BTW, I honestly cannot believe that a bug introduced in an OS X Lion could only be fixed by replacing the ENTIRE motherboard of a MacBook. Jesus Christ.
I mean sure, if the hardware is complicit as well because there are several revisions of the logic board over the course of time when the mid-2010 MBPs were being sold, and Lion only has an issue with one of them, of course Apple will ignore us all like we're nerds at a junior high dance.
But this is a LION BUG, because it was introduced by LION, so for the LOVE OF GOD, PATCH THIS DAMNED THING ALREADY.
I finally got a "solution". They will give a brand new MBP 2011!
Yes, it was really annoying, but finally I think they realized how frustrated I feltand overall how much damage produced me not to get my mac working properly for -weeks- (actually, I work with my computer, and I'm too late).
I always tried to be honest and polite with all the guys that tried to solve the problem, and of course I went countless times to service, but if I can get a new MBP I think is the best solution that I can expect from them...I feel a valuable customer now.
Let's see if the new one is doing good.
By the way. I live in Montreal.
Ahoy Lincoln, from the Pacific Northwest (Vancouver Island). I know this is "off topic" but I am also an HOH lifer (90db, 1-ear), so we have that in common and I feel the same way re. phoning AppleCare and trying to make sure I have got all the details right. I don't need the anxiety. TG for SMS and email.
Back On Topic: I have been torturing the Lion for a few hours, now, and am convinced the "configuration file" fix really solves my Login "Hard Freeze" (the Spinning Beach-Ball of Death). Among other things, I've configured a 3rd User Account, and then switched between accounts, logging in and out, as well as rebooting multiple times. The Bug is Gone!
I have emailed the Technician who applied my fix, and have asked him if he can expedite the issue with Apple's Lion support (whatever that may be).
My only worry is that the (now) smoothly-running "repaired" version of Lion installed on my MBP6,2 is (back to) 10.7 (not 10.7.1 or 10.7.2). So the 10.7.1 Update may actually have introduced "the bug". I am definitely going to run a full Time-Machine Backup before I run Software Update again. I personally never did have 10.7. My downloaded version started at 10.7.1!
Again, for the last time (because I am unsubscribing from this thread like the OP as things are getting a little stupid in here), all evidence thus far points to a bug in a specific revision of the GT330M- NOT Lion. Many 6.2 MBP users are running fine- the difference is the revision of their logic board. Lion uses an increased number of GPU features relative to Snow Leopard. It is quite possible that this is a case where Snow Leopard never used a specific command or feature that Lion now depends on.
I'm guessing that Apple is treating this issue as a case by case basis, as while this thread is huge, I believe those of us who are (and have been) affected by it are relatively small. Those of us who have called Apple and allowed them to replace the logic board now have functioning machines. The specs are identical- all that is different is the revision of the logic board.
Hopefully someone googling this will read this and just call Apple instead of constantly complaining and refusing to take a step and let Apple repair their machine. All indications point to the fact that this IS a hardware issue, and no matter how badly you want to believe it's a software bug, that will never come true. Lion comes with a free support call. Use it, and get a new logic board. Problem solved. Save yourself from the frustration of guessing and hoping like some of us (me included) did initially.
GOOGLE SEARCH TERMS: Macbook Pro, Lion, 10.7.0, 10.7.1, 10.7.2, Crash, NVIDIA, 300M, Freeze, BeachBall, Login, AGS, Automatic Graphics Switching
I'm out. Hope all of you guys get working machines sooner than later.
Hi! After 6 calls to Apple Care and 2 trips to the Genius Bar, I was also given a new MBP--- I've had the replacement MBP for over a week, and, so far, so good. No freezes on this unit at all. My first MBP was hard freezing on me from day one- right out of the box. (It shipped with Lion already installed- in late August of 2011)
I am tending to agree that this is a hardware issue. I had been hoping that firmware updates would be the fix, but it appears that the hardware truly was the problem.
@Mike: Thanks. This definitely helps. And I am glad to hear you've got a fix.
Update: I was wrong yesterday about the "fix". The SBBOD recurred this morning on my MBP6,2.
And, from reading earlier entries in this thread, the problem does not depend on the version of Lion, and it also has appeared in some iMacs - not just MBP's.
