1 2 3 Previous Next 113 Replies Latest reply: Dec 18, 2013 12:08 PM by jvbjvb
tamanacoazur Level 1 Level 1 (0 points)

My problem is bizarre and the more I seem to troubleshoot the worse it gets.  Since I only just bought my MacBook Pro, Lion was already installed.  I had an old MacBook and the transition was seemless until ICloud came along yesterday morning.  I signed up of course, as I knew I would eventually be forced to anyway and transitioned from MeMobile.  Now I have problems.  No sync between my Outlook 2011 and Address Book and ICloud.  I have been trying to find a solution and have tried the following:

 

1. Deleted all the contacts in Address Book and reimported them from Outlook.  This worked fine and Address Book synced with ICloud.  However, when I made changes in Outlook, they would not sync with Address Book and thus not sync with ICloud.  The reverse was also true, i.e. changes and additions in ICloud or Address Book do not sync with Outlook.

 

2. I shut down my computer and restarted.  Then I reset the sync services.  The result: All my Outlook Categories and Contacts appeared in Address Book along with all the contacts in ICloud.  When I click on all contacts, I get duplicates of course.  The interesting thing though is the contacts in "All on My Mac" tab in Address Book do not match those in ICloud and ICloud won't sync between the two.  So as a result, the problem above persists.  I still do not get any syncing between Outlook and ICloud/Address Book.  (This by the way was the case before I deleted everything from Address Book and imported everthing from Outlook......so I am exactly in the same place I was before I started troubleshooting........going in circles at this point in time).

 

By the way, everything works fine for e-mails.  However similar problem with ICal which has also doubled up on all info which was in ICloud and Outlook. I had a memobile account previous so ICloud just imported all that info I assume.  Also, everthing works fine between my IPhone and ICloud.  This is clearly an Outlook/Address Book Syncing problem.

 

Any suggestions???


MacBook Pro, iOS 5, Outlook 2011 and Address Book
  • 1. Re: ICloud not syncing with Outlook 2011 using Lion
    ricava Level 1 Level 1 (0 points)

    Excellente discription....exact as mine

    Hope Apple work on it.

  • 2. Re: ICloud not syncing with Outlook 2011 using Lion
    In the Same Boat Level 1 Level 1 (0 points)

    Add me to the list. I failed at the delete and re-import stage. The import of data does not sync. It as if the data I'm importing is living outside the iCloud environment.

  • 3. Re: ICloud not syncing with Outlook 2011 using Lion
    Durrian1 Level 1 Level 1 (0 points)

    Add me to the list. I am using Ipad, IMac, MacBook Pro and Iphone and they are all failing to link up. Perhaps the Apple ICloud server is overloaded if everybody is coming on board

  • 4. Re: ICloud not syncing with Outlook 2011 using Lion
    ricava Level 1 Level 1 (0 points)

    I think I got why..... openning Ical calendars it shows 3 classes of Icals....ON MY MAC - ICLOUD - SUBSCRIPTIONS....I'd say that ICLOUD syncs ICLOUD and ON MY MAC syncs ENTOURAGE.....this path must be corrected......

  • 5. Re: ICloud not syncing with Outlook 2011 using Lion
    tamanacoazur Level 1 Level 1 (0 points)

    Rivca.......this looks like an interesting possibility but I need a little help on how to correct the "path".  Where is ICLOUD - SUBSCRIPTIONS?  Is this in the ICloud menu somewhere?  If it is I cannot find it.  Thanks again.  I look forward to seeing your more specific details on how to correct the "path"

  • 6. Re: ICloud not syncing with Outlook 2011 using Lion
    ricava Level 1 Level 1 (0 points)

    I'll can get there through ICLOUD.......go Ical main screen and hit "calendar" bottom U'll see what I said...

