k.alexander

Q: Birthdays do not show up on iCloud.com/calendar. Anyone else?

Birthdays Calendar is turned ON in iCloud.com. Birthdays (from the birthday field in Contacts) show up on my iPhone/iPad, but all birthdays have disappeared from the calendar view on iCloud.com.

 

Anyone else with this problem? Apple support has been looking into it for me for 2 days without any result yet.

iPhone 4 16GB / iPad 32GB wifi / MacBook Pro 15" 1.83 Intel CoreDuo / AppleTV 2, Mac OS X (10.6.4), MBP: 2GB DDR2 SDRAM, 250GB 5400rpm HD, ATI Mobility Radeon X1600

Posted on Oct 14, 2011 4:25 AM

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Q: Birthdays do not show up on iCloud.com/calendar. Anyone else?

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  • by GretchenS,

    GretchenS GretchenS Oct 17, 2011 10:08 AM in response to k.alexander
    Level 1 (0 points)
    Oct 17, 2011 10:08 AM in response to k.alexander

    I did not, but now do have it checked.  My birthday calendar does show up in the sidebar, but birthdays are not on the iCloud calendar.  They are on all devices (MBP, ipad and iphone).

     

    I have tried quitting Safari and restarting--no luck.  I have tried restarting my MBP--no good.  I hope Apple fixes this issue.  I guess if it doesn't show up there, that is the one place where I mind it the least.

  • by thebartman77,

    thebartman77 thebartman77 Oct 17, 2011 7:26 PM in response to vdr74
    Level 1 (0 points)
    Oct 17, 2011 7:26 PM in response to vdr74

    Thank You vdr74, i have been trying to also figure out how to the birthdays on the icloud calendar and it worked with your instructions.  thanks again.

  • by Woodsman,

    Woodsman Woodsman Oct 17, 2011 7:35 PM in response to thebartman77
    Level 1 (20 points)
    Oct 17, 2011 7:35 PM in response to thebartman77

    I've tried this several times, checking/unchecking and refreshing calendars. I've verified the birthday calendar subscription is active on all my devices. Birthdays show up on all my devices, but not on the iCloud website.

  • by k.alexander,

    k.alexander k.alexander Oct 17, 2011 7:44 PM in response to Woodsman
    Level 1 (30 points)
    Oct 17, 2011 7:44 PM in response to Woodsman

    Same exact situation here.

  • by k.alexander,

    k.alexander k.alexander Oct 17, 2011 8:00 PM in response to k.alexander
    Level 1 (30 points)
    Oct 17, 2011 8:00 PM in response to k.alexander

    I'm the original poster. As I said, I had Apple tech support on this for almost a week. I've gone back and forth about 20 emails with them. They had me create a whole new iCloud acct (which I created on a diff Mac computer, under a new user acct), and then upload my contacts there. They thought I might have corrupted contact(s). Well, the result is that under even that new Mac user acct, and with a new iCloud acct my birthdays still have not shown up in iCloud.com calendar; they show up just fine in iCal and on iDevices.

     

    The last response for the customer support person was that they guess iCloud online birthday calendar is not working like it should.

     

    I URGE YOU ALL TO REPORT THE PROBLEM TO APPLE, REFERENCE MY EXPRESS LANE CASE NUMBER (IN A POST ABOVE), SO THAT THEY ACTUALLY DEVOTE SOME RESOURCES TO FIXING THIS!

  • by norbertfromstockstadt,

    norbertfromstockstadt norbertfromstockstadt Oct 18, 2011 6:55 AM in response to k.alexander
    Level 1 (0 points)
    Oct 18, 2011 6:55 AM in response to k.alexander

    I did so. I reported my (the same) problem. And the Apple support person and I chatted about 30 Minutes. Then all the birthdays were in my calendar. So iCloud calendar works for me.

  • by Woodsman,

    Woodsman Woodsman Oct 18, 2011 6:38 PM in response to norbertfromstockstadt
    Level 1 (20 points)
    Oct 18, 2011 6:38 PM in response to norbertfromstockstadt

    Hello,

     

    Did Apple support staff give you instructions for solving the problem? If so, can you share them? Thanks.

