Skip navigation

Missing emails in Mail - Lion deleting them?

79766 Views 246 Replies Latest reply: Jul 25, 2013 10:10 PM by mattwong0502 RSS
  • Koue Calculating status...
    Currently Being Moderated
    Aug 16, 2011 5:19 PM (in response to Adam McGechan)

    I'm having the same problem, plus a whole bunch of others after upgrading to Lion.

    1) new email arrived, then a few minutes later it disappeared. Fortunately it is still in my yahoo web mail.

    2) click on inbox for individual account, no emails displayed. (Restarting mail fixes this).

    3) reply to a message, but the message does not display a "replied to" arrow afterwards.

    4) message status returns to "new" even though it has been read. This reoccurs several times.


    These are huge problems, especially considering that I upgraded to Lion for Mac Mail.

  • Koue Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 16, 2011 5:22 PM (in response to Koue)

    Oh yah, one more problem.

    5) Occassionally deleting an email will pop up an error window saying cannot delete.

  • ChavaO Calculating status...
    Currently Being Moderated
    Aug 16, 2011 8:00 PM (in response to Adam McGechan)

    I have the same problem. They appear randomly in one of my devices (iphone, ipad, mini at work, or macbooc at home) stay a few seconds, an then disspear erasing from my server also!!!! I am loosing money with this failure. Need a solution now APPLE!!!!!

  • Koue Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 17, 2011 1:27 PM (in response to Koue)

    Further update:

    - Disappeared email will reappear.... but the body text just says "Text". An empty email except for subject line.

  • ccorky Calculating status...
    Currently Being Moderated
    Sep 6, 2011 4:58 PM (in response to Koue)

    I'm having the same problem, where I read a mail and then when I go back to it later it has gone! I'm using IMAP here with EUK Host.


    I've switched to Thunderbird for the time being which is a real shame. Can't afford to keep losing email though.


    Very disappointed

  • oilsgirl Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 7, 2011 4:52 PM (in response to Adam McGechan)

    Same here -- I'm losing occasional sent mail.  On the message I replied to, the reply arrow shows, but when I click on it, it says it can't find the sent message and it must have been deleted.  Not.  Ugh.  Love Lion.  Mail is a complete mess.  Have spent the last hour downloading alternate email clients and being very annoyed.  Can't use it if it's losing mail on me (along with some of the rules not working and the junk mail filter being completely useless).  I've rebuilt and the issues always come back.  Please fix.  No Mail for me until it's updated.

  • Koue Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 26, 2011 4:23 PM (in response to Adam McGechan)

    Mac Mail strangeness continues. Mail problems disappeared for a while, and now have returned.


    Emails that I sent over the past two days are not appearing in the "Sent" folder. I checked directly on Yahoo's webmail Sent folder, and it is only missing the emails sent today.


    Further oddity, activity constantly displays a huge number of incoming emails (22000+ or 55000) which then never appear. Just constantly downloading then, never appearing.

  • srvman Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 5, 2011 2:05 PM (in response to Adam McGechan)

    I have the same issue. What I found though is that the mails must still be in the files on the MAC.

    The reason for this thought is that I am using Mailsteward as my mail archiving utility.

    If I archive my Mail boxes with Mailsteward that these mails appear in the search functions of MS.

    Still in Mail the stay "lost"

    This means that the OSX Lion mail client is the culprit.

    As usual Apple is silent about their serious bugs, we also had to kill the LDAP server on another majosr issue with login security.

  • kimac Calculating status...
    Currently Being Moderated
    Oct 14, 2011 6:04 AM (in response to Adam McGechan)

    My issue is that I get my email on my iPad and iPhone with no problem. They just don't always arrive on my macs. I have to assume it is a Mac mail issues. These are private iMac accounts not gmail or yahoo etc

  • altantur Calculating status...
    Currently Being Moderated
    Oct 17, 2011 5:01 AM (in response to Adam McGechan)

    Similar problem. I'm using a Yahoo account (IMAP) with, and I am missing (only) three messages in inbox, not all of them (or a folder as a whole). I am quite sure about not having deleted them, but I cannot find them anywhere, neither in my computer nor in Yahoo! mail web access.


