westside03
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Q: sim card not valid after update to ios 5

just updated to iOs 5 on an AT&T iphone 4....says sim card not valid

Dell, Windows XP

Posted on Oct 12, 2011 6:16 PM

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westside03

Q: sim card not valid after update to ios 5

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  • by Bill1978,

    Bill1978 Bill1978 Oct 13, 2011 6:37 AM in response to andyfrombishop auckland
    Level 1 (0 points)
    Oct 13, 2011 6:37 AM in response to andyfrombishop auckland

    I would be surprised if Apple admit's  failure.When talking with them they blame ATT for the sim card problem.I also have restored on my Pc and Mac Book Pro. I was able to downgrade on my Mac since it has not been updated to the new ITunes I had the same results.Looks like I will just need to wait and see if apple pushes a fix in the coming days.I found it odd that ATT offered me a new phone of my choice just not any Apple branded phone.

  • by xd_250,

    xd_250 xd_250 Oct 13, 2011 6:40 AM in response to Bill1978
    Level 1 (5 points)
    Oct 13, 2011 6:40 AM in response to Bill1978

    Got the same problem here in Australia with telstra

  • by theo from bruxelles,

    theo from bruxelles theo from bruxelles Oct 13, 2011 6:48 AM in response to westside03
    Level 1 (0 points)
    Oct 13, 2011 6:48 AM in response to westside03

    Had the same problem in Belgium with Proximus (Vodafone) Ipad doesn´t recognise the sim "Insert a non locked card" and so the Ipad is down. I`m lucky I did not uprgade still my Iphone (thank´s to Apple´s servers last night)

  • by heyXalan,

    heyXalan heyXalan Oct 13, 2011 9:43 AM in response to westside03
    Level 1 (0 points)
    Oct 13, 2011 9:43 AM in response to westside03

    Same problem with O2 in the UK. It's not O2 issue though as they tried 3 working SIMS in the shop for me. Can't fault them to be honest. Lot of posts on here about it. Looks like a server issue, probably overloaded or crashed. I hope it's fixed soon, feel like I've lost a limb!

  • by ezefromlondon,

    ezefromlondon ezefromlondon Oct 13, 2011 10:04 AM in response to westside03
    Level 1 (0 points)
    Oct 13, 2011 10:04 AM in response to westside03

    After going to the orange store (uk), I went to the apple store..no luck but THEN.. they tried a different orange sim and it worked! My phone is now activated but my own sim card does not work which means I have to order a new micro sim from orange, which will take 4 days atleast my phone is activated i guess. but still a very big hastle and took up alot of my day to sort out.

  • by erin289,

    erin289 erin289 Oct 13, 2011 11:32 AM in response to westside03
    Level 1 (0 points)
    Oct 13, 2011 11:32 AM in response to westside03

    I was the first person to go to my Apple Store with this issue.. stumped them all... I had my macbook with me - we tried mine and 2 of their laptops and got the same errors.... they tried 2 sims they had and same thing.... luckily I had recieved a replacement phone at the end of July and was still under the 90 warranty (day 86)  - I got a replacement phone on IOS4  --- will wait a week before I try to update again.  My Ipad (1) upgrade was smooth.   uuggh ... I was looking forward to playing with the new features....

  • by achupp,

    achupp achupp Oct 13, 2011 11:34 AM in response to erin289
    Level 1 (0 points)
    Oct 13, 2011 11:34 AM in response to erin289

    My situation today was the same.  Just got back from the Apple Store after being there for 2 hours.  They replaced my SIM card there, and that didn't work when trying to restore my iPhone 4.  I was out of warranty 91 days, but they resorted to giving me a new phone as well since that's all they could have done.  The problem is obvisouly bigger than this as it's really just putting a band-aid over a problem that nobody seems to know how to solve. AT&T thinks it's Apple.  Apple thinks its AT&T......

  • by Bill1978,

    Bill1978 Bill1978 Oct 13, 2011 11:38 AM in response to westside03
    Level 1 (0 points)
    Oct 13, 2011 11:38 AM in response to westside03

    I went to my local Apple store and explained what was going on and the genius looked at the phone for a few seconds and went out back and grabbed me a new one.I was out of warranty but they still covered it everything now working.So I am happy again if you live close enough to an apple store give it a shot.Should also add I did try 4 new SIM cards at the AT&T store still nothing worked so the employee told me to try Apple.

  • by Girish M,

    Girish M Girish M Oct 13, 2011 11:43 AM in response to westside03
    Level 1 (0 points)
    Oct 13, 2011 11:43 AM in response to westside03

    Same problem in India too I wasted so much time for this update and now I can't even use my phone!

  • by janfromnordby,

    janfromnordby janfromnordby Oct 13, 2011 12:32 PM in response to westside03
    Level 1 (0 points)
    Oct 13, 2011 12:32 PM in response to westside03

    Same problem for the Ipone 4 I have buy from Apple Store last year. We have updated 2 IPhone OK but none of this phone was from Apple Store. I will call Apple support in Norway.

  • by syclone,

    syclone syclone Oct 13, 2011 12:54 PM in response to westside03
    Level 1 (0 points)
    Oct 13, 2011 12:54 PM in response to westside03

    I'm having the same problem. Went to the AT&T store and tried 4 differenet SIM cards. Went to the Apple Store and they couldn't fix the problem either. I'm out of warranty and the Apple Store will not give me a replacement phone. I'm screwed.

  • by janfromnordby,

    janfromnordby janfromnordby Oct 13, 2011 1:01 PM in response to petecaswell
    Level 1 (0 points)
    Oct 13, 2011 1:01 PM in response to petecaswell

    Same her in Norway on a unlocked Iphone 4 from Apple Store (Order by mail last year)

  • by peterfromwaterloo,

    peterfromwaterloo peterfromwaterloo Oct 13, 2011 3:20 PM in response to westside03
    Level 1 (0 points)
    Oct 13, 2011 3:20 PM in response to westside03

    I am having this same issue. I upgraded a brand new iphone 4, unlocked, never been jailbroken or anything like that, and after i downloaded ios 5 and upgraded the phone to it, i'm getting "SIM not valid. Only compatible SIM cards from a supportted Carrier may be used to activate iphone. Please insert the SIM card that came with your iPhone or visit a supported Carrier's store to receive a replacement SIM card".

     

    No idea what to do....

     

    Any help is welcome!

  • by Joe Cairo,

    Joe Cairo Joe Cairo Oct 13, 2011 7:08 PM in response to westside03
    Level 1 (0 points)
    Oct 13, 2011 7:08 PM in response to westside03

    Same here in EGYPT with VODAFONE , the sim was absolutely fine with the iOS 4

    4.3.1 , 4.3.3 , 4.3.5

    it's showing this **** error now and i can't my iphone to work

    i really hate it now !!

  • by Mary Dube,

    Mary Dube Mary Dube Oct 13, 2011 7:14 PM in response to westside03
    Level 1 (5 points)
    Oct 13, 2011 7:14 PM in response to westside03

    I had the same thing TWICE.

     

    I went to the Apple store. They made me get a new SIM card from AT&T. This didn't work so they gave me a new phone with 4.3.5. I took it home and updated it this morning to ios 5 and the same thing happened with the new phone and the new SIM.

     

    I went to Apple again today and again they made me get a new SIM and gave me another new phone and (get this) told me NOT to update it to ios 5 until 5.1 comes out. WHAT?!?!  Right now I am just happy to have a working phone, but I think it is ridiculous that I am supposed to wait until the next version of 5 comes out.

     

    (BTW.... AT&T told me they think Apple got a bad batch of replacement phones and this is what is happening.)

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