Q: Apple ID is valid but is not an iCloud account

Question

Dave Marsh

Level 2 (333 points)

Q: Apple ID is valid but is not an iCloud account

I've successfully upgraded three Macs and my iPhone to 10.7.2/Build 11C74 today, moved my MobileMe account to iCloud, and moved two of the Macs and the iPhone to iCloud. However, my MacBook Air keeps giving me the error "Apple ID is valid but is not an iCloud account" when I attempt to move it to iCloud. I've tried a test account on this Mac with the same results.

The Apple servers are confirming my Apple ID credentials, but won't allow me to set up iCloud on this MacBook Air. Is anyone else experiencing this issue? I'm hoping it's just a server validation issue this evening that will be resolved in the morning, but for now I'm stumped.

2.8GHz 24, Mac OS X (10.7)

Posted on Oct 13, 2011 1:59 AM

I have this question too

Solved

Dave Marsh

Level 2 (333 points)

A:

Since this is a first generation MacBook Air, and I primarily use my iPad these days, along with my iMac for heavier duty stuff, I decided to determine whether the issue was hardware or software related. So, I erased the MacBook Air and reinstalled a clean copy of Lion. After the reinstall, I was able to login to iCloud in System Preferences just fine.

This means, there's some errant file in the System that's preventing the login to proceed.

Posted on Oct 13, 2011 6:38 PM

Q: Apple ID is valid but is not an iCloud account

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Page 1 of 3 last

by Ahmcd,

Ahmcd Oct 13, 2011 3:52 AM in response to Dave Marsh
Level 1 (5 points)

Oct 13, 2011 3:52 AM in response to Dave Marsh

I am having the same issue. Set up on a macbook pro, iMac, and phone, and get this error on my iMac at home. Still need to do my iPad. Also disabled my mobile me mail - said account was expired. Mobile Me in sys prefs says everythings been moved but won't let me log in to iCloud. Just woke up hoping the servers would have cleared out but same issue. I use a different Apple ID for itunes but it doesn't work with that either. Hope someone has an answer for this as the home iMac is my primary storage for my other devices. Haven't even tried wifi sync yet because of all these errors!
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by Mizuki_Kokoame,

Mizuki_Kokoame Oct 13, 2011 7:38 PM in response to Dave Marsh
Level 1 (0 points)

Oct 13, 2011 7:38 PM in response to Dave Marsh

So if I were to wipe my mac and reinstall Lion you think it my solve my problem of not being able to login into iCloud with my Apple ID? I had thought of doing that.
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by Carlo TD,

Carlo TD Oct 13, 2011 8:07 PM in response to Mizuki_Kokoame
Level 3 (558 points)

Oct 13, 2011 8:07 PM in response to Mizuki_Kokoame

just wait a few hours then you will be able to.
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by Dave Marsh,

Dave Marsh Oct 13, 2011 8:23 PM in response to Mizuki_Kokoame
Level 2 (333 points)

Oct 13, 2011 8:23 PM in response to Mizuki_Kokoame

I waited 12 hours for this issue to go away, and so proceeded with erase/install solution. Carlo may be right and the issue will be resolved on the server end. Only time will tell, but I wanted to put my Air back into use, and it is, tonight.
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by Mizuki-Kokoame,

Mizuki-Kokoame Oct 13, 2011 8:50 PM in response to Dave Marsh
Level 1 (0 points)

Oct 13, 2011 8:50 PM in response to Dave Marsh

Well at least I am still able to download new iOS for my iphone. I at least can get that working....I hope.
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by nicobr,Helpful

nicobr Oct 14, 2011 2:44 AM in response to Dave Marsh
Level 1 (5 points)

Oct 14, 2011 2:44 AM in response to Dave Marsh

Just delete /Library/Preferences/SystemConfiguration/NetworkInterfaces.plist via Terminal:

sudo rm /Library/Preferences/SystemConfiguration/NetworkInterfaces.plist

Works fine for me!
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by nicobr,

nicobr Oct 14, 2011 5:24 AM in response to nicobr
Level 1 (5 points)

Oct 14, 2011 5:24 AM in response to nicobr

Sorry, and then: Restart!
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by Dave Marsh,

Dave Marsh Oct 14, 2011 11:27 AM in response to nicobr
Level 2 (333 points)

Oct 14, 2011 11:27 AM in response to nicobr

Thanks for the potential solution! Hopefully, someone else here will now try this out before spending a whole day reinstalling Lion, apps, and data, as I did!
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by pimzek,

pimzek Oct 15, 2011 6:29 AM in response to nicobr
Level 1 (0 points)

Oct 15, 2011 6:29 AM in response to nicobr

Tnx is is working now !

regards
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by Billybohank,

Billybohank Oct 15, 2011 8:15 AM in response to nicobr
Level 1 (0 points)

Oct 15, 2011 8:15 AM in response to nicobr

This was a No-Go for me. Any other ideas folks? I am running 10.7.2 Lion Server, on a Mac Pro 3,1. Additionally, the App Store is still showing 10.7.2 as an available update, though when I click it I get a message that tells me to go to Software Update. I have gone back and Re-Installed the 10.7.2 Combo Update for Server, and still have both problems. Would not like to start over as am running Server.

Thanks,
Bill
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by michouinfernie,

michouinfernie Oct 18, 2011 3:44 PM in response to nicobr
Level 1 (0 points)

Oct 18, 2011 3:44 PM in response to nicobr

Thanks nicobr, this tricked worked for me after trying other hints unsuccessfully.
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by tdubperth,

tdubperth Oct 19, 2011 3:58 AM in response to nicobr
Level 1 (0 points)

Oct 19, 2011 3:58 AM in response to nicobr

Hi nicobr, i am green to macs
how do you delete that file?
i use icloud on my Iphone 4 and my imac, its great, but cant get it working on my macbook air. i have the lastest updates 10.7.2 and lion.
thanks,
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by nicobr,

nicobr Oct 19, 2011 4:24 AM in response to michouinfernie
Level 1 (5 points)

Oct 19, 2011 4:24 AM in response to michouinfernie

Open Terminal. Type: sudo rm /Library/Preferences/SystemConfiguration/NetworkInterfaces.plist

Restart!
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Page 1 of 3 last

Accepted Answer · Oct 13, 2011 6:38 PM

Dave Marsh

Level 2 (333 points)

Oct 13, 2011 6:38 PM in response to Dave Marsh

Since this is a first generation MacBook Air, and I primarily use my iPad these days, along with my iMac for heavier duty stuff, I decided to determine whether the issue was hardware or software related. So, I erased the MacBook Air and reinstalled a clean copy of Lion. After the reinstall, I was able to login to iCloud in System Preferences just fine.

This means, there's some errant file in the System that's preventing the login to proceed.

Q: Apple ID is valid but is not an iCloud account

All replies Helpful answers

by Ahmcd,

by Dave Marsh,Solvedanswer

by Mizuki_Kokoame,

by Carlo TD,

by Dave Marsh,

by Mizuki-Kokoame,

by nicobr,★Helpful

by nicobr,

by Dave Marsh,

by pimzek,

by Billybohank,

by michouinfernie,

by tdubperth,

by nicobr,

All replies

Helpful answers

by nicobr,Helpful