Since various AppleCare personnel do not yet seem to be on the same page re. this problem, it might help to quote the specifics of the NVIDIA GT 330M board and its Revision No. (Applications > Utilities > System Profiler (in Snow Leopard) or System Information (in Lion) > Hardware > Graphics/Displays > and select NVIDIA GeForce GT 330M).
Here are the specs for my MBP6,2:
NVIDIA GeForce GT 330M
x16 (PCIe lane width)
0x0a29 (device ID)
0x00a2 (Revision ID)
3560 (ROM Revision)
1.9.21 (gMux Version)
Is this a common factor in all of these cases?
Ok, I have the same specs but I didnt install Lion yet. So, there's no point in being frustraded.
It would be good for this thread if the people who have this problem put their specs.
Also, it would be good if the people who DONT have this problem dont put their specs. We dont want to sum numbers to problems that might/might not exist.
Terry: I will be waiting for your updated.
Also, I just cant update to Lion right now because if this happens to me, I will ruin my job/study. I have only one equipment at home.
@bruleke and @polovi: Thanks guys. If it looks like we all have the same specs then AppleCare will have someting to sink its teeth into. I'll stay tuned.
@bruleke: If this is your only Mac, I would hold off on trying an upgrade to Lion until AppleCare issues some king of general-policy statement on how they will handle the problem. I would bet that if you upgrade to Lion before that, you can almost certainly expect this problem to surface. ITM, there's nothing wrong with Snow Leopard 10.6.8. It's a cool, well-behaved cat.
Here is mine: (German) and 512 MB but the same revision ...
Chipsatz-Modell: NVIDIA GeForce GT 330M
VRAM (gesamt): 512 MB
Hersteller: NVIDIA (0x10de)
I had mine in the store and had a genius looking at it. They did some test but the MBP would pass all tests.
I left it there overnight, but the whole night it did not fail one single test.
At lest it crashed at logogn screen in the store this morning!
I'll call apple Monday morning and try to get a replacement as I trie to fiy a problem for apple now for more than 1 Month now!
I am one of the early contributers to this post. Guess what? My MBP is an "early 2011" model.
Last week my problems weren't solved, they got worse. Booting was taking hours and when it booted it stucked with re-opening sessions that let the system hang. Even booting from the installation partition took hours. I have never touched the installation partition. I lost my confidence in Lion since the system was running perfectly with OSX Snow Leopard. And yes, I wanted to downgrade to Snow so I purchased OSX Snow Leopard from Apple's online retail store. Guess what? That official OSX Snow Leopard retail installation CD/DVD didn't boot. Some sites and posts state that the 2010 retail CD wasn't compiled for the latest Intel CPU that is delivered in the 2011 models. Bye bye 23 euro for an unusable Snow Leopard CD.
You might understand that I was loosing patience with my MBP and I called Apple's support again. They concluded: hardware error and refunded me the money for the software support contract I bought for this issue.
I have brought my MPR to an offical Apple service center.. Initially they asked if they were allowed to solve the problem with a clean installation of Lion. I responded: be my guest and succes with trying to boot it from the installation partition. As a result they concluded it is a problem of the harddisk. They ordered a new disk at Apple and swapped it. The latest status is that they are now running endurance tests. Luckely my hardware is still under warrenty. I will continue to persue a solution, I do not accept that I buy a brand-new machine of 2000 euro which shows problems after a few months. I will keep you posted how the problem is solved.
The same here:
NVIDIA GeForce GT 330M:
Modello Chipset: NVIDIA GeForce GT 330M
Larghezza Lane PCIe: x16
VRAM (totale): 256 MB
Fornitore: NVIDIA (0x10de)
ID dispositivo: 0x0a29
ID revisione: 0x00a2
Revisione ROM: 3560
Versione gMux: 1.9.21
I'm still waiting for the first hang on 10.7.2 before taking my MBP to an Apple Store.
lba1961: being your problem a hard-disk issue and related with a 2011 MBP, I am sure your problem is totally different of the Mid-2010 MBP problem the majority of us are having here.
Anyway, you do the right thing trying to get Apple to solve your problem, although I do not think you have the option to "not to accept" that a machine you buy for 2000 euro fails... You have the right to get it repaired, though. But the truth is 2000 euro machines fail sometimes, as 600 euro machines do, and the same with 6000 euro ones. Let's face it: they are build more or less in the same place: some unknown factory in China, Tawian, etc. And because they fail (not often, but they do), they also come with a warranty...
In any case, I hope you get your computer working fine soon!