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Lion randomly crashes - black screen

515504 Views 2,925 Replies Latest reply: Apr 13, 2014 6:55 AM by paulohco RSS Branched to a new discussion.
  • korzhyk Calculating status...
    Currently Being Moderated
    Oct 13, 2011 3:04 PM (in response to whetty101)
    Model:- MacBook Pro (15-inch, Mid 2010)
    Codename:- ?
    Build Country:- Your Mac was built in Changhai, China.
    Build Year:- Your Mac was built in 2010.
    Build Week- Your Mac was built in week 25 of that year (June).
    Production Nr.:- Your Mac was number 1418 to be built that week.
  • niknok110974 Calculating status...
    Currently Being Moderated
    Oct 13, 2011 4:57 PM (in response to whetty101)

    same issue here regarding random black screen of death.

     

    my macbook details are as follows (mid 2010)

     

    Model Name:          MacBook Pro

      Model Identifier:          MacBookPro6,2

      Processor Name:          Intel Core i7

      Processor Speed:          2.66 GHz

      Number Of Processors:          1

      Total Number Of Cores:          2

      L2 Cache (per core):          256 KB

      L3 Cache:          4 MB

      Memory:          8 GB

      Processor Interconnect Speed:          4.8 GT/s

      Boot ROM Version:          MBP61.0057.B0C

      SMC Version (system):          1.58f15

      Serial Number (system):          W#0130#1AGW

      Hardware UUID: #0EC30F3-04EA-500#-BB74-943F613#04BD

      Sudden Motion Sensor:

      State:          Enabled

     

    Video card details

     

    NVIDIA GeForce GT 330M:

     

      Chipset Model:          NVIDIA GeForce GT 330M

      Type:          GPU

      Bus:          PCIe

      PCIe Lane Width:          x16

      VRAM (Total):          512 MB

      Vendor:          NVIDIA (0x10de)

      Device ID:          0x0a29

      Revision ID:          0x00a2

      ROM Revision:          3560

      gMux Version:          1.9.21

      Displays:

    Color LCD:

      Resolution:          1440 x 900

      Pixel Depth:          32-Bit Color (ARGB8888)

      Main Display:          Yes

      Mirror:          Off

      Online:          Yes

      Built-In:          Yes

    Display Connector:

      Status:          No Display Connected

     

    Is there a way to force apple to replace my logic board for free eventhough my  warranty is already expired?

     

    after all the frustration, I opted to downgrade again to OS-X Leopard.

  • gatesbuster Calculating status...
    Currently Being Moderated
    Oct 13, 2011 5:03 PM (in response to Paulol)

    I have the same one built week 12 of 2010 (March) It is a mistake and mine has the BSOD as soon as I go on photobooth when I installed lion. Went back to snow leopard as I had very rarely a BSOD; it may happened over a year a couple of times; with lion it was every 10 minutes

  • vea1083 Level 3 Level 3 (685 points)
    Currently Being Moderated
    Oct 13, 2011 6:47 PM (in response to niknok110974)

    niknok110974 wrote:

     

    same issue here regarding random black screen of death.

     

    my macbook details are as follows (mid 2010)

     

    Model Name:          MacBook Pro

      Model Identifier:          MacBookPro6,2

      Processor Name:          Intel Core i7

      Processor Speed:          2.66 GHz

      Number Of Processors:          1

      Total Number Of Cores:          2

      L2 Cache (per core):          256 KB

      L3 Cache:          4 MB

      Memory:          8 GB

      Processor Interconnect Speed:          4.8 GT/s

      Boot ROM Version:          MBP61.0057.B0C

      SMC Version (system):          1.58f15

      Serial Number (system):          W#0130#1AGW

      Hardware UUID: #0EC30F3-04EA-500#-BB74-943F613#04BD

      Sudden Motion Sensor:

      State:          Enabled

     

    Video card details

     

    NVIDIA GeForce GT 330M:

     

      Chipset Model:          NVIDIA GeForce GT 330M

      Type:          GPU

      Bus:          PCIe

      PCIe Lane Width:          x16

      VRAM (Total):          512 MB

      Vendor:          NVIDIA (0x10de)

      Device ID:          0x0a29

      Revision ID:          0x00a2

      ROM Revision:          3560

      gMux Version:          1.9.21

      Displays:

    Color LCD:

      Resolution:          1440 x 900

      Pixel Depth:          32-Bit Color (ARGB8888)

      Main Display:          Yes

      Mirror:          Off

      Online:          Yes

      Built-In:          Yes

    Display Connector:

      Status:          No Display Connected

     

    Is there a way to force apple to replace my logic board for free eventhough my  warranty is already expired?

     

    after all the frustration, I opted to downgrade again to OS-X Leopard.

    I would say stay tuned to this AppleCare article:

    http://support.apple.com/kb/TS4086

     

    I suspect that the random black screen issue in OSX Lion might be due to a faulty firmware version (although hardware can't be ruled out as well). It seems that Apple will send an update via the internet, as the article tells the users to keep their systems up to date. However, the fix might as well be a repair program from AppleCare to owners of these computers. Apple was well known for the bad GPU issues affecting the 2007 "Santa Rosa" MacBook Pros, owners who suffered from that issue are still elegible (as of October 2011) to have their system logic boards replaced at no charge regardless of their warranty status.

  • zeroMPHfallover Calculating status...
    Currently Being Moderated
    Oct 13, 2011 7:02 PM (in response to whetty101)

    Macbook Pro 15" i7 (4gb stock ram, made in week 13 - March)

     

    I had been experiencing the random black screen freezes at 10.6.8

    I have upgraded to 10.7.1, and now 10.7.2.

    Problem has persisted throughout all upgrades and OS reinstalls (clean).

    Been to "genius bar" 3 times for this issue now, all they have done is run it through their hardware tests, which tell them that everything is fine with the hardware.

    I forgot to purchase AppleCare, so even if Apple could confirm that it was a hardware issue, I'd have to pay out of pocket for it since this issue started immediately AFTER the 1 year warranty expired.

     

    If I have Photoshop open (which I use ALL the time for work) it almost consistently causes the issue.

    I'm not fully aware of this "photo booth" trigger that I've heard about, but I opened up Photo Booth, scrolled through the effects, and it did not cause the issue.

     

    Good to hear that apple is aware of the problem. Just wanted to put my hand up as a victim of this issue BEFORE Lion as well.

  • kipperfletcher23 Calculating status...
    Currently Being Moderated
    Oct 13, 2011 9:28 PM (in response to whetty101)

    I just phoned up Apple Care Australia:

    They now say they are aware of this issue and to check http://support.apple.com/kb/TS4086?viewlocale=en_US for more details.

    They say they are looking into this issues.

     

    On a side not Australian Consumer Law entitles a buyer to a repair or replacement to any faulty product within a reasonable period of time. You do not need apple care for this issue.

  • niknok110974 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 13, 2011 10:33 PM (in response to whetty101)

    just contacted an official mac representative

     

    they asked for my Macbook pro serial number

     

    afterwards, they just told me that my warranty is already expired.

     

    its like telling me to keep my mouth shut and face the reality that my macbook pro which I bought for $2600 last year is useless. better off as a paper weight.

     

    i hope this will not be the case in other country.

     

    but here in the philippines.

     

    a hard fact that macbook pro mid 2010 is a very expensive paper weight.

  • Nadeem97 Calculating status...
    Currently Being Moderated
    Oct 14, 2011 2:32 AM (in response to whetty101)

    Can anyone please tell me if replacing the logic board on the affected macbooks solves the issue? I have sent in my Macbook to an authorized Apple reseller here where I live (no apple stores) and I paied for a Logic Board replacement that is coming in the next two weeks without reading this forum post. (My laptop is out of warranty).

