1 2 3 Previous Next 32 Replies Latest reply: Feb 4, 2014 11:58 AM by Poetnerd
bandit Level 3 Level 3 (875 points)

I am using Apple's mail program, version 5.0. My unread mail count in the IN box show's an unread mail, but there is none. In the past when this has happened, I had been able to rebuild each mail box and the problem went away. That's not happening this time.

 

I made a smart mailbox and told all unread mail to go to it. Nothing did. I have checked each and every mail folder I have and rebuilt each one. I still have the one unread mail in my mailbox.

 

Does anyone have any idea how to fix this? This just happened since upgrading to Lion. I know it's not a BIG problem, it just bothers me.


iMac 3.2 GHz, blk macbook, 15" macbook pro, iphone 4, Mac OS X (10.6.7)
  • 1. Re: unread mail count wrong
    mikkofromhelsinki Level 1 Level 1 (0 points)

    I have the same problem. Really bothersome. When I select all and mark them as unread I have 217 mails and 248 unread. Or when I select all and mark them as read I still have 31 as unread. For me this is on one of the mail accounts only (the exchange one). All others seem to work OK for now. Problem started after updating to Lion.

     

    macbook 13" with Mac OS X (10.7)

  • 2. Re: unread mail count wrong
    CT Level 6 Level 6 (15,535 points)

    Does this problem persist after starting in Safe Mode?

     

    http://support.apple.com/kb/ht1455

     

    charlie

  • 3. Re: unread mail count wrong
    bandit Level 3 Level 3 (875 points)

    I still have the problem in safe mode.

  • 4. Re: unread mail count wrong
    Stephen Jendraszak Level 1 Level 1 (5 points)

    I have the same issue. Would love to hear if anyone has found a solution.

  • 5. Re: unread mail count wrong
    JakubD Level 1 Level 1 (0 points)

    I see the same problem on my iMac, but have more interesting insights! I see one unread message in my company Exchange account. If I select all, mark as unread, it still does not disappear. I have also created a smart mailbox that contains only unread messages, but it is empty and does not show the one mysterious unread message.

     

    Now what is interesting. I am accessing this email account also at work via Outlook, and also on my MacBook Pro, and iPhone, and on all these devices, I do not see this problem = no unread messages! So the problem must be connected to the iMac itself.

     

    Any help?

  • 6. Re: unread mail count wrong
    Chris Thomerson Level 1 Level 1 (25 points)

    Close the mail program.

    In your library ( ~/library/ ) mail>mail data folder there are several "envelope" files, ie. envelope, envelope-shm, envelope-wal... remove these to your desktop... incase you want to put them back.

    Restart mail, it will rebuild these files probably correctly.

    If satisfied, drag the old versions"envelope" files on your destop to the trash.

     

    Alternative, OnyX is a Mac utility that has a "rebuild envelope files" option, does the same job.

  • 7. Re: unread mail count wrong
    Stephen Jendraszak Level 1 Level 1 (5 points)

    JakubD, that describes my symptoms exactly as well. Chris, thanks for the suggestion! I tried using OnyX to rebuild the envelopes files ... alas, no dice. The phantom message remains.

     

    sj

  • 8. Re: unread mail count wrong
    Chris Thomerson Level 1 Level 1 (25 points)

    Have you tried physically removing the files and letting mail rebuild from scratch?

  • 9. Re: unread mail count wrong
    Stephen Jendraszak Level 1 Level 1 (5 points)

    That seems to have done it! Takes a while to rebuild the whole index, but it did the trick. Thanks, Chris!

  • 10. Re: unread mail count wrong
    JakubD Level 1 Level 1 (0 points)

    Chris, many thanks! I did the envelope* files deletation and it worked. First it seemed I have lost all of my 5000 mails after the rebuild, as the mailbox was empty (but smart mailboxes showed the files), but one Mail kill and restart worked! :-) All mails there, no mysterious unread message anymore!!

     

    One more interesting thing regarding the Dock wrong mail count... Both the mailbox and the Dock showed one unread message. The settings "dock unread count" were made to show just the INBOX messages! When I set Dock unread count to "All mailboxes", Dock icon showed NO unread messages. VERY strange - I would expect exactly the opposite!! 

  • 11. Re: unread mail count wrong
    Chris Thomerson Level 1 Level 1 (25 points)

    Was it Inspector Clouseau who said "expect the unexpected?"

  • 12. Re: unread mail count wrong
    bandit Level 3 Level 3 (875 points)

    Thank you Chris. This worked for me.

  • 13. Re: unread mail count wrong
    iamdjdmoney Level 1 Level 1 (0 points)

    Thanks Chris. This also worked for me!

  • 14. Re: unread mail count wrong
    stranks Level 1 Level 1 (0 points)

    Problem: My dock reads the proper number of unread emails between my two accounts (hotmail and iCloud). The problem is that the badge next to the icloud inbox is absent (although any Unread emails still are added up properly when shown in the dock count).

     

    I've tried the (~/library/mail/mail data etc..) twice. I have also painfully waited hours to rebuild my mailboxes twice and i have deleted and then re-added the icloud acount multiple times. I'm also aware of the "Dock Unread Count' function in the Mail Preferances pane.

     

    Any other suggestions?

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