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How to remove MagicJack APP Completely?

116803 Views 114 Replies Latest reply: Mar 23, 2014 8:56 AM by onieeze RSS Branched to a new discussion.
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sgtpepa Calculating status...
Currently Being Moderated
Sep 30, 2011 5:42 PM

I installed the new free Magic Jack app on my iphone 4 and Ipad 2. THere are 3 choices you can make to start a call. since I once had a magicjack, I chose to use my existing number. It made me sign in which I did and it used the phone number I had. The call worked fine. The problem is that my subscription to my magicJack expired, so i decided I wanted to remove the app and start over using whatever number they wanted to use and just make outgoing calls. After uninstalling and reinstalling the app, it no longer gives me a choice and always asks me to sign in. Magic Jack has obvously parked some info somewhere on the iphone to know I had already logged in, and no matter how many times I uninstall the app, it stays the same.

 

How to I get rid of it once and for all so it appears it is a new install without having to restore the iphone or ipad?

  • Starlift Calculating status...
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    Oct 2, 2011 12:50 PM (in response to sgtpepa)

    You have NOT made any error in your uninstall/install procedure !!

     

    Currently there is NO way to get rid of it and allow a new install, but Magic Jack is aware of the concern and is seeking to address it as quickly as possible.

  • wjosten Level 10 Level 10 (91,430 points)
    Currently Being Moderated
    Oct 2, 2011 1:52 PM (in response to sgtpepa)

    To completely remove an App and all of its settings, do this: Delete the app on your phone. Then delete the app in iTunes, when prompted, move all files to trash. Empty your trash. Then sync your phone. The app and all of its data & settings will be gone.

  • Starlift Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 4, 2011 10:07 PM (in response to wjosten)

    wjosten wrote:

     

    To completely remove an App and all of its settings, do this: Delete the app on your phone. Then delete the app in iTunes, when prompted, move all files to trash. Empty your trash. Then sync your phone. The app and all of its data & settings will be gone.

    That is the correct normal procedure... but IT DOESN'T WORK with MagicJack App on iPad.

     

    Currently once you install MagicJack App on your iPad, that iPad and whatever email account you used to register are LINKED together and you CANNOT do a clean install. 

     

    After any reinstallation (yes, even after deleting the app from iPad AND computer AND emptying trash/recycle bins AND clearing caches AND restarting computer) the application will go directly to a login screen and require the email account and login info from the original installation.

     

    I have not yet tried the full backup and restore option on an iPad (with 50+ Gb it will be an all day project) but tech support from MagicJack have confirmed that it will always revert to the Login screen after an installation and that their engineering department has been alerted. They would not say WHERE the link is (hidden on the iPad ?? or at their server ??) but there is apparently SOME link that is not broken by removing the app.

     

    Sooooo - while the app functions well and may be a great time and cost saver.... if buying or selling a used iPad please consider that until a fix is provided, only the first Magic Jack app installation info can be used.

     

    You cannot start fresh and (currently) you cannot even change the email address originally used for login !!!

     

    Hopefully an update and fix will be forthcoming soon.

     

    This info applies to the MagicJack app as installed on an iPad (the icon says TALK FREE ) from the Magic Jack company.

  • Clay Schneider Level 2 Level 2 (195 points)
    Currently Being Moderated
    Oct 9, 2011 9:47 AM (in response to Starlift)

    I have the same problem -- and I'm not even sure that a restore will fix it.  I'm beginning to think it keys off the serial number of the device.

     

    If I go to my account on the magicjack site [I have had a hardware magicjack for nearly two years], the assigned number shows up as another phone number my account, and there is no button to delete or change it.  Doesn't matter if I delete the app from the itouch -- the account phone number still shows up on their website.

     

    The mistake I made when I installed it on my itouch was that I didn't use my existing magicjack number, so I got a goofy star-num-star number assigned -- and I can't get rid of it.  When I installed it on my ipad, that time, I used my existing number -- and it works fine.  Called parties see my normal magicjack number, and [as long as I have notifications turned on in the ipad], calls to my magicjack cause both my wired phone and the ipad to 'ring'.  I can get voicemail from the ipad just fine too.

     

    I just can't re-install it on the itouch with my correct number.

     

    I even tried a 20 minute 'chat' with the help[less] line, and all they kept saying was that they couldn't delte the account once created.

     

    It's just as bad as how they handle user names -- if you mis-type or use a false name when you first sign up with a hardware magicjack [if you were thinking of maybe not keeping it] -- doesn't matter -- you are stuck with it.  They say they can't change that either.

     

    The only way to make a change appears to rely on buying new hardware -- a new hardware magicjack to change your account info, or a new ipod/itouch/ipad to let you do a clean install.

  • rkozsan Calculating status...
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    Oct 17, 2011 9:32 PM (in response to sgtpepa)

    Ditto: same problem.

    Trying to log in with your real/paid account gives you an error: "Your device is not on this account"

    Evidently I am being punished for doing the "free trial" on the iPhone first.

     

    After an hour on the magicJack techsupport chat, which I would say is exceedingly patient, I gave up.

    They never even got close to offering a solution - they just kept going around in circles asking the same questions.

