Currently Being ModeratedOct 17, 2011 1:15 AM (in response to Jeff1963)
ISSUE RESLOVED - well for me any ways.
It would seem that there have been a lot of us that are having problems retrieving our emails after porting our accounts from Mobile Me to the iCloud.
It wasn't until I set up my daughters account on the iCloud that I realised that passwords MUST include at least one character in UPPER CASE. So I changed my password accordingly and all the issues have disappeared. I am able to receive and send emails as before.
Hope this sorts out your problems too.
Currently Being ModeratedOct 17, 2011 10:14 AM (in response to MichaelJ1958)
No it does not as my password is correct in all areas and still have the problem it worked for a bit then went bad again.
Currently Being ModeratedOct 17, 2011 12:04 PM (in response to Mike Nowak)
This might have worked - time will tell but everything suddenly came online after the following.
- I went to System Prefs > Mail, Contacts, Calendars (not iCloud)
- The "Mail & Notes" was unchecked/blurred.
- I checked this option - and then suddenly everything worked.
- I checked the Mail account prefs in the Mail.app and now i had 2 iCloud accounts showing.
- I deleted 1 but both disappeared.
- I "+" a new account and added with my @me address (i have a @mac) and it just 'worked'.
- Mail added all the necessary settings and checked the 'login' 'imap' etc - and just logged in and started downloading mail, sent, etc etc.
So far so good.
I suggest people got to System Prefs and check the "Mail, Contacts, Calendar" pref icon (not iCloud) and see if "Mail & Notes" is checked as 'on'.
Hope this helps and also hope it continues to work for me <fingers crossed>
Currently Being ModeratedOct 17, 2011 1:23 PM (in response to Mike Nowak)
Replacing server to imap.mail.me.com you can't do as apple has the field locked
I have already checked the Mail & Notes option on system preferences and recreaded the account after deleting the duplicates but it worked for short while then stopped I went to check the system preferences again and the mail & note option was unchecked.
Can everyone say BUG!!!
Currently Being ModeratedOct 18, 2011 1:01 AM (in response to Williwonka)
its a bug indeed, and i have the same issue...
Currently Being ModeratedOct 18, 2011 1:30 AM (in response to Mike Nowak)
I have got the same problkem here. Very annoying since i am using this account for my business.
Currently Being ModeratedOct 18, 2011 7:14 AM (in response to gvogels)
I went in to Mail Prefs, selected my iCloud account, advanced tab and changed it from password to "Apple token" and everything appears to be working again after 3 days of no mail..... It's just in the process of redownloading 4,224 emails...
Currently Being ModeratedOct 18, 2011 9:22 AM (in response to James Shepard)
Mine was already set to Apple Token by default so that does not fix the problem for me.
I am just going to delete the account from my Mac Mail until Apple fixes this - I dont get email through that account yet for now and I am tired of it constantly prompting me for a password.
Currently Being ModeratedOct 18, 2011 9:47 AM (in response to Williwonka)
I know how you feel.
I fixed it by doing a reinstall of Lion and not updating to 10.7.2. Mail is all working fine but I'm tempted just to go back to Snow Leopard. In my opinion it is the most reliable OS Apple have built and Lion STILL annoys me...
Currently Being ModeratedOct 18, 2011 10:20 AM (in response to Mike Nowak)
Just got off the phone with Apple support. Here is what solved my problem.
The tech support person had me restart my system. Then we went through the steps below:
1) First log into iCloud via Safari and check that you have mail, calendar and contacts data in iCloud
2) Don't do any of the other steps unless #1 is OK - you must call support if #1 is not OK. There is probably somthing else wrong with yor iCloud account. Just go on line and schedule an outbound call from Apple that fits your scheudle. Next:
3) Go into system preferences, and go to mail, contacts and calendars
4) Delete your iCloud account by highlighting it and hitting the "-" sign at the bottom of the column. Answer yes to delelte the data on your mac - there are two questions.
5) The click on the iCloud icon on the right column and login with your user name and password
6) Check the iCloud services on screen 1 and then on screen 2
7) Close out of system preferences
8) Open contacts and make sure contacts are populating
9) Open mail and make sure mail is downloading - may take a minute. Once it begins to populate, send yourself an email to check. It should come back in a second or two. Quit mail and then restart mail. Then send yor self another test message. You are now good to go with mail and iCloud.
10) Open calendar and make sure it has populated
This all worked for me - can tell the Apple support team is slammed, but my support person was professional and helped out a lot. If you have any doubts, just schedule a support call via the Apple support page and get help there. My wife is definetly happier that her email is back up and working. Good luck everyone.
Currently Being ModeratedOct 18, 2011 10:33 AM (in response to gvogels)
I cannot send anything from Apple Mail, but I can receive. I have verified all settings from the Apple Help note and run network diagnostics (all fine)
Logging on to iCloud and I can send and receive. I can send and receive from my iPhone.
Yes, I am using 10.6.8 but the imap and smtp settings are not dependent on OS. The Help Note describes the settings as being universally applicable.
As mentioned I have changed them to the official iCloud settings rather than legacy MobileMe settings.
Each time the error is that the SMTP server rejected the password.
Again, hoping this is a temporary glitch.
Currently Being ModeratedOct 18, 2011 11:02 AM (in response to Sebastian Truffaut)
The only solution to this error is by calling iCloud support via express lane for iOS5. Once you get a representative, asked them to escalate you to the mobile me division. Only senior tech advisors can help. It seems the error is being caused by an aliases issue. Dont waist your time changing your settings. It wont fix it.
They need to reset your account and this will remove the user name/password/smtp server/ unknow user errors you are receiving!
Currently Being ModeratedOct 19, 2011 2:26 AM (in response to Sebastian Truffaut)
My email sending problem has been fixed (hopefuly) by the Len's suggestion in this thread
changing the smtp server name
Currently Being ModeratedOct 24, 2011 8:54 AM (in response to MichaelJ1958)
This worked for me also. I had a password that was not up to the new requirements of 8 characters, etc. I changed my password on my AppleId, then I simply deleted my mail account in Mail Prefs. I quit mail. Then reopened mail, set up my account using my new password, and all is fine. Good Idea Michael. Thanks.
Currently Being ModeratedOct 24, 2011 9:31 AM (in response to Sebastian Truffaut)
I tried this and it worked for a bit like some of the other solutions but mail still asks me for the password everytime it refreshes - it takes the password this time without issue which is fixed by using this server but it does not fix the issue 100%
The email should never prompt me for the password once I set it and click the remember me.