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Safari crashes on iPad after ios 5 update

208394 Views 612 Replies Latest reply: Aug 28, 2013 11:49 AM by jpozuk RSS Branched to a new discussion.
  • TropicalTerry Calculating status...
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    Oct 23, 2011 8:33 PM (in response to vesivakumar)

    Tried the email reinstall.  Seemed to help for awhile, but still running low on memory and crashing.

  • Fbetes Calculating status...
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    Oct 25, 2011 10:37 AM (in response to petemj23)

    I'm a iPad2 owner and IOS5.

     

    I have had several crashes in Safari, It ocurrs ALWAYS when I am typying long text in a web (forum, etc), with the keyboard active.

     

    Here is the bug reports, (plus low memory). PLEASE APPLE, revise this issue...

     

    Incident Identifier: 1D14F923-262F-482D-A6D1-3144EAB293B9

    CrashReporter Key: 572f1f51d2605b398661049dbfd85dddf454395c

    Hardware Model: iPad2,1

    Process: MobileSafari [7100]

    Path: /Applications/MobileSafari.app/MobileSafari

    Identifier: MobileSafari

    Version: ??? (???)

    Code Type: ARM (Native)

    Parent Process: launchd [1]

     

    Exception Type: EXC_BAD_ACCESS (SIGBUS)

    Exception Codes: KERN_PROTECTION_FAILURE at 0x03aebde0

    Crashed Thread: 10

     

     

    Thread 10 name: Dispatch queue: CA::CG::Queue

    Thread 10 Crashed:

    0 ??? 0x03aebde0 0 + 61783520

    1 CoreGraphics 0x372bdd54 0x37276000 + 294228

    2 QuartzCore 0x3648975c 0x36448000 + 268124

    3 QuartzCore 0x36489674 0x36448000 + 267892

    4 QuartzCore 0x364825ec 0x36448000 + 239084

    5 QuartzCore 0x36481abe 0x36448000 + 236222

    6 QuartzCore 0x3648062e 0x36448000 + 230958

    7 libdispatch.dylib 0x35e79dc0 0x35e77000 + 11712

    8 libdispatch.dylib 0x35e79c56 0x35e77000 + 11350

    9 libdispatch.dylib 0x35e7a860 0x35e77000 + 14432

    10 libsystem_c.dylib 0x30a821c8 0x30a78000 + 41416

    11 libsystem_c.dylib 0x30a8209c 0x30a78000 + 41116

     

    Thread 10 crashed with ARM Thread State:

    r0: 0x02933b10 r1: 0x2ff70b80 r2: 0x03aebde0 r3: 0x00000000

    r4: 0x00000000 r5: 0x002c5e80 r6: 0x00000001 r7: 0x2ff70b24

    r8: 0x00198e00 r9: 0x13b6a1d0 r10: 0x028121a0 r11: 0x03540688

    ip: 0x3f9f8944 sp: 0x2ff70b24 lr: 0x372bdd6d pc: 0x03aebde0

    cpsr: 0x00000010

  • Hank LV Calculating status...
    Currently Being Moderated
    Oct 25, 2011 10:54 AM (in response to Fbetes)

    Fbetes,

     

    Forgive my ignorance. How do you obtain a crash report? Safari in all of our iPad 2's is completey unusable. I would like to open a support case and provide some diagnostic information as you've done but don't know where to find the crash report. Thanks.

  • Fbetes Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 25, 2011 2:21 PM (in response to Hank LV)

    Settings, General, About, Diagnostics & usage, Diagnostics & usage data

     

    There you can check the bug report...

  • MadGeometer Calculating status...
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    Oct 27, 2011 9:18 AM (in response to petemj23)

    Happens consistently with Safari on iPad 1 after iOS 5 update. Doing complete restore did not help. Doing restore but not installing non-default apps didn't help either.

     

    - My iPad is not jailbroken

    - happens on all websites: Apple, Flickr, Google image search results, etc.;

    - happens when Safari is only running application

     

    Crash logs show out of memory errors.