     

    What a pity: it's a nice app.

  • Rambo44 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 17, 2011 10:46 PM (in response to sgtpepa)

    I am also having the same problem...

     

    I have installed Talk Free MagicJack from iTunes on my two iPhones and I selected my current MJ Phone number with my userid and password but it did not work at all. Both iPhones are saying connecting but cannot dial out, however, when calls come in then iPhone rings with caller id display with Close and Answer button but when I pressed Answer it doesn't do anything. I cannot even dial out from both iPhones either. I have removed and re-installed MJ Talk Free apps several times on iPhones but it still does not work.

    When I select Account on my MJ Talk Free app on my iPhone and then tap on Advanced and then tap on Forget me on this device, this feature is not working at all also.

     

    I had my MJ phone number Call Forwarded to my land line phone and this worked perfectly fine for the past 6 months without any problems, but this stopped working after installing MJ Free Talk on my iPhones. The moment I forwarded my # to my iPhone app the incoming/outgoing calls on my landline were affected and were stopped. I am talking to MJ Live Chat Support for the past 3 to 4 days but they keep saying I will get advice via EMAIL from their TOP Engineers regarding Call Forwarding and I am still waiting. They keep giving me answers in circles. I don't use my MJ connected to my PC to send or receive calls but rather I have magic jack forwarded to my landline (FreePhoneLine.ca) with LinkSys PAP2T adapter.

     

    I don't care if this MJ Talk Free works or not, I have decided not to use this feature. There is so many free Talkatone and netTalk available that work perfectly.

     

    Thanks

  • Khalid77777 Calculating status...
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    Oct 19, 2011 2:23 AM (in response to sgtpepa)

    Guys,

     

    The Problem is not from the apple device. I know the problem but not yet figure out how to fix it. When you go to my.magicjack.com and logic in with your e-mail and password then go to My Subscriptions, You will see you I-Device (Iphone or Ipad) is listed there.

    We need Magic jack customer Service to remove them from that list to be able to access using another account.

    Please let us know if you find a way to remove this list.

     

    Regards

    Khalid

  • Rambo44 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 19, 2011 2:47 AM (in response to sgtpepa)

    Hello Khalid,

     

    How do I remove my two iPhone listed there in my account and I have been asking MagicJack Tech support three times but they are telling me that it is not removable.

     

    If you know how to remove step by step without loosing my phone numbers and current old settings which I have then please guide me.  Right now the new settings with my iPhones doesn't work and forwarding calls also stopped.

     

    I removed Talk Free app from one of my iPhone and Talk Free app is still installed on the other iPhone but I cannot dial out or receive call when it rings.

     

    If anyone has same problem or know how to fix it then please help.

     

    Thanks,

    JR

  • Khalid77777 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 19, 2011 3:43 AM (in response to Rambo44)

    I have NOT NOT tried this method... Please try it and let me know...

     

    Remove and Delete the MagicJack from the Iphone

     

    Then,

     

    In my.magicjack.com Subscription Devices ... My device is Called "Khalid's IPhone" which is the name listed in I-Tune.

     

    Try to connect to I-Tune and Change I-Device name from the menu in the left side...

     

    Download MagicJack again and Check..

     

    Let me know

  • Rambo44 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 19, 2011 6:49 PM (in response to Khalid77777)

    Hi Khalid,

     

    Thanks for your advice.

     

    My answer for your tip is not working. There is something to do with Talk Free MagicJack App.

    MagicJack support is suck and keep giving me false information and making me running around.

     

    Thanks,

    JR

  • viet.280 Calculating status...
    Currently Being Moderated
    Oct 26, 2011 4:17 PM (in response to sgtpepa)

    Hi, any one with news info from magicjack tech?

  • Clay Schneider Level 2 Level 2 (195 points)
    Currently Being Moderated
    Oct 26, 2011 5:18 PM (in response to viet.280)

    Nothing -- despite how much time you are willing to waste with the mj non-magic non-help non-support line.

     

    I can't believe Apple would allow an app that can't be un-done -- but that's exactly what this appears to be.

     

    What happens if you sell your iphone/itouch/ipad?

     

    It sure looks like the new owner would wind up with the account you created for that hardware, yes?

     

    Talk about security!  Perhaps we should start complaining to Apple instead of mj.

  • KiltedTim Level 8 Level 8 (36,000 points)
    Currently Being Moderated
    Oct 26, 2011 5:57 PM (in response to Clay Schneider)

    I'm fairly certain you could fix the problem by going to Settings>General>Reset>Erase All Content and Settings.

    You can then go through the process of setting your phone up as a new device. Do NOT restore your backup! You will need to re-sync all of your data, apps, and media. You will LOSE ALL in app data in the process.

     

    It ain't pretty, but it should do the trick.

  • Clay Schneider Level 2 Level 2 (195 points)
    Currently Being Moderated
    Oct 26, 2011 6:20 PM (in response to KiltedTim)

    I don't think so.  I think it is keying off the hardware serial number.

     

    Recall, the account info shows up on the mj website when you create it, it doesn't go away when the ios device is off line, and the mj 'help' line will tell you that they cannot delete it once created.

     

    This is not your ordinary app.

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