12 Replies Latest reply: Oct 25, 2012 2:35 PM by jvcreativeness
JorgenKS Level 1 Level 1 (0 points)

I have put in an enormous effort to make a photo book for my girlfriend´s birthday, unfortunately iPhoto deciedes to quit while I am trying to upload the book and complete the purchase. I am given the message "iPhoto has quit unexpectedly ..."

 

All software is up to date.

 

Any suggestions to what might help?


MacBook Pro, Mac OS X (10.6.7)
  • 1. Re: iPhoto quits while uploading photo book
    MadisonP Level 5 Level 5 (4,485 points)

    Greetings,

     

    This could be caused by a variety of factors.

     

    What version of iPhoto are you running?

    How much available space does your drive have?

     

    Troubleshooting:

     

    1.) Remove the following to the trash, restart the computer and then attempt to order:

    Your User > Library > Preferences > com.apple.iphoto (there may be more than one, remove them all)

    Your User > Library > Caches > com.apple.iphoto and / or just iphoto

     

    2.) Safe Boot the computer, then restart normally and attempt to order: http://support.apple.com/kb/HT1455

     

    3.) Font troubleshooting:

    1. Open "Font Book"
    2. Click on "Computer"
    3. Go to Edit > "Disable Computer"
    4. Restart your computer
    5. Launch iPhoto and order the book
    6. Go back to "Font Book"
    7. Click on "Computer"
    8. Go to Edit > "Enable Computer"
    9. Restart your computer.

     

    If that does not resolve the issue reply back.

     

    Cheers!

  • 2. Re: iPhoto quits while uploading photo book
    JorgenKS Level 1 Level 1 (0 points)

    Thank you so much for the help, though I got it to work somehow just before I saw your answer. After about 10-15 atempts I changed credit card details and unchecked the option for an Apple logo on the back of the book. I don't know which one did the trick though.  Probably some bug causing the problem.

  • 3. Re: iPhoto quits while uploading photo book
    MadisonP Level 5 Level 5 (4,485 points)

    Glad you got it resolved

  • 4. Re: iPhoto quits while uploading photo book
    kcyt822 Level 1 Level 1 (0 points)

    im having the same problem. I tried uploading almost 50 times already and sometimes it stops right at a certain page but sometimes it can finish that page and move on to the next, until it gets to another page which made my iPhoto quit unexpectedly... I have a 56 page book and the crashes seem to occur at the spread pages..?? but I'm not certain because it have had problem in other areas too. any suggestion would be greatly appreciated.

     

    I have a MacBook Pro and got it last Christmas.. so it is a relatively new computer. not sure if this has anything to do with not having enough RAM? thanks a lot!!

  • 5. Re: iPhoto quits while uploading photo book
    MadisonP Level 5 Level 5 (4,485 points)

    Greetings,

     

    This could be caused by a variety of factors.

     

    What version of iPhoto are you running?

    How much available space does your drive have?

     

    Troubleshooting:

     

    1.) Remove the following to the trash, restart the computer and then attempt to order:

    Your User > Library > Preferences > com.apple.iphoto (there may be more than one, remove them all)

    Your User > Library > Caches > com.apple.iphoto and / or just iphoto

     

    2.) Safe Boot the computer, and then attempt to order:http://support.apple.com/kb/HT1455.

    --- If this works, restart your computer as normal once complete.

     

    If that does not resolve the issue reply back.

     

    Cheers!

  • 6. Re: iPhoto quits while uploading photo book
    kcyt822 Level 1 Level 1 (0 points)

    Hello!!!!  Just want to let you know i could order my photobook smoothly, at one go, right after I reset my macbook pro's PRAM -

     

    Basically i called the customer service rep and they told me I should try

     

    1) resetting my Mac's PRAM first (link below), if that doesn't work then try 2)

     

    2) reinstalling iPhoto by moving uninstalling it and reinstalling iLife, if that still doesn't work then try 3)

     

    3) the archive and install feature (http://support.apple.com/kb/HT1710) but need to be careful with this one so read the details in the link provided.

     

     

     

    hope this helps everyone as i know a lot of people have issues with iphoto!!

  • 7. Re: iPhoto quits while uploading photo book
    Sarah in Alexandria Virginia Level 1 Level 1 (0 points)

    Thank you, MadisonP. I had the same issue - iPhoto crashed when trying to purchase the photo book - and removing the caches fixed the problem. Your guidance was truly appreciated after all the hours that went into making the book. Thanks!

  • 8. Re: iPhoto quits while uploading photo book
    MadisonP Level 5 Level 5 (4,485 points)

    Glad to hear it.

  • 9. Re: iPhoto quits while uploading photo book
    tomfromAustria Level 1 Level 1 (0 points)

    I have exactly the same problem. Tried to upload more than 15 times. It did not work. Apple support suggested to repair iphoto by pressing ALT + CMD during START iphoto. But it did not help either. I tried all your hints exept the one with the FONTS. i could not find "Click on "Computer". But it still does not work. Please help

  • 10. Re: iPhoto quits while uploading photo book
    tomfromAustria Level 1 Level 1 (0 points)

    I solved the problem. Had nothing to do with Mac or iphoto. Problem must be my the internet connection to my provider.

    Upload at my office worked without any problem. One problem solved, now i am aware with a lot of discussions with my providers helpdesk  ;-)

  • 11. Re: iPhoto quits while uploading photo book
    jvcreativeness Level 1 Level 1 (0 points)

    Was having the same problem: I'd submit shipping and billing info, and iPhoto would start assembling the photo book, then crash. Followed kcyt822's suggestion to reset PRAM, and that seems to have fixed things! iPhoto successfully assembled and uploaded my photo book. Thanks!

     

    (I'm using iPhoto '11 (version 9.2.1 (628)) on Mac OS X 10.6.8)

  • 12. Re: iPhoto quits while uploading photo book
    jvcreativeness Level 1 Level 1 (0 points)

    Update: This behavior has happened to me a couple times since my last post and resetting the PRAM has worked like a charm every time.