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All replies
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Helpful answers
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Sep 16, 2011 3:47 PM in response to earlymusicby Csound1,Microsoft Exchange handles junk prior to it arriving at the client, contact your IT dept.
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Sep 21, 2011 9:37 PM in response to STGby brucefromcorvallis,Ok, makes no sense:
I see the same thing on <some> junk mail folder items: a thumbs down but no thumbs up in the toolbar, and no "mark as not junk" in either the message header or any of the menu/two-finger-click items
Simple "twilight-zone" solution: Mark the msg as Junk! (ie, using the thumbs down which, for me, always DOES appear in the toolbar, msg items, etc.
Voila! All of a sudden all the "mark as not junk" options magically appear!
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Sep 21, 2011 10:07 PM in response to brucefromcorvallisby VistaNoGo,Here was my solution.
-Open your junk mail folder.
-Select all mail - command A (optionally, you can select only the mail item you want marked as not junk)
-Click on Message in the toolbar and then click on Apply Rules (Option, Command, L)
-Once it completes, every item in your junk mail folder (or only the ones you selected) will give you an option to mark as not junk.
Hope this helps.
If you use imap, it is very possible that your mail server is already marking these as junk and putting them in the junk folder prior to you downloading it on your Mac. When this happens, the junk mail filter is not ran on mail that is already in the junk folder.
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Sep 30, 2011 10:57 AM in response to VistaNoGoby Centime,None of these solutions works for me. There is simply no option anywhere to mark a messages as "not junk." Even the Junk icon (thumbs down) is greyed out.
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Oct 16, 2011 10:22 PM in response to Csound1by drschwartz,FYI, I'm using Mail to access my google mail account. I have mail in the Junk Mail folder. I have neither a button for identifying it as 'not junk' nor do I have Mark > as Not Junk Mail. In fact, the only choices I have the the Mark cascade menu are 'As Unread' and 'As Junk Mail'.
Any other ideas?
TIA,
David
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Oct 18, 2011 1:38 PM in response to captfredby drschwartz,It doesn't; the thumbs down icon peresists regardless of the view I'm in.
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Oct 18, 2011 1:43 PM in response to STGby drschwartz,All of these fixes are terrific but let's not lose sight of the basic issue: this is a glaring bug in the Mail app! It's ridiculous that I have to take special steps to cajole the app to let me mark something as not junk. Is this what Apple means by making things easy?
How do we determine whether Apple has identified this as something to fix in their app?
TIA,
David
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Oct 18, 2011 1:44 PM in response to drschwartzby drschwartz,BTW, on top of this silliness, I'm not even getting notified of all of your replies.
I had no idea that things would go downhill so fast with Steve's passing! :-)
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Oct 18, 2011 9:52 PM in response to earlymusicby lv_vl,I had the same problem with Google account. None of the solutions worked. Finally figured it out:
- When you are in Spam folder, left-click on the email and drag it to your Inbox folder.
That's it!
Hope that helps, as I was very frustrated with it, too.
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Oct 19, 2011 6:14 AM in response to lv_vlby drschwartz,Sorry but that 'not it'. The issue is not the disposition of a single email but, instead, how to train the application that email from the particular source shouldn't be treated as junk, ever.
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Oct 19, 2011 6:30 AM in response to drschwartzby lv_vl,Well, after you move that email from spam folder to inbox, the program should learn to treat the same email address as legit in the future, shouldn't it? Try and see.
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Oct 19, 2011 6:32 AM in response to lv_vlby drschwartz,I wouldn't think so but anything's possible. How would the app discriminate between identifying something as 'not junk' and the user simply correcting an inadvertent categorization error? Sounds dangerous to me...
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Oct 19, 2011 12:34 PM in response to drschwartzby lv_vl,Just try it for yourself and you'll see.
For example, in my case, I had legitimate e-mail going to Spam folder in Google account. Therefore, it was automatically appearing in Spam folder in Mail app and there was no way to unmark it, or classify as not junk. After I moved it from that Spam folder to Inbox folder (yesterday), my next e-mail (from the same e-mail address) ended up as it should, in Inbox folder, today.
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Feb 9, 2012 3:56 AM in response to STGby Lyn Gilbert,I am also unable to locate anything relating to 'not junk' and it's really irritating. Haven't they got a fix yet?
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Feb 15, 2012 8:25 AM in response to Lyn Gilbertby 2tallDave,I have a possibe solution. Right-click in the Toolbar area and choose Customize Toolbar. Choose Add Sender and drag it to the toolbar. Highlight the errant e-mail in your Spam folder and click Add Sender. I am guessing that if it's in your Addressbook, it will henceforth not land in your Spam folder...Sound reasonable??