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I moved country, changed iTunes stores and now my Apps can't be updated!?

356723 Views 214 Replies Latest reply: Dec 31, 2013 1:35 AM by svkrzn RSS Branched to a new discussion.
  • shahidukok Level 1 Level 1 (0 points)

    I have recently moved to Indian app store from UK app store. I dont have any problems so far exept the purchased app list in the app store on my iDevice is empty. However when I try to download the apps those I purchased when I was in UK, it ask for me to enter the password after that I get a message like "you have already paid for this item and hence this download is free"

     

    The proper way to switch the country is as follows according to apple

     

    Sign in to iTunes on iTunes software on your computer. Click on the arrowmark near your apple ID on the right top corner>select account>select change country> complete the address and payment details.

    After that go back to the accounts section again and click on the purchase history. You will be able to see the purchase list that you have don when you were in UK. (however you will not be able to see this list on your iphone/ipad).

     

    try downloading and updating, if its not possible, contact itunes support. Because in my case when I changed the payment details they had flagged my account for security purposes after which I was not able to make any purchases. Once I contacted them they unlocked it for me and everything was fine.

  • Bowgart Level 1 Level 1 (0 points)

    Huh, ok--that definitely sounds like good news.  Better at least than what I've been getting from itunes support.

     

    I've changed my country to the U.S. (from Turkey), and when I go into "Purchase History" under my itunes account, I can see all the receipts for everything.  But when I go into "Purchased" quick-links section, that, like the Purchased section on my ipad, is completely empty.

     

    The problem that I've having is that when I look at the itunes store in the U.S. it doesn't show "download" next to previously purchased items, just a price tag. 

     

    Are you saying that if I click on "buy app" that it won't charge me (that instead I'll get the dialogue "you have already paid for this item and hence this download is free")?

     

    So I should just delete all the old app files and then click "buy app"--which will be free--on them again to re-download them?  It seems crappy that they won't show up in my purchased history, which I liked, but it's certainly not the end of the world.

  • EssentialParadox Level 1 Level 1 (5 points)

    I moved country too and seem to have lost access to years worth of iTunes downloads and Apps, at least as far as my "purchases" list states. I have been able to continue updating apps okay, but I am disappointed at the lack of iCloud support for these past purchases. Hopefully Apple will come up with a solution. This seems like It could be a common problem considering the number of views this thread has gotten.

  • jui_de Level 1 Level 1 (0 points)

    Same here: Moved Country and having problems not only with Apps but also with already purchsed Music/Videos in Germany while now having switched to iTunes USA. For Music I tested if I can re-download the same song for free but no - I have been charged again for the same song under the same iTunes account but with different country setting and only the newly purhcased songs are now "streaming/download" enabled, not all the albums I have purchased while location was in Germany.

     

    I hope this will de indirectly resolved with iTunes Match for Music, but it should be generaly resolved for all of us as global movement is not limited to a small group of people anymore.

     

    Cheers,

     

    ub

  • Jerome Meyer Level 1 Level 1 (0 points)

    Same here, moved from France to Hong Kong and now I have some apps in the HK store on top on my apps in the French store which don't appear anymore in my 'Purchased items' list.

    I don't understand why it is so, as I believe most of the software on the App Store doesn't have country-specific licensing agreements (unlike music).

  • houserave Level 1 Level 1 (0 points)

    I have the same problem. I sometimes buy an iTunes gift card for US and change my country, and then change my country again to my original. But now all of my apps are seperate. When i check my purchases section, some of them are in the US store some of them are not. This is really annoying. Isn't there a way to fix this so we can see all of our purchases regardless we are in US or any other country?

  • haks Level 1 Level 1 (0 points)

    I have got perfect solution for this problem.

    Before changing country in your itunes account, sync(back-up your iphone) all of your apps with your itunes account once you done this your computer will have all your purchased apps in itunes apps caption.When any update for purchased app it will show in itunes and when you try to update apps its will show that "you own previous version of this app this update is free"

  • fjvarela Level 1 Level 1 (0 points)

    I recently moved from the USA to Chile and had the same problem. All my stuff is in the USA Store. While I can re download apps without paying again, they do not appear in the "purchased" list on itunes nor in the ipad or iphone. Fot the music is the same thing, but they do charge you again.

     

    I don't know what will happen they day I buy a new ipad. Will all my USA Apps be available again? I hope Apple clarifies this situation and brings a solution.

  • va1984 Level 1 Level 1 (0 points)

    Ok, some people here (e.g. haks) are missing the point badly.

    If you once purchased an app you can always use it and download future updates for it. If you delete it from your iOS device and want to reinstall it, go to the store, click Buy, hold tight, and the "you have already paid for this item" message will come up. You panicked, but there was no need to.

     

    The only problem, and I think it is a huge problem, is that these apps no longer show up in your purchased history on either your iOS devices or in iTunes, or on the Mac App Store.

     

    Also, if you're the sort of person who updates apps from iTunes (why bother? Why not update them from the device?) these "foreign" apps may not show up for the update (but they will on your device).

     

    So people whining have missed the point. I know, trust me, because I got hundreds of apps that I purchased from the UK store for a grand total of £505 before I moved to the US store. And although I am gutted that there seems to be no way to get these apps to return to the "purchased" tab of the App Store, at least I have not been stolen any money.

     

    Now I have a tricky question, I wonder if anyone has tried it.

     

    Suppose I buy 10 apps in country A then I change country to B, and buy 4 apps. I can only see 4 apps in my purchased tabs. But what if I change back to country A? I expect the 4 apps from country B will disappear. But, at least, will the old 10 apps reappear?

     

    If you've tried and you see what I am talking about, please let me know!

  • fjvarela Level 1 Level 1 (0 points)

    Your explanation is excellent. This is what happened to me. I haven't swiched back to "country B" again, but I am quite sure that you will be able to see all your previous purcharses again.

     

    So, "if everything goes wrong" (you lose all your backups), you will always be able to swich back to any store and restore your stuff.

  • bellringer79 Level 1 Level 1 (0 points)

    Guys, I tried to switch back, but got the message "You have an active iTunes Match subscription; you must cancel it before you can change the stores." unfortunatelly there is no cancel button, just a "Turn Off Auto-Renew", even turning off iTunes Match for my iTunes doesn't cancel it. The questions is when I can't switch the stores with iTunes Match running, how can I see my old purchases? And if I would cancel it, do I need to purchase Match again and doing the Match of my library again? Leaves a lot questions for now. Hope Apple will bring a solution for "multi-store" purchases soon.

  • Speedyzone Level 1 Level 1 (0 points)

    This works great thanks moved from UK To Australia and was DOING MY HEAD IN seeing all the updates and not able to fix it.

     

    Thanks Simon

  • Vadim Tumanov Level 1 Level 1 (0 points)

    Hi guys,

    I had the same problem that I'v solved doing two things:

    - update all applications on the iPhone

    - go to iTunes and press File -> Transfer purchases from iPhone

    That's it

    Enjoy

  • thevanishinghobo Level 1 Level 1 (0 points)

    Hi Vadim,

     

    That will work only for transferring the apps from an iDevice to your computer. The problems here are:

     

    1) purchase lists empty, thus the cloud function doesn't work

     

    2) updates only on the iDevice, but not in itunes on the computer

  • rhino172 Level 1 Level 1 (0 points)

    Hi Steven, Sorry to ask as I too are currently moving to Aus from UK and have over 170 apps. What did you actually do with itunes when you first got to Aus in relation to changing countries and bank cards etc, really need a step by step if thats ok. Sorry to ask pal but I'm stumped. Cheers mate.

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