)

    Ernie,

     

    There was no converting software intstalled.

     

    I see there are numerous available and I'm sure they are good but I hate being obliged into such corners and forever having to upgrade as Apple releases new systems etc - particularly when there is clearly a setting or something which can sidestep this whole issue.

     

    But thanks just the same for your input.

  • Ernie Stamper Level 8 Level 8 (37,440 points)
    Currently Being Moderated
    Oct 9, 2011 9:08 PM (in response to Sean Nolen)

    I did not mean on your Mac, but rather on that of the IT fellow and girl friend.  There is no other way those Macs could receive in Mail, and you could not!

     

    Ernie

  • Sean Nolen Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 9, 2011 9:15 PM (in response to Ernie Stamper)

    Sorry, I meant on their machines too!  They had no converting software installed.

     

    >There is no other way those Macs could receive in Mail, and you could not!

     

    My experience would appear to contradict this.

  • Ernie Stamper Level 8 Level 8 (37,440 points)
    Currently Being Moderated
    Oct 9, 2011 9:19 PM (in response to Sean Nolen)

    It would appear to, but it would also contradict the experience of many, many others.  There is something missing here to explain this.

     

    Ernie

  • Ernie Stamper Level 8 Level 8 (37,440 points)
    Currently Being Moderated
    Oct 16, 2011 8:34 AM (in response to Sean Nolen)

    Ran across a recently updated advisory from MS -- thought you might find it interesting:

     

    http://support.microsoft.com/kb/290809

     

    Ernie

  • Sean Nolen Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 23, 2011 4:12 PM (in response to Ernie Stamper)

    Thank you for the tenacity Ernie - problem now resolved

     

    Of course is was a Windows issue!

  • S2 Calculating status...
    Currently Being Moderated
    Jun 8, 2012 9:50 AM (in response to marcfromeugene)

    All,

     

    I seem to have a similar problem.

     

    There is one person from whom I receive a lot of MS Word documents (meeting papers etc.).  Whilst I can open the attachments through webmail, I can never open them on my iPad 2 or iPhone 4S (and 3GS before that) - the attachments are shown as 1 winmail.dat file.  Other people who attend the same meetings do not have the same problem on their iphones or ipads.

     

    I received one of these emails this evening.  When I opened the email on my iPad, i could see for a split second that there were three Word doc, but they quickly changed to 1 winmail.dat file.

     

    I was then able to open them on my Mac, and discovered that if I forward the email from the webmail site to myself (same email account), the iPad then could see and open the Word docs!

     

    Whilst this is annoying, I am glad that I have found a workaround.

  • MarekFriedman Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 23, 2012 10:57 AM (in response to marcfromeugene)

    I have the same question. I use mail.app client and my account is no gmail. in webmail I see the attachment as word file but on my computer in mail.app it is seen as winmail.dat... any solution?

  • Visualscape Calculating status...
    Currently Being Moderated
    Jan 22, 2013 11:50 AM (in response to marcfromeugene)

    Ok, to add to this question, since it mirrors the original post but not solved by the MS article suggested...

     

    Office setting.  Email sent from Outlook to two separate email addresses with (2) attachments: One PDF, one DOC.  Both recepient addresses are using iPads.  One iPad gets both attachments to work properly, the other iPad displays .dat attachment.  Both computers witht he same email addreses receive the original attachments just fine....

     

    Thoughts?

Actions

More Like This

  • Retrieving data ...

Bookmarked By (1)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.