Skip navigation

iPad crashed during OS update and now iTunes can't restore

10374 Views 17 Replies Latest reply: Nov 16, 2012 8:29 AM by Samchoy29 RSS
1 2 Previous Next
Derryl S Level 2 Level 2 (185 points)
Currently Being Moderated
Mar 9, 2011 3:17 PM
I tried to update the OS on the iPad today and about 10% of the way into the installation, the installation failed. Got an error screen saying I would need to do a restore. I was also referred to a help site at

Even more disturbing is that the info in iTunes for the iPad shows "n/a" for the name, capacity, OS version, or serial number. This information showed when I first got the iPad.

I tried a restore and it went through the following steps:
extracting software
verifying iPad restore with Apple
Checking with Apple
preparing for restore
waiting for iPad
a progress bar shows on the iPad but in a few seconds I got the error of iPad could not be restored because of an unknown error of 9

subsequent restore attempts get to the progress bar, but then tells me the device can no be found

I have tried the 2 button restart of the iPad but that has not helped

I have made a copy of my last good iPad back up and have it in reserve if/when needed. Fortunately I do daily syncing of the iPad

Is there a forum solution or is this an Apple solution?
G4 1.8 Ghz dual Quicksilver/wifi iPad, Mac OS X (10.5.8), 1.12 GB ram, 1.33 TB storage on 2 internal, 2 extenal firewire, iPad
1 2 Previous Next


More Like This

  • Retrieving data ...

Bookmarked By (1)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.