     

    (At least Apple can't blame the crashes on Flash LOL)

  • paulcb Level 6 Level 6 (18,680 points)
    Currently Being Moderated
    Oct 27, 2011 9:22 AM (in response to MadGeometer)

    Doing complete restore did not help. Doing restore but not installing non-default apps didn't help either.

    Sorry, it's not clear to me... have you restored as new (without your backup) to get a factory fresh device?

     

    Also try clearing Safari's History, Cookies, and Cache.

  • John Scott1 Level 2 Level 2 (300 points)
    Currently Being Moderated
    Oct 30, 2011 4:49 AM (in response to paulcb)

    Have iPad 1 and just think IOS 5 is over whelming for the older hardware. I have found Safari to be stable until it starts having to work hard. Then it seems to crash and close. I think the A4 is just being over stressed by IOS 5.

    Wished I could go back to IOS 4. Its made my iPad and older iPod Touch unusable.

  • a.e.m. Calculating status...
    Currently Being Moderated
    Oct 30, 2011 10:39 AM (in response to petemj23)

    Unfortunately same problem: update IOS 5 Ipad 1 Safari crashes constantly. Many hours spent during last 2 weeks to find solution. Today total set back to original settings failed too. Impossible to watch Youtube. Diagnose: constant low memory. After enjoying my ipad for 11 months this is quite disappointing. Wish I could go back to IOS4. Apple: please find solution!

  • MVW Photo Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 30, 2011 1:59 PM (in response to edbern2)

    Turning off bookmarks sync in iClud seems to have made things better - for the first time ever, NUmbers starts without first crashing.

  • MadGeometer Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 30, 2011 9:23 PM (in response to paulcb)

    Hi Paul,

     

    Here's what I did to restore: I connected my iPad to computer, opened iTunes, went to the iPad under "Devices" in left menu, then clicked the "Restore" button.

     

    Also, clearing history, cookies, cache, and "website data" didn't help - it still crashes.

  • Zimberto Calculating status...
    Currently Being Moderated
    Oct 31, 2011 9:29 AM (in response to petemj23)

    I have an iPad 2 with iOS 5 and I'm getting the same symptoms. I expect it to crash before. Fingers crossed!

  • Zimberto Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 31, 2011 9:30 AM (in response to Zimberto)

    ... Befoe I finish typing this, is what I meant to say.

  • 97s Calculating status...
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    Oct 31, 2011 9:51 PM (in response to petemj23)

    I am experiencing the same exact issue on my ipad original. I called Apple support today and explained that the issue was this: "I have not had a single problem with Safari crashing ever until iOS5. Now it crashes randomly and constantly." I asked if this was a known issue, the tech I spoke with said it was not a known issue and has never heard of it happening before. I have never talked to Apple support before, but I guess they don't research their forums before speaking, since the title of this thread is exactly the problem I was describing on the dime.

     

    His response to my problem, was to clear cookies, saved data, and history. He said he was pretty confident this would fix the issue. 3 hours later. Safari has crashed several times. I really wish they would acknowledge this problem and get us an update or a roll back.

     

    If anyone gets a solution that actually works for the original iPad let us know. I am going to call back tomorrow and give them my case number and reference this thread for evidence that the problem does exhist and is probably going to be growing.

  • fredfrombutler Calculating status...
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    Nov 1, 2011 5:28 AM (in response to 97s)

    Ipad1 iOS 5 here. Safari constantly crashes. Have a feeling that safari is stable on my 4S but the battery is always dead. At least I am getting my Lion issues sorted out and can surf on the Mac.

     

    Not happy,

    Fred

  • Kermit262 Calculating status...
    Currently Being Moderated
    Nov 2, 2011 6:17 AM (in response to fredfrombutler)

    Everyone,

     

    Please report your problem, "Safari crashes after upgrading iPad original to iOS 5", to Apple using Apple's official feedback form: http://www.apple.com/feedback/ipad.html

     

    The more we report this the better chance Apple will fix it.

     

    Thanks.

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