     

    Does this mean it wont really fix the problem and I'd be paying 500$ for nothing?

  • Sjazbec Level 4 Level 4 (1,665 points)
    Currently Being Moderated
    Oct 14, 2011 4:57 AM (in response to cesar207)

    cesar207 wrote:

     

    15-inch, Mid 2010 MacBook Pro

     

    Finally some good news from Apple themselves.
    http://support.apple.com/kb/TS4086.

     

    I was really hoping that 10.7.2 would've fixed it though.

     

    OS Updates can't fix hardware issues. Only firmware for either the machine or the graphics itself might be able to do that.But if there is a mechanical problem or defect components were used in the assembly, then Apple needs to re-call these Books and exchange these components. Just wait and see.

  • michaelf_ Calculating status...
    Currently Being Moderated
    Oct 14, 2011 6:35 AM (in response to whetty101)

    Due to this being a manufacturing problem for the MacBook Pros made April 2010 and February 2011 some customers have had their warrenty expire before the problem has manifested itself.

     

    Apple needs to acknowledge this manufacturing issue and come to some agreement if a logic board replacement is indeed required.

     

    A recall or replacement agreement is the only responsible approach if the software/drivers cannot be fixed in due course.

     

     

    (If you agree or fall under this catagory I suggest that you 'like' this post so that Apple take some notice)

  • Marz Macc Calculating status...
    Currently Being Moderated
    Oct 14, 2011 8:03 AM (in response to Nadeem97)

    am afraid you might have wasted 500$ , they repaired the keyboard, twice on my laptop, the display, the logic board and still no solving, they ran major tests, they finally replaced my computer. Sorry

  • vea1083 Level 3 Level 3 (685 points)
    Currently Being Moderated
    Oct 14, 2011 8:29 AM (in response to niknok110974)

    niknok110974 wrote:

     

    just contacted an official mac representative

     

    they asked for my Macbook pro serial number

     

    afterwards, they just told me that my warranty is already expired.

     

    its like telling me to keep my mouth shut and face the reality that my macbook pro which I bought for $2600 last year is useless. better off as a paper weight.

     

    i hope this will not be the case in other country.

     

    but here in the philippines.

     

    a hard fact that macbook pro mid 2010 is a very expensive paper weight.

    If you installed Lion tell the rep that you have a 90-day phone support warranty and that the issue has manifested only under Lion. That's a way to circumvent their warranty "argument" to not provide you service. I think that Apple needs to change their Apple Care policy for computers over $2000 USD maybe extend the phone support to 6 months and hardware warranty to 15 months.

     

    Anyways just tell them the Lion thing and they will usually back off...

    2.53GHz Core i5 MacBook Pro 15, Mac OS X (10.7), 500GB HD @7200, 4GB 1067MHz DDR3 RAM, Intel HD + Nvidia 330m 256
  • niknok110974 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 14, 2011 6:00 PM (in response to vea1083)

    @Vea1083

     

    Sure hope that would work.

     

    It is really frustrating to think these kind of things happened with apple.

    Imagine, apple once thought to be a very stable system. Now a lot of posts here are saying otherwise.

  • vea1083 Level 3 Level 3 (685 points)
    Currently Being Moderated
    Oct 14, 2011 7:34 PM (in response to niknok110974)

    niknok110974 wrote:

     

    @Vea1083

     

    Sure hope that would work.

     

    It is really frustrating to think these kind of things happened with apple.

    Imagine, apple once thought to be a very stable system. Now a lot of posts here are saying otherwise.

    I understand, users are paying a "premium" when they buy an Apple Computer and deserve and equipment whose quality is second to none.

    2.53GHz Core i5 MacBook Pro 15, Mac OS X (10.7.1), 500GB HD @7200, 4GB 1067MHz DDR3 RAM, Intel HD + Nvidia 330m 256

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