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no longer able to sign in under real Apple ID--anyone know why?

6127 Views 72 Replies Latest reply: Oct 19, 2011 9:45 AM by G.O.13 RSS
  • Paul_31v2 Level 1 Level 1 (5 points)

    Just bumping this in the hope that someone who helps run the Support Communities can help get me online again using my original ID - my ID that I have had for several years and works with everything else I have that's Apple.

    Worked fine here as well until 2 days ago.


    I'll carrying on bumping this from time-to-time as, so far, I have had no response to the several emails I've sent at the 'system issues' screen.


    (Original ID: Paul_31)

  • A.L.F. Level 1 Level 1 (5 points)

    I remain amazed at the lack of responsiveness on the part of Apple Support Communities moderators over this problem. Clearly, the response form that appears when you can't log in falls into a black hole after you fill it out. Letters to Apple Support go unanswered. It is just so un-Apple-like to not even send a message along the lines of, "we have received your message and will get back to you". I did get an email message from a "Matt L", with no signature or title information, which put me on the alert that it might be a phishing expedition.


    I will fill out the response form for the umpteenth time today, but I am pretty much resigned to not being able to use my long-term Apple ID (I was an eWorld subscriber for gosh sakes!) in the Apple Support Communities.


    Al F.

  • randall1649 Calculating status...

    NO NO NO !!! This IS NOT an ID issue or multi account issue or an old apple ID issue. None of the above!

    This has to do with cookies settings and a flawed forum sign-in data processing cookie checking system. Simple as that.

    This "I can not sign in anymore" issue does NOT happen with iTunes, or the APP Store, or any other apple sign-in that requests your apple ID. Only the apple community forums suffers from this "nightmare sign-in flaw" (and thank goodness for that!. Agree?).


    Thus... you will most likely ALWAYS encounter the "sign in issue" when signing in to your apple ID on another persons computer where they also have an apple ID for the forum. Or another computer in the home. Or your work place computer. Your ID will not, and will never work.

    Or... if you ever need to reload your OSX system, your old reliable long time apple ID will cease to work on the forum.

    Clearing cookies, or after many system software updates, or even simply installing new 3rd party software, can trigger the apple forum sign-in issue. And absolutely nothing you do or try to do will correct that.


    Your only two choices are to either "try" changing your password of your current active apple ID (which means you will then have a new password to remember for your apple ID account, and you can not then change this new password back to your previous password because apple ID will not let you change back to any recently used old password),

    or your second option is in creating a second entirely new apple ID just for and only for getting into the apple community forms. The second option will work, just for forum access, so you might as well get use to doing this and doing this VERY often (creating new apple ID's only for forum access).


    So get use to it... for sadly, we have no other choice.

  • A.L.F. Level 1 Level 1 (5 points)

    Here is the response I received from an Apple Support Communities Host:


    Dear Albert,


    The short answer is that there were no changes made to your Apple Support Communities username "ALF" that would prevent your logging in, providing you use the AppleID associated with that user name.


    The longer answer is that prior to the changeover to ASC, you had two usernames "ALF" and "A.L.F." that were both associated with Apple IDs that had the same email address "". Because multiple users having the same email address isn't allowed, these two usernames were merged into one account, in your case with the username "ALF" and the other "A.L.F." was inactivated. Based on your attempting to use A.L.F. in June, we attempted to change usernames, but you had already reregistered that username with a different email address. So, you have both each with a different email address.


    If you want to use the username "ALF" you need to login using the AppleID "" that is associated with that username.


    Jeff D.

    Apple Support Communities Host

  • SaintTheo Calculating status...

    I had to create a new account as well.  Apple employees, if you are going to ask me about my previous ID, then you can first answer this question: why haven't you fixed the root of this problem?

  • idimch Level 1 Level 1 (20 points)

    Experiencing exactly the same problem as many of us I was not able to log in to the community with my old lovely ID. Also I've spent some time filling the form to ask the community support for the help. But now I've just used as username my old idimch instead of Apple ID and voila - I'm here. Is it a bug or smth?




  • lee740 Level 1 Level 1 (0 points)

    I had exactly the same problem with system error and had to send in that form 7 times still with no replies.  I'm not sure why I'm not getting any response. How do you contact them without using the form?  I had to create a new id as well and I've been on this forum forever also!

  • idimch Level 1 Level 1 (20 points)

    I've got an answer from support recently. They said that my old login name used for support communities now become to be a kind of Apple ID, but not the same as I've used for iTunes etc. Actually I have two ID's now. And there is two ways how to resolve that:

    1) Keep that as it's going now

    2) I have to change my primary email address in my Apple ID account to release it, after that I will be able to create another account here, which will have a same spelling with my current Apple ID, but in the real all these ID's will be totally different, as it's going now.


    PS Sorry for my bad English


    PPS They answered to my message I had made using form, so mey be you need to spend some time waiting...

  • lee740 Level 1 Level 1 (0 points)

    BTW:  I have only had the same Apple ID since the beginning so my problem has nothing to do withmultiple ID's.  Does someone know how to get to the right place to fix this?

  • A.L.F. Level 1 Level 1 (5 points)

    In another thread, it was suggested that the only way to get the attention of Apple Support Communities administrators is to start up a brand new topic with a clear subject description. Apparently the admins don't spend the time to look down to the bottom of old topic threads like this one, but they do periodically scan the brand-new topics. This worked for me; mind you I still have exactly the same login problem, but at least we are talking.


    Al F.

  • lee740 Level 1 Level 1 (0 points)

    I just got someone's attention in another thread...Thanks

  • anochi-barn Calculating status...

    I've got the same problem. I had to created a new Apple ID instead of by previous one "tuchink". Also I tried to convert my Apple ID "tuchink" into an email based one but after clicking the button "submit" nothing would happen. Does anyone know how to fix it? I would like return to my previous Apple ID.

  • G.O.13 Calculating status... I work for Apple and I have a customer having issues with his account: He is being told his account cannot be created, but I logged in fine with my account. Can you respond to him at:, or to me in regards to what he is supposed to do?

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