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Mail is rejecting user name and/or password

5377 Views 28 Replies Latest reply: Oct 17, 2011 12:55 AM by MichaelJ1958 RSS
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Toni Valenstein1 Calculating status...
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Oct 13, 2011 7:05 AM

I'm using Lion and have updated to the new Lion, new iTunes, new iPhoto, etc.  I've installed IOS5 on my iPad and iPhone.  I am trying to use "mail", on my MBP and my password is being rejected.  (Me.com is accepting it!)  My iPad is telling me "CANNOT GET MAIL The user name or password for "xxxxx@me.com is incorrect."  me.com is not able to load all my mail.

 

In "mail" preferences > accounts>email address, it lists BOTH my old mac.com and me.com addresses, seperated by a comma (user names are the same).

 

Is this an Apple bug that will be fixed (soon, I hope) or do I need to do the "fix:?

  • Nick69UK Calculating status...
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    Oct 13, 2011 7:08 AM (in response to Toni Valenstein1)

    I think something has happened.

     

    I upgraded everything fine this morning and Mail was working - now it is telling me that the password is incorrect and there is an error when I try and access email via icloud.com

     

    Anyone else with these Mail problems?

     

    I work freelance and depend on my email which is currently bricked!

     

    Aggghhhhh.....

  • MacFriend Calculating status...
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    Oct 13, 2011 7:10 AM (in response to Nick69UK)

    Yes, many are experiencing this problem at the moment. Just wait, such transitions are often somewhat bumpy,

  • Pr0xyPunk Calculating status...
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    Oct 13, 2011 7:11 AM (in response to Nick69UK)

    Same here, updated everthing, was working fine in the morning. Hope Apple fixes this pronto!

  • angryzoog Calculating status...
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    Oct 13, 2011 7:15 AM (in response to Pr0xyPunk)

    Same issue here  - all fine since updating this morning, then mail rejecting password this afternoon. Went onto icloud website - mail would not load and whilst calendar does, it thinks today is July and won't go beyond September 2011.

     

    Can live with a duff calendar, but having basic email functionality down is a bit pants.

  • ashleyfromeastbourne Calculating status...
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    Oct 13, 2011 7:15 AM (in response to Toni Valenstein1)

    Yes same here,

     

    What Im annoyed about - Apple have essentially given away a product they have charged me for for the last year (I know iDisk etc is still in use till June etc) but mainly I use it for the mail and syncing.

     

    This is fine, but a) I should get a refund for the unused portion of my sunscription and b) if they are going to give it away free they ensure that customers who have paid at least dont get degraded service. Never ever had a problem with mobileme until now. So as well as not getting a working service, were still paying for it!

     

    Sort it out apple!

  • Alan Crawford2 Calculating status...
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    Oct 13, 2011 7:17 AM (in response to Nick69UK)

    Oh, I'm getting it too.  Mail apps throw up errors, web-based e-mail throws up errors.  Maybe the recent MobileMe instability was a way of preparing us for the arrival of iCloud?

    iMac, Mac OS X (10.7.1)
  • capaho Level 4 Level 4 (3,650 points)
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    Oct 13, 2011 7:20 AM (in response to Toni Valenstein1)

    I'm having the same problem.  It worked earlier but now I get the same password error.  It's likely a glitch that they are hopefully working on.  The launch of MobileMe was a disaster, so perhaps iCloud is following the established tradition.

  • theflb Level 1 Level 1 (0 points)
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    Oct 13, 2011 7:21 AM (in response to Toni Valenstein1)

    I have the same problem, see here "Mail keeps asking for iCloud password ( iOS 5) https://discussions.apple.com/message/16347155#16347155 "

  • Nick69UK Level 1 Level 1 (20 points)
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    Oct 13, 2011 7:35 AM (in response to Toni Valenstein1)

    Maybe Blackberry have attacked the Apple Mail servers? I wonder if SMS is down too... lol

  • mwestley Calculating status...

    I do remember mobileme had a few problems at the beginning, so it's not unusual; just frustrating.

     

    I would have preferred a refund as well, but you should have gotten an upgrade to your icloud storage allotment that will expire in June.

     

    It's just the incoming mail server that's not working, I can still send emails out. Hopefully, they'll get it fixed soon.

  • Eakin Calculating status...
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    Oct 13, 2011 8:11 AM (in response to Toni Valenstein1)

    I'm in the same boat.  I foolishly upgraded everything last night.  It was initially working, but now I'm getting a message that my password in incorrect on my iPhone and in the Mail app.  The iCloud website works intermitantly for me.  I can access my calendar and address book, but the mail section sometimes rejects any attempts to use it online.

     

    I've been on hold for 45 minutes trying to get through to talk to someone.  Frustrating, especially since I paid for MobileMe service and just had it neutered.  I'm wishing that I would have run it out a bit longer before 'upgrading' my account to iCloud.  I'm a freelancer as well, and this has put me at a standstill for the day.  I'm going to take the day off and hope that this gets sorted out ASAP.

  • mikkibarry Calculating status...
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    Oct 13, 2011 8:23 AM (in response to Toni Valenstein1)

    I've tried all the tips and tricks mentioned by others, including deleting the iCloud account, quitting mail and going into system preferences and enabling mail there.  I've even downloaded Thunderbird to try to use that.  I am SO disappointed in Mail.app and Apple of late.  If I wanted these headaches, I would be using Windows. 

     

    First, Mail.app began crashing when trying to get mail from Exchange. Yes, Exchange has issues, but that's not the point.  Then SMTP on MobileMe stopped working.  I had hoped iCloud would fix that, so I migrated.  Now I'm getting the ridiculous password error on a continual basis. 

     

    Did they not test this under load?  Really, Apple?  I paid for my mac.com address and accounts.  Do I really get better service from Google for free with GMail? 

  • Edwardmde2 Calculating status...
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    Oct 13, 2011 8:25 AM (in response to Toni Valenstein1)

    See mine has just came back on. But for some reason now there aret wo cloud inboxes on my phone. One of them more up to date than the other, very strange!

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