mobyzone
Level 1 (0 points)

Q: FaceTime (after changing phone number)

Hi there,

I bought an iPhone 4 on launch day, used FaceTime and worked fine. However I have since changed my number with my mobile network, now people cannot FaceTime me.

If I FaceTime them though it shows up with my old number and if they then try to FaceTime my old number it works! Very confusing I know.

Is there a way I can get this so it knows to FaceTime my new number?

Thanks

iPhone 4, iOS 4

Posted on Sep 3, 2010 5:34 AM

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mobyzone

Q: FaceTime (after changing phone number)

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  • by walmark,

    walmark walmark Sep 3, 2010 6:35 AM in response to mobyzone
    Level 1 (8 points)
    Sep 3, 2010 6:35 AM in response to mobyzone
    Same thing happened to my boss - he had a temporary phone number before he managed to transfer his permanent one from Sprint. Now FaceTime is stuck on his temporary number. Any comment on how to change that?

  • by Daiya,

    Daiya Daiya Sep 3, 2010 2:55 PM in response to mobyzone
    Level 4 (1,655 points)
    Sep 3, 2010 2:55 PM in response to mobyzone
    Talk to Apple or your carrier--sounds like it requires some behind-the-scenes on-the-server stuff to be updated.

    Apple has free phone support for the first 90 days.

  • by mobyzone,

    mobyzone mobyzone Sep 6, 2010 1:34 AM in response to Daiya
    Level 1 (0 points)
    Sep 6, 2010 1:34 AM in response to Daiya
    Hi there,

    Yes I popped into the store and they advised me to do a restore and this will re-register itself.

    I'll probably do this tonight, will let you know how I get on

  • by DMoneyRocks,

    DMoneyRocks DMoneyRocks Oct 15, 2011 1:58 PM in response to mobyzone
    Level 1 (0 points)
    Oct 15, 2011 1:58 PM in response to mobyzone

    I swapped out my SIM card giving my phone a new cell number.  However, my FaceTime number stayed the same as my old number. All I had to do was restart my phone and FaceTime resynced to the new number.

     

    iPhone 4s, IOS5

  • by killa.k,

    killa.k killa.k Oct 17, 2011 10:23 AM in response to mobyzone
    Level 1 (30 points)
    Oct 17, 2011 10:23 AM in response to mobyzone

    Restoring seemed to do it, but Restoring from Backup takes moves it to the old number, and it's not really an option- I have to restore from backup. Any ideas?

  • by mamadawn516,

    mamadawn516 mamadawn516 Oct 20, 2011 6:00 PM in response to killa.k
    Level 1 (0 points)
    Oct 20, 2011 6:00 PM in response to killa.k

    I just answered my own question....to do a restore as an Apple guy told me to do once, is hold the top button and the round button until the phone shuts itself down, do not turn it off with the screen, just keep holding the buttons till the phone shuts itself down, then I turned it back on, and had two different things happen as I was doing this on 2 iphones. My phone, it still read my old number so I turned the face time option off, turned it back on, signed in, and my number was correct; on my husband's phone, it automatically updated his number for the face time, did not need to turn his face time off and on again; now it's working on both phones...

  • by carlos105,

    carlos105 carlos105 Dec 26, 2011 5:34 AM in response to mamadawn516
    Level 1 (0 points)
    Dec 26, 2011 5:34 AM in response to mamadawn516

    I've been having the same problem with my iphone 4 IOS 5.. I have tried everything including the instructions on the last post by mamadawn516

     

    but I am still getting the same old number

  • by DoctorFinlay,

    DoctorFinlay DoctorFinlay Jan 5, 2012 3:12 PM in response to mamadawn516
    Level 1 (0 points)
    Jan 5, 2012 3:12 PM in response to mamadawn516

    Thanks! This worked brilliantly!

  • by dy.goldfeder,

    dy.goldfeder dy.goldfeder Jan 13, 2012 6:37 PM in response to mobyzone
    Level 1 (0 points)
    Jan 13, 2012 6:37 PM in response to mobyzone

    Same happen to me and I already tried what mamadawn516 posted and the result is the same I can't make Facetime recognize the new phone number.

     

    I have iOS 5.0.1

     

    Anyone from apple could give us some help here? thx!

  • by tommym666,

    tommym666 tommym666 Feb 17, 2012 5:02 AM in response to dy.goldfeder
    Level 1 (0 points)
    Feb 17, 2012 5:02 AM in response to dy.goldfeder

    I have a slightly different problem. I live in spain, with a factory unlocked iphone 4, ios 5.0.1, with an orange simcard. Facetime and imessage worked great. i visitied the uk and decided to put and o2 sim which worked great aswell. i got back to spain, put my orange simcard back in, and now my facetime and imessage wont work, because they try and verify with the o2 simcard number that was in there when i was in the uk. help!!!

  • by Roberto43,

    Roberto43 Roberto43 Apr 7, 2012 9:15 AM in response to mobyzone
    Level 1 (0 points)
    Apr 7, 2012 9:15 AM in response to mobyzone

    Any Apple guy here???? does anyone interested to ask this questione????? we all pay you a fortune both for the phone and the applications, can you do anything to keep us happy????? what are you getting paid for????

  • by sicknote00,

    sicknote00 sicknote00 Apr 7, 2012 9:23 AM in response to Roberto43
    Level 2 (315 points)
    Apr 7, 2012 9:23 AM in response to Roberto43

    this is a user to user help forum.no apple employee will respond here.

  • by davebrown288,

    davebrown288 davebrown288 Apr 11, 2012 1:07 PM in response to mobyzone
    Level 1 (0 points)
    Apr 11, 2012 1:07 PM in response to mobyzone

    I think I have found the answer for this problem it worked for me I copied this from another website so thanks to him!!

     

     

    Sometimes you might have the wrong number showing under the field "My number" and the field is not editable.

     

    This might be either because you have ported your older number from a different network (via PUK code) to a new one or that you have changed sim

     

    Do the following to correct this:

     

    1) Switch of Wi-FI and make sure you get 3G receptiion

    2) Switch off Facetime and for few seconds

    3) Go to phone under settings and you should have the correct number

    4) Switch facetime back on by entering your iTunes credentials

     

    Hope this helped some of you

  • by venugopal reddy,

    venugopal reddy venugopal reddy Apr 27, 2012 3:11 AM in response to mamadawn516
    Level 1 (0 points)
    Apr 27, 2012 3:11 AM in response to mamadawn516

    Thanx mamadawn516 the procedure worked for me my number has updated to the one.

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