wsucoug95

Q: iTunes asking for backup password???

I am upgrading my iphone 4 to iOS 5. I backed up my phone (via iTunes 10.5) and downloaded and installed iOS 5. I am now going through the setup process and it is at the "Restore from iTunes Backup" step. I connect to iTunes and iTunes is prompting me for a password to "unlock your iPhone backup file." No I did not encrypt the iPhone backup, nor is it or was it checked in iTunes. I have tried my iTunes password, my 4 digit unlock code for the iPhone, and several other passwords. When I did the backup an hour ago I was not asked for a password. I am at a loss as to what it is.

iPhone 4

Posted on Oct 12, 2011 1:11 PM

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Q: iTunes asking for backup password???

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  • by rlarrosa,

    rlarrosa rlarrosa Oct 18, 2011 1:45 PM in response to typewriter_on_LSD
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    Oct 18, 2011 1:45 PM in response to typewriter_on_LSD

    Same problem here, never set a password and iTunes keep asking for it to restore the iPhone.

     

    Tried using it on another computer, but it keep asking for the password.

     

    Also there a lots of threads about this, should be merged and a solution given.

     

    Greets.

  • by aaronfromorem,

    aaronfromorem aaronfromorem Oct 19, 2011 6:14 AM in response to wsucoug95
    Level 1 (0 points)
    Oct 19, 2011 6:14 AM in response to wsucoug95

    What worked for me was actually one of my newer passwords- BUT I DON'T REMEMBER EVER USING IT FOR ITUNES, MY IPHONE, OR ANYTHING!!!

     

    I really just wanted to second you on how Apple really screwed up with this one.  Those three points you made are key, and I HOPE THE APPLE TEAM ACTUALLY READS THIS SO THEY KNOW HOW THEY SCREWED UP!!!

  • by dewen,

    dewen dewen Oct 19, 2011 7:47 AM in response to wsucoug95
    Level 1 (0 points)
    Oct 19, 2011 7:47 AM in response to wsucoug95

    clean XP and clean download iTunes 10.5 install, not set any backup/restore password,

    then backup iPhone while upgrade to IOS 5.0,

    meet the same problem.

     

    try every password above method no effect...

     

    Apple Please HELP !!!!

  • by samfromlexington,

    samfromlexington samfromlexington Oct 19, 2011 11:24 AM in response to dewen
    Level 1 (0 points)
    Oct 19, 2011 11:24 AM in response to dewen

    I experienced this problem but have resolved it now (at least it seems to be progressing fine now).

    I had previously set my backups to be encrypted.  No idea when/how long ago.  Fortunately I had the password in my passwords file.  When I entered the password into the screen, itunes said the password was wrong, which is a bug!

     

    I called apple support and they helped me out.  Here are some things to try to solve you problem:

     

    1.  unplug all usb crapola except for the iphone from your computer 

    2.  do not use a USB hub

    3.  try picking some other backup from the dropdown, hopefully one that is not encrypted

    4.  check in itunes > edit > prefs > backups and note if the available backups have a padlock icon (indicates which ones are encrypted or not)

    5.  try unplugging your iphone and restarting your itunes and then restart the restore process

  • by thaing,

    thaing thaing Oct 19, 2011 12:38 PM in response to samfromlexington
    Level 1 (0 points)
    Oct 19, 2011 12:38 PM in response to samfromlexington

    So what they helped you was to restore from a UN-encrypted back up?

    That's not helping at all.

     

    I have a few un-encrypted back up but the one right before updating to iso 5 has the most updated data and was encrypted (by Apple with a mysterious password). So I lost all my new data which is a lot.

     

    For those who said "Well, you should backup for data more often", that's not a point here.

     

    The point is, Apple screwed us (some of us) with that auto encrypted backup right before updating to ios 5.

    Having use Apple products for a few years now and very happy with them but this time is really really horrible.

     

    Frustrating user.

  • by canhti60y2k,

    canhti60y2k canhti60y2k Oct 22, 2011 1:18 PM in response to wsucoug95
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    Oct 22, 2011 1:18 PM in response to wsucoug95

    I agree with Thaing that Apple really did not do their job this time. I did update to IOS 5 and try all suggestion above and since I bought the Ipad1 from someone else I don't know how many other passwords that they used. I need help in resolving this issue. Apple please come up with a fix quick or any other suggestions from the communities would be greatly appreciated. Thanks. A very frustrated user.

  • by rlarrosa,

    rlarrosa rlarrosa Oct 22, 2011 2:24 PM in response to canhti60y2k
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    Oct 22, 2011 2:24 PM in response to canhti60y2k

    I´m still waitting for a solution from apple to this bug before beggining from zero in my iphone.

     

    I suposse that a lot of people are waitting for a solution, or at least an official answer.

     

    Greets

  • by rlarrosa,

    rