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Problems installing iOS 5 on iPad

63836 Views 120 Replies Latest reply: Apr 30, 2012 9:39 PM by EngLit RSS
  • Phil M2 Level 1 Level 1 (105 points)
    Currently Being Moderated
    Oct 12, 2011 5:22 PM (in response to BoyertownPR)

    BoyertownPR wrote:

     

    I was able to load IOS 5 but the restore failed. Each time I start iTunes and connect the iPad it start to continue the restore. Each time it fails. If I cancel out I can continue but sync is not working right. It syncs my contacts and calendar but it does not sync music or photos.

    I'm disappointed that Apple is unable to handle the traffic for this major iOS upgrade that they have been advertising since early summer.  I realize that the first few days of any rollout pose unusual demands, but the fact that they're having problems makes me uneasy about their ability to implement iCloud.  This reminds me of the MobileMe launch, and that's not a good thing.

  • bry279 Calculating status...
    Currently Being Moderated
    Oct 12, 2011 6:08 PM (in response to bry279)

    UPDATE:

     

    I just hit the Restore instead of Update button.

    Figuring a Restore might make things go smoother tomorrow.

    (Of course hours ago the update had downloaded and was ready to go)

    It took about half an hour to restore (contacts, apps, etc)

    When I turned the iPad on It restored ok and. viola,  it is now on ios5 !!!!!

     

    I cancelled the Tech call for tomorrow.

  • Phil M2 Level 1 Level 1 (105 points)
    Currently Being Moderated
    Oct 12, 2011 6:13 PM (in response to bry279)

    bry279 wrote:

     

    UPDATE:

     

    I just hit the Restore instead of Update button.

    Figuring a Restore might make things go smoother tomorrow.

    (Of course hours ago the update had downloaded and was ready to go)

    It took about half an hour to restore (contacts, apps, etc)

    When I turned the iPad on It restored ok and. viola,  it is now on ios5 !!!!!

     

    I cancelled the Tech call for tomorrow.

    If I hit "restore", doesn't that mean I have to re-install my apps and re-sync my music and photos?  I'd rather avoid that if possible. 

  • Dah•veed Level 7 Level 7 (29,515 points)
    Currently Being Moderated
    Oct 12, 2011 6:16 PM (in response to MetalMick420)

    I continually got an internal error message. I carefully followed this Apple KB article and was successful in restoring the iPad to the factory settings with the new iOS 5. Be sure that you have a backup as this will erase the contents of the iPad.

     

    http://support.apple.com/kb/HT4097

    '09 Mac mini, '06 iMac, iPad 2, Mac OS X (10.7.1), iOS (4.3.5) Mac fanboy since 1984!
  • Dukesite Calculating status...
    Currently Being Moderated
    Oct 12, 2011 6:31 PM (in response to MetalMick420)

    I have had no luck at all since 2:00am EST today.  Same errors as everyone else, same locked up backups, exact same issues.  But, it appears that others are starting to work.  What do I do different?  I just rebooted (again), and was going to try and connect and start the "backup" process again and let it do it's thing.  Are there any work arounds yet?

  • bry279 Level 1 Level 1 (5 points)
    Currently Being Moderated
    Oct 12, 2011 6:35 PM (in response to Phil M2)

    I had synced earlier today so at worst I figured I would restore then backup to that.

    That keeps your apps, contacts, etc.

    When I hit restore I didnt even get to the part to chose a backup file, it just went straight to ios5.

    Everything is as it was, all apps are there, just had to reset my sign in password & fiddle with my (multiple) google calendars.

    Good Luck.

  • BigAlColumbusOH Calculating status...
    Currently Being Moderated
    Oct 12, 2011 7:18 PM (in response to MetalMick420)

    I getting it on my 3GS (Im giveing it to my kid after after I get the  new 4) tried 5 times, I tunes went on smoothly on all the machines so any word as to why?

  • BoyertownPR Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 12, 2011 7:53 PM (in response to MetalMick420)

    I just tried doing a resore to factory settings. It loaded IOS 5 and restored from my last backup and now I'm up and running. All is well, other than the 5 hours it took to get it right.

  • boogiejoel Calculating status...
    Currently Being Moderated
    Oct 12, 2011 8:13 PM (in response to MetalMick420)

    I'm being told I'm not eligible for the requested build, any ideas?

  • colin_chau Calculating status...
    Currently Being Moderated
    Oct 12, 2011 8:48 PM (in response to BoyertownPR)

    I have the same problem.  Except in my case I tripped over the cord and knocked my iPad out while it was restoring.  Now nothing will sync except for those items as you describe.  Apps that didn't completely restore never restored the next time I synced or even continued restore.  Subsequent syncs after making settings didn't work either.  It would say sync completely but It had done nothing

  • longrower Calculating status...
    Currently Being Moderated
    Oct 12, 2011 9:09 PM (in response to MetalMick420)

    Same problem here.  In fact, I had the same issue when earlier updating to the 4.3.5 release. This iOS5 update required an update to iTunes, and now my formerly working backup process no longer works.  There is an Apple support topic on how to uninstall all Apple and itunes-related s/w and reinstall, but this has not solved the problem this time.

     

    My iTunes is completely frozen/unresponsive at the moment.  (Locked up at "Syncing Jim's iPad" Step 1 of 5").

     

    When I had tried to access Help/iTunes help I received a "Your computer is not connected to the internet" message, which is a bit suspect since here I am typing like crazy on an Apple website, presumably on the internet. 

     

    I've tried unloading my antivirus, disabling Windows Firewall, uninstalling/reinstalling iTunes with latest release, and all it can do is freeze up during the Sync/Backup.

     

    Yucch.  Doing the iPad restore waltz, btw, is not a very friendly option since it takes FOREVER to reinstall all the missing apps.  Criminy.

  • asheri Level 1 Level 1 (5 points)
    Currently Being Moderated
    Oct 12, 2011 9:19 PM (in response to MetalMick420)

    I just received the following message:  "An error occurred while restoring this iPad (-48)" 

    Oh boy... here we go.  I'm half way through the restore...  I will let you all know what happens.  I will tell you however, I'm on a new clean 27" iMac, running Lion and all the updates, updated.  

  • asheri Level 1 Level 1 (5 points)
    Currently Being Moderated
    Oct 12, 2011 9:23 PM (in response to MetalMick420)

    @MetalMick420,

    Did you get it up and running yet? 

  • antoinefrombaltimore Calculating status...
    Currently Being Moderated
    Oct 12, 2011 9:26 PM (in response to MetalMick420)

    My Ipad2 updated flawlessly, but after trying to run my apps.  they do not start screen flashes black and goes back to the original page.  Not sure what is going on but Apple will most definately be hearing from me in the morning!

  • bsvhj Calculating status...
    Currently Being Moderated
    Oct 12, 2011 11:45 PM (in response to MetalMick420)

    For the iPad I suggest clicking the download and not the 'download with update'. Pretty obvious there would be download issues. There can't be nearly enough servers for the demand. That way it syncs, takes a backup and downloads without affecting the backup. The backup (in Windows 7) is in c:\Users\user\AppData\Roaming\Apple Computer\MobileSync\Backup\. iTunes does not take multiple backups and overwrites the backup with each sync. So if you start to install IOS5 and it fails, or you don't like it after install, and you have sync'd .. no valid backup. That might be why some are having trouble. Take a backup of that directory before install of IOS5 to play it safe. You can always restore the old one. (You can also turn off automatic syncing in 'preferences').

    That's what my intuition tells me and I am doing. Download shows 20 hours and has failed 3 times with network timeout errors. I will wait .. its not that urgent that I want to screw things up.

     

    However, I found this via Google:

     

    http://techsie-buzz.com/mobile-news/ios5-ipsw-direct-download-links.html

     

    These downloads are 700mb. This is from Apple servers so it may not be much faster. Read carefully. For IPAD 1 and 2 there are different links for wifi and 3g versions.

    For me the IPAD2 WIFI took less than 30 minutes (i downloaded it in error). The 3G version is taking 5 hours! (but less than itunes)

    Caveat emptor!

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