  • 7. Re: ICloud not syncing with Outlook 2011 using Lion
    tamanacoazur Level 1 Level 1 (0 points)

    Thanks for the suggestion but this does NOT work.  Clears up things on ICAL and ICLOUD but my Outlook is an entire mess.  Very strange because when it synced the first time around, it elimated all my imported calendars and created a new category called entourage.  I have doubles of things and I don't even know where they have come from.   At the moment ICLOUD has not screwed up my Contacts so I am hoping that does not happen. That said any changes I make in Outlook not updated on Contacts or on ICloud and vice versa,

  • 8. Re: ICloud not syncing with Outlook 2011 using Lion
    Csound1 Level 8 Level 8 (35,445 points)

    tamanacoazur wrote:

     

    My problem is bizarre and the more I seem to troubleshoot the worse it gets.  Since I only just bought my MacBook Pro, Lion was already installed.  I had an old MacBook and the transition was seemless until ICloud came along yesterday morning.  I signed up of course, as I knew I would eventually be forced to anyway and transitioned from MeMobile.  Now I have problems.  No sync between my Outlook 2011 and Address Book and ICloud.  I have been trying to find a solution and have tried the following:

     

    1. Deleted all the contacts in Address Book and reimported them from Outlook.  This worked fine and Address Book synced with ICloud.  However, when I made changes in Outlook, they would not sync with Address Book and thus not sync with ICloud.  The reverse was also true, i.e. changes and additions in ICloud or Address Book do not sync with Outlook.

     

    2. I shut down my computer and restarted.  Then I reset the sync services.  The result: All my Outlook Categories and Contacts appeared in Address Book along with all the contacts in ICloud.  When I click on all contacts, I get duplicates of course.  The interesting thing though is the contacts in "All on My Mac" tab in Address Book do not match those in ICloud and ICloud won't sync between the two.  So as a result, the problem above persists.  I still do not get any syncing between Outlook and ICloud/Address Book.  (This by the way was the case before I deleted everything from Address Book and imported everthing from Outlook......so I am exactly in the same place I was before I started troubleshooting........going in circles at this point in time).

     

    By the way, everything works fine for e-mails.  However similar problem with ICal which has also doubled up on all info which was in ICloud and Outlook. I had a memobile account previous so ICloud just imported all that info I assume.  Also, everthing works fine between my IPhone and ICloud.  This is clearly an Outlook/Address Book Syncing problem.

     

    Any suggestions???

     

    iCloud does not use Apple sync services and Outlook for Mac is not compatible with iCloud, but you should be able to get the mail working.

  • 9. Re: ICloud not syncing with Outlook 2011 using Lion
    tamanacoazur Level 1 Level 1 (0 points)

    By the way everyone, I see there are more than 400 views of this post and it has not even been two days.  Clearly other people are having a problem and not finding a solution.  If this is a problem for you, please post a comment here.  Don't just look and leave and be discouraged because you dont find an answer.  We have to let both the guys at Apple and MicroSoft that this is a problem.  Thanks!

  • 10. Re: ICloud not syncing with Outlook 2011 using Lion
    tamanacoazur Level 1 Level 1 (0 points)

    Gee thanks for that response......not very helpful I am afraid.  Thank you all the geniuses at Apple and MicroSoft!  What's good about ICloud if it is not SEAMLESS!

  • 11. Re: ICloud not syncing with Outlook 2011 using Lion
    Csound1 Level 8 Level 8 (35,445 points)

    tamanacoazur wrote:

     

    Gee thanks for that response......not very helpful I am afraid.  Thank you all the geniuses at Apple and MicroSoft!  What's good about ICloud if it is not SEAMLESS!

    I'm just an Apple user trying to help you, well not any more seeing as how you are not very polite.

  • 12. Re: ICloud not syncing with Outlook 2011 using Lion
    TonyK2 Level 1 Level 1 (0 points)

    Simply turn off secure password.

  • 13. Re: ICloud not syncing with Outlook 2011 using Lion
    tamanacoazur Level 1 Level 1 (0 points)

    Tony.......could you please tell how to do this?  Is this an option in Outlook?

  • 14. Re: ICloud not syncing with Outlook 2011 using Lion
    andredelta Level 1 Level 1 (0 points)

    Had a conversation with Apple support, as I couldn't sync my Mac with iphone. Only after that I realized that icloud creates a icloud entry into ical as well as the address book - to have everyhting synchronized, every new entry in the ical has to be placed into the icloud section. Same witht eh callendar. In other words, for anyone using Outlook 2011 like me for business, has to con tinue to sync using itunes... icloud is useless for that. Not being a programmer, I don't understand why Apple created icloud this way...

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