Skip navigation

Missing iCloud Confirmation Email

10009 Views 33 Replies Latest reply: Feb 5, 2014 6:55 AM by melodyemergency RSS
  • taneric68 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 16, 2011 10:01 AM (in response to COKITO PAPÁ)

    Worked with mine too. didn't work on my gmail. but worked on my hotmail. So tried changing back to my gmail, and it still didnt work. Wonder why.

  • iodi Level 1 Level 1 (10 points)
    Currently Being Moderated
    Oct 16, 2011 11:08 AM (in response to slashmobile)

    Apple support told me, that servers were busy and i still have to wait 24 hours. No mail arrives until now. I created a new AppleID for my wife without any delay in Email confirmaton. How many time will Apple need to understand that there´s something wrong with some accounts?

  • taneric68 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 16, 2011 12:19 PM (in response to iodi)

    I've waited more than 24 hours, still no email confirmation. But when I switched to my hotmail, confirmation came immediately. So looks like my gmail account can't be use for now.

  • stuartfromthirroul Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 16, 2011 1:09 PM (in response to taneric68)

    A little trick I tried with gmail that worked was to use a pseudo address. Gmail lets you add "+anything" to your email address so I updated my apple I'd to myaddress+apple@gmail.com.  Gmail will still direct the email to myaddress@gmail.com and apple thought it was a new address and promptly sent the verification email that I wasn't getting with just myaddress@gmail.com

  • raphael116 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 16, 2011 1:52 PM (in response to JohnAxel)

    I confirm the exact same behaviour : impossible to get a confirmation email for a gmail.com address while I get one after seconds for a yahoo.fr address and then impossible to come back to gmail.com

  • jasonpbyu Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 17, 2011 8:08 AM (in response to raphael116)

    Last week I scheduled a call with apple support and they called this morning, the guy says he had never heard about this problem. I e=read him many replies in this thread and he says surely this would be a bigger issue if this were really the case either related to gmail addresses, or existing accounts not being able to verify.

     

    So he transferred me up to an escalation tech who knew exactly what the issue is, he said he has been dealing exclusively with this issue since last week.

     

    Let me try and walk you through this as quickly and easily as possible using my information as an example. (will not provide actual email address so I dont get spammed, but you should be able to figure things out)

     

    Years ago when I setup my itunes account you didn't have to use an email as your apple id. So my apple ID used to be jplottcrs ... when they required you to use an email for the appleID i used jplottcrs@gmail.com (which was also the primary on my other apple id account)

     

    So he had me log in to both accounts, the old one was showing as verified, the new one was not. Well you can't have 2 accounts with the same primary email. So he had me change my email on the jplottcrs@gmail.com to another email (he said a dummy email would work too because that account is not going to be used).

     

    Then he had me log into the jplottcrs apple ID, there is a button that says something like "set appleID to match the primary email address"... i clicked this, and voila!

     

    Now all i had to do was log out of itunes and log back in on my PC, then on the ipad i had to go into settings, store and log out, log back in. Then go into iclould and delete the account, then create it again.

     

    Now i'm up and running.

     

    I told him i'd spread the word... so hopefully this fixes things for some or all of you. The tech was awesome and he said that the problem is very common and happened when apple switched from using the apple ID as anything, to requiring it to be setup as an email address. 

  • taunyafromauburn Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 17, 2011 4:14 PM (in response to COKITO PAPÁ)

    I was having the same problem but I found a solution.  I went to https://appleid.apple.com/en_US/ and clicked on "Not sure if you have an Apple ID?"  I found out that I had three Apple ID's, two of which had the same email address as primary.  I changed the primary email address on the old account to an alternative email address, verified that email account, logged out of the old apple ID, logged into my main Apple ID, requested to verify my original email account (the one I couldn't verify earlier) and I got a response immediately.  Now all three of my Apple ID's are linked to different email accounts.  I wish I could merge them all, or at least delete the other 2, but at least my primary account is linked to my primary email address, and with it all my itunes songs, apps, etc.

    Hope this helps someone!

  • trwagner1_IND Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 17, 2011 4:51 PM (in response to jasonpbyu)

    Doesn't work.  I only have 1 account email address.  If I add a secondary, I get confirmation immediately.  If I delete and go back to primary, still no email to verify.

  • iodi Level 1 Level 1 (10 points)
    Currently Being Moderated
    Oct 17, 2011 11:08 PM (in response to taunyafromauburn)

    I tried on that way and it works. I verified my Apple ID per email. New password was required because the old one was without capital letter.

  • JohnAxel Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 18, 2011 12:41 AM (in response to slashmobile)

    Can't get it to work with my main email-address. My main email is not a Google address, but it does use Google Apps (which shouldn't matter).

    What I found out was that I had another account which was connected to my old Gmail-address - why that should matter I don't know. For good measure I reset the password for that one and tried to "Manage Account" - and I get "Unknown Error", don't care about that account and since I cannot edit it anyway, there's nothing I can do.

    Just gotta say: Wow what a wonderful service this is! Really - nothing works for me, I've tried all the suggestions in this thread and everything stops at "Unknown Error" or simply "nothing happens at all".

  • trwagner1_IND Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 18, 2011 5:01 AM (in response to iodi)

    I changed my password to match the password requirements.  Will try again.

  • trwagner1_IND Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 18, 2011 5:16 AM (in response to trwagner1_IND)

    I don't understand.  It's as if there are different servers at apple that have different information. 

     

    I changed my email address to a temporary one.  It verified.  Try to change it back, says it's in use.  I go to the link to find my ID, enter name, email addresses, it finds ANOTHER email address.

     

    I sign in with the new apple ID and it doesn't show any email addresses other than the new primary.

     

    Glad I own an old ipod.  If this keeps up, I won't be buying a new iphone.  this is worse than Microsoft.

  • trwagner1_IND Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 18, 2011 8:09 AM (in response to slashmobile)

    After about the 12th try, slashmobile's idea worked.  Once it finally prompted me to merge emails, worked fine.  Can't believe they made this such a pain.

     

    anyway, thanks slashmobile for the post.

  • Brad Purvis Level 1 Level 1 (55 points)
    Currently Being Moderated
    Apr 24, 2012 2:36 PM (in response to slashmobile)

    That's great; however, I do not have a Gmail account linked to my iCloud, .me or .mac accounts, therefore, I don't think that is what is causing the problem. Ancillary to that you may have cleared or reset your server and fixed the problem, but I guess we won't know until it rears its ugly head again.

Actions

More Like This

  • Retrieving data ...

Bookmarked By (2)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.