    I checked the trash folders (both in my computer and in Yahoo web access), they are not there, although there are older deleted messages still waiting, i.e. I didn't accidentally delete them (and emptied the trash).


    I dont't know whether it is of relevance, but all the three missing messages had pdf attachments.


    I just switched from MS and I don't want going back to using Office etc. But missing emails are quite frustrating, as I rely on them for business.


    Any help will be much appreciated.



  • Ernie Stamper Level 8 Level 8 (37,455 points)
    Currently Being Moderated
    Oct 17, 2011 6:30 AM (in response to altantur)

    Do you have any other device (computer or other) that could be accessing the account as POP, and be set to remove from account?  Or could another computer or device have a Rule to Move messages with attachments to a mailbox not on the server.  If another computer declared a message to be SPAM because of its content, could it have a disposition for the message that is not on the server?



  • altantur Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 17, 2011 7:20 AM (in response to Ernie Stamper)

    I have only have an iPhone4, which I use to access emails, as well. And there is no other device.


    I have no rules related to these messages, and I checked every folder including spam, bulk, junk, whatever you name it, as well. I searched for them with spotlight, too. No trace.


    The bad thing with the missing mails is, similar to the original post, I have read them several times in my Inbox with my computer, and after a while (or after something) they are simply gone. And I don't know when and how it will happen again.


    I was quiet sure about something like this happening to me only because of my fault (although I don't know how), but having read similar problems occuring to other people, is it likely to be a bug to be handled by Apple? Or will re-installing Mail (or doing anything else) help to not having it again?

  • grahambrownmartin Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 21, 2011 9:51 AM (in response to Adam McGechan)

    I'm also having strange disappearances of emails that I have sent using the Lion Mail client.


    These are emails that I know I have sent and know that I haven't deleted them on any device connected to my MobileMe account.


    However when I try to find them in the Sent folder (in one case to discuss its contents with the person I sent it to so I know I sent it!) they are gone. I log in to my .me account and they are also gone.


    The first time this happened I thought it was my imagination and that I simply hadn't sent the email. The second time I'm certain there is something weird happening between this the mail client (I'm a new Lion user as recently upgraded from a MBP to MBA that came with Lion) and I've never experienced this kind of vanishing email before.


    That the emails are also missing from my .me account is particularly worrying as it suggests they are gone forever and these are important business emails that I can not afford to lose.


    Any thoughts from anybody as to why this may be happening and any idea for recovery would restore my confidence.



  • saument Calculating status...
    Currently Being Moderated
    Oct 25, 2011 1:04 PM (in response to Adam McGechan)

    I'm having this problem as well. I'm using Apple Mail on Lion to access a Yahoo Plus account via IMAP. For a few weeks I've noticed random messages going missing from various folders. A moment ago, it finally happened right in front of my eyes. I clicked on a folder and saw a message in the list (it was the message I was looking for). Before I could click on it, the list refreshed itself and the message was gone. I checked my iPhone and the Yahoo mail website and it was missing from there as well. This was an email from a client with data I need to access. This is the second email from this client that has vanished in this way and it's embarrasing to have to continually go back to the client to resend emails. It makes me look unprofessional.


    I'm afraid I'm going to have to stop using Apple Mail until this is fixed.


    As a software developer, I know how tricky something random like this can be to track down. Are there logs I can upload or something that might help?




  • gtshama Calculating status...
    Currently Being Moderated
    Oct 27, 2011 2:54 PM (in response to Adam McGechan)

    I have the same problem.  My primary business account (GoDaddy supported) comes in on my iPad and iPhone fine.  If I read it on either of those devices before I read it on my MacBook Pro it does not show up in the inbox on my computer for about 24 hours.  Then suddenly it's there in the Inbox.  I've also seen it come in on my computer and then disappear.  I have all my accounts set to IMAP.  If I read the email on my computer before my devices then I can see it, but sometimes it disappears.  Please advise, I cannot continue to use Mail with this problem.

1 2 3 4 ... 17 Previous Next


More Like This

  • Retrieving data ...

Bookmarked By (11)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.