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Lion mail not alerting new mail

1318 Views 10 Replies Latest reply: Mar 13, 2012 8:57 AM by DTaylorB RSS
Danny Wall1 Calculating status...
Currently Being Moderated
Aug 8, 2011 5:43 AM

Hi all

 

Since i upgraded to lion mail does not alert me of new mail and does not display number of new unread emails on the icon in the dock

although the new mail is there when i open mail..

 

 

any ideas

 

Thanks

MacBook Pro, Mac OS X (10.7)
  • upstateny Level 1 Level 1 (45 points)
    Currently Being Moderated
    Oct 17, 2011 8:39 AM (in response to Danny Wall1)

    2 months and no response?  Did you find a resolution?  I applied the newest Lion patch and now I find the same problem.  New mail shows in the inbox if I go and look, but the red new mail indicator no longer shows.

  • upstateny Level 1 Level 1 (45 points)
    Currently Being Moderated
    Oct 17, 2011 9:57 AM (in response to upstateny)

    I ended up calling for support - nothing level 1 support had me try worked.  Level 2 fixed the problem - here's what I had to do ...

     

    1. Quit Mail

    2. Open Finder and go to Library/Mail/V2/MailData

    3. Move all "Envelope Index" files to the desktop - for me there were of them.

    4. Restart Mail - I received a message that mail had to import files, I hit continue and when it was done (took about 5 minutes to process all 6 accounts I have) everything was back to working right.

     

    Hope this helps.

  • upstateny Level 1 Level 1 (45 points)
    Currently Being Moderated
    Oct 18, 2011 6:57 AM (in response to Danny Wall1)

    Here are the exact steps they had me follow to get to that location:

     

    1.  Click Finder in the dock

    2.  Press and hold the Option Key

    3.  Select Go-->Library from the menu bar (still holding down the Option Key)

    4.  Double Click the Mail Folder

    5.  Double Click the V2 Folder

    6.  Double Click the MailData Folder

     

    You should see the "Envelope Index" files there.  I'm not sure why it wouldn't show in a computer search - maybe the Library folder isn't included?

     

    I hope that helps.

  • Ted Mizerek Calculating status...
    Currently Being Moderated
    Nov 13, 2011 11:52 AM (in response to upstateny)

    Then delete the "Envelope Index" from desktop?

  • Ted Mizerek Level 2 Level 2 (165 points)
    Currently Being Moderated
    Nov 13, 2011 2:55 PM (in response to Danny Wall1)

    Hi danny

     

    followed above steps...still no new mail alerts or display at Dock icon.

     

    Are there settings I don't have right?

  • DTaylorB Calculating status...
    Currently Being Moderated
    Mar 13, 2012 8:57 AM (in response to Danny Wall1)

    what if there is no mail folder under library? i am using 10.7.3

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