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Apple TV unusable after latest update

975 Views 9 Replies Latest reply: Oct 19, 2011 5:22 AM by dmbarnes5 RSS
Peter Zion Calculating status...
Currently Being Moderated
Oct 18, 2011 6:17 AM

Yesterday I came home from a weekend away.  When I went to use my Apple TV it said there was an update available; I installed it, and it seemed to work fine.  About an hour later I went back to it and it said there was another update available; I installed it, and now the device is unusable.  It shows a picture of a USB cable and an iTunes icon, and the white light on the front is flashing quickly.

 

Following the directions in other forums, I unplugged everything from the device, plugged it into my MacBook using a micro USB cable and told iTunes to restore the device.  It downloaded a 334MB package and then tried to install it on the device; after taking some time to install it it came back with error 1602 in iTunes.  I've confirmed by plugging it back into the TV that nothing has changed; it still has the USB cable/iTunes icon and flashing white light.

 

How do I make the device usable again?

AppleTV 2
  • petand Level 1 Level 1 (65 points)
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    Oct 18, 2011 10:06 AM (in response to Peter Zion)

    Hook it back to iTunes. If you get error 1602 again just quit iTunes and restart iTunes.

  • petand Level 1 Level 1 (65 points)
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    Oct 18, 2011 1:11 PM (in response to Peter Zion)

    You just connect the Apple TV with the micro-usb. Nothing else!

  • Shane Scott Level 1 Level 1 (0 points)
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    Oct 18, 2011 4:15 PM (in response to petand)

    the power cable needs to be disconnected from the ATV before connecting the usb cable, or itunes will not see it.

  • Dave_K. Level 3 Level 3 (595 points)
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    Oct 18, 2011 4:21 PM (in response to Peter Zion)

    Peter Zion wrote:

     

    Yesterday I came home from a weekend away.  When I went to use my Apple TV it said there was an update available; I installed it, and it seemed to work fine.  About an hour later I went back to it and it said there was another update available; I installed it, and now the device is unusable.  It shows a picture of a USB cable and an iTunes icon, and the white light on the front is flashing quickly.

     

     

    Same here.   I was running 4.4.0 just fine but about an hour ago clicked "Update Now" when Apple TV said "An update is available".   It got through Step 1, but then displayed the same picture you saw.    It's totally bricked now.

     

    Dave

  • dmbarnes5 Level 1 Level 1 (0 points)
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    Oct 18, 2011 7:36 PM (in response to Peter Zion)

    I can't get ITunes to recognize the unit. I only have the USB cable plugged in. Any suggestions?

  • petand Level 1 Level 1 (65 points)
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    Oct 19, 2011 12:55 AM (in response to dmbarnes5)

    Checked under If your Apple TV (2nd generation) still does not respond at http://support.apple.com/kb/HT4367

     

    Otherwise you could connect it while holding down Menu & Play on your remote for 6-8 seconds and then release the button on your remote.

  • dmbarnes5 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 19, 2011 5:22 AM (in response to petand)

    Yeah, I tried that twice with my Windows laptop after trying it with the iMac. No go. How is it possible for Apple to release so many updates in a week that have issues? I prefer my 1st generation Apple TV. It works every time. This 2nd gen one has had too many problems. For awhile I had to unplugged the cord and HDMI cable every single time I wanted to use it, which is almost every night.

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