1 2 3 Previous Next 34 Replies Latest reply: Nov 4, 2011 6:07 AM by gpfp Go to original post
  • 15. Re: Apple TV stuck on 4.3 and won't update
    chary3 Level 1 Level 1 (5 points)

    GOT IT!!!

     

    Micro USB method... be sure to UNPLUG the POWER CORD on the ATV2 BEFORE you plug into iTunes - then ATV shows in Device list and "Restore" does the trick - I guess actually "reading" the instructions helps sometimes!

    Air play mirroring from iPad2 as we speak!!

  • 16. Re: Apple TV stuck on 4.3 and won't update
    IssicL Level 1 Level 1 (0 points)

    But where do I get this cable from? is there any other way?

  • 17. Re: Apple TV stuck on 4.3 and won't update
    chary3 Level 1 Level 1 (5 points)

    As suggested by a prior poster - I asked around the office - who has a kindle?

    Worked like a charm

  • 18. Re: Apple TV stuck on 4.3 and won't update
    petand Level 1 Level 1 (65 points)

    Did you try to use a micro-usb cable and connect it to your computer?

  • 19. Re: Apple TV stuck on 4.3 and won't update
    bwhyte11 Level 1 Level 1 (0 points)

    Thank you to everyone for the help! I managed to get it working with 4.4.1 and all the features around an hour ago.

     

    If you follow these instructions on the second half of this page:

    http://support.apple.com/kb/HT4367

     

    You need a mini-USB cable - it's the same cable you use to connect a Blackberry to a computer - some digital cameras and Jambox use it as well.

     

    It's kind of ridiculous that you need to go through the process - hopefully Apple will sort this out soon!

  • 20. Re: Apple TV stuck on 4.3 and won't update
    BeersYourFriend Level 1 Level 1 (5 points)

    I have the 4.4 iOS on my Apple TV, but I'm hearing about a 4.4.1 update. Should my ATV be updating to 4.4.1? When I go to Restore, it tells me "Apple TV can't download the latest update right now. Try again later". So, it won't even let me do a Restore at all... Strange.

     

    Anyone else experiencing this?

  • 21. Re: Apple TV stuck on 4.3 and won't update
    Dave_K. Level 3 Level 3 (600 points)

    chary3 wrote:

     

    GOT IT!!!

     

    Micro USB method... be sure to UNPLUG the POWER CORD on the ATV2 BEFORE you plug into iTunes - then ATV shows in Device list and "Restore" does the trick...

     

    For some maybe.   My ATV bricked while trying to apply the 4.4.1 update.   I bought the Micro USB cable today and while iTunes recognizes the ATV just fine, clicking Restore only gives an "Error 1602" on every single try.  This on both an iMac and a brand new MacBook Air.  

     

    Dave

  • 22. Re: Apple TV stuck on 4.3 and won't update
    Occupied Level 1 Level 1 (0 points)

    Thanks for the blackbery cable tip. Worked perfectly. Thanks.

  • 23. Re: Apple TV stuck on 4.3 and won't update
    maxlto Level 1 Level 1 (0 points)

    Do you have ATV power plugged in? If you do, unplug power and just use the microUSB.  Your computer should recognize the ATV and iTunes should see the device.  Press restore and you're good to go!

  • 24. Re: Apple TV stuck on 4.3 and won't update
    Dave_K. Level 3 Level 3 (600 points)

    maxlto wrote:

     

    Do you have ATV power plugged in? If you do, unplug power and just use the microUSB.  Your computer should recognize the ATV and iTunes should see the device.  Press restore and you're good to go!

     

    Not necessarily.    I'm running only MicroUSB- no power cable.   iTunes recognizes the ATV no problem, but is unable to Restore it.    Repeatedly getting Error 1602 on many attempts and several different Macs.    This update absolutely toasted my ATV.

     

    Dave

  • 25. Re: Apple TV stuck on 4.3 and won't update
    maxlto Level 1 Level 1 (0 points)

    If for any reason iTunes error code ’1602′ comes up during your restore process then the key is not to have a power cable plugged in to the Apple TV. Disconnect your Apple TV power cable (while still keeping microUSB cable in) and try again.

    To start over again you will need to put your Apple TV (2nd Gen black) into DFU mode for iTunes to recognise it again so you can restore it.

     

    Putting Apple TV into DFU mode first:

     

    -Open up iTunes first.

    -Plug the microUSB into your Apple TV.

    -Hold down the ‘Menu + Down arrow button’ together for 6 seconds to reboot the Apple TV.

    -Once your Apple TV reboots immediately hold down ‘Menu + Play buttons’ together until a message appears in iTunes telling you an Apple TV in recovery mode has been detected.

  • 26. Re: Apple TV stuck on 4.3 and won't update
    petand Level 1 Level 1 (65 points)

    If I remember right Error 1602 is a usb error. Tried to shut down iTunes and start iTunes again?

  • 27. Re: Apple TV stuck on 4.3 and won't update
    chary3 Level 1 Level 1 (5 points)

    It's the power cord. I did the same thing - OVER & OVER - got the same error 1602 - switched USB ports - switched wires.... pulled out my hair... then I READ the entire article... unplugged the power cord - didn't realize that the ATV can be powered by the USB... and im done.

     

    Air play mirroring a presentation this AM

  • 28. Re: Apple TV stuck on 4.3 and won't update
    Dave_K. Level 3 Level 3 (600 points)

    maxlto wrote:

     

    If for any reason iTunes error code ’1602′ comes up during your restore process then the key is not to have a power cable plugged in to the Apple TV.

     

    Not the case here.  I had read everything here first and I knew NOT to plug in the power cable, so I never did.   Micro-USB only.    Did the DFU and attempted Restore about a dozen times and 1602 errors every time.   On both an iMac and a brand new MacBook Air.   I'm taking it back to Apple today.

     

    Dave

  • 29. Re: Apple TV stuck on 4.3 and won't update
    alan147 Level 1 Level 1 (0 points)

    Despite all the warnings I forgot to unplug the power cable. Got there eventually. I also was about to go out and buy a mini USB cable but realised I had a couple kicking around from camera blackberry etc purchases. Check your junk cables before going out to buy one! Mirroring working perfectly with BBC iplayer and itv player - doesn't work with my lovefilm account - grrr!