  • by k.alexander,

    k.alexander k.alexander Oct 18, 2011 9:10 PM in response to Woodsman
    Level 1 (30 points)
    Oct 18, 2011 9:10 PM in response to Woodsman

    We are still working on identifying the problem. As noted, I've created a new account and Apple and I are testing things on there.  It is true what they say, apparently the Birthday Calendar reloads only about once every 24 hours, logical, but terrible for testing. We are waiting till tomorrow afternoon or possibly the next day to see what happens. 

     

    It is also possible that we have identified one possible issue. On iCloud.com, in Contacts, apparently entering birthday dates as "October 18, 2011" vs. "10/18/2011" or "10/18/11", even though the website/icloud reformats the any of the above entries into "October 18, 2011" it may nonetheless be causing some "mixed results".  Does that help anyone??

     

    I will continue to post our progress and any final result on this thread.

  • by Wudstock,

    Wudstock Wudstock Oct 18, 2011 9:54 PM in response to k.alexander
    Level 1 (5 points)
    Oct 18, 2011 9:54 PM in response to k.alexander

    Not sure if this will work for everyone. I had the same problem tonight. I clicked on 'List' (at the top) instead of Month, etc... and suddenly all my birthdays populated the list. When I went back to 'Month' they were all there.

     

    Hope this helps.

     

    Sorry, I spoke too soon. I noticed not all of my birthdays showed up, so I turned the birthday calendar off then back on, now none of them show up. Looks like iCloud has some big bugs to fix.

  • by norbertfromstockstadt,

    norbertfromstockstadt norbertfromstockstadt Oct 18, 2011 10:40 PM in response to k.alexander
    Level 1 (0 points)
    Oct 18, 2011 10:40 PM in response to k.alexander

    @ Woodsman

     

    I can't share any instructions, because there were no one. After a 30 Minutes chat with the support guy, the birthdays were there. I think it's like k.alexander said: The birthday calendar reloads only every 24 hours.

  • by treborg,

    treborg treborg Oct 19, 2011 12:37 PM in response to norbertfromstockstadt
    Level 1 (0 points)
    Oct 19, 2011 12:37 PM in response to norbertfromstockstadt

    I'm still waiting from the second day of iCloud and no birthday appears.

  • by peterfromlaguna niguel,

    peterfromlaguna niguel peterfromlaguna niguel Oct 19, 2011 5:04 PM in response to k.alexander
    Level 1 (15 points)
    Oct 19, 2011 5:04 PM in response to k.alexander

    I assume you have turned on birthdays in iCal?  I have birthdays showing in the iCloud, but when I delete a contact from either contacts in the cloud or on my Mac - the contact goes away but its birthday stays on iClouds calandar, even though its gone from iCal

  • by GretchenS,

    GretchenS GretchenS Oct 20, 2011 4:38 AM in response to GretchenS
    Level 1 (0 points)
    Oct 20, 2011 4:38 AM in response to GretchenS

    I was at our local Apple Store yesterday, and discussed the issue with the "Genius" helping me.  He had (personally) not heard about it, but said that they monitor these discussion groups closely.  He said, Apple is very good at figuring out issues and working to fix them as quickly as possible.  I believe that sooner or later, Apple will get to the root of this problem and resolve it. 

     

    The Genius pointed out that the data must be in the Cloud since all the other devices are synching correctly, but there must be something on the server that is preventing Birthdays from appearing in the Cloud itself.

  • by suffixabuse,

    suffixabuse suffixabuse Oct 20, 2011 10:02 AM in response to k.alexander
    Level 1 (0 points)
    Oct 20, 2011 10:02 AM in response to k.alexander

    I'm having similar issues still...

     

    Birthdays that were previously listed in my address book do show up on the birthday calendar in iCloud and on my iPhone. However, if I edit, add or delete birthdays from the address book via iCloud or iPhone address book, the birthday still appears as it was on the iCloud calendar -- even if the contact has been completely deleted. iPhone is fine and shows the change.

     

    Everything appears to be in working order on my phone... It's driving me nuts!

  • by jvcas,

    jvcas jvcas Oct 20, 2011 10:09 AM in response to k.alexander
    Level 1 (0 points)
    Oct 20, 2011 10:09 AM in response to k.alexander

    I just upgraded my wife's accoun to iCLoud and the same situation ocurred, Birthdays calendar does not show in iCloud. They are present on all her iOS devices and her Mac. Repeat situation like mine.

     

    Everything else works as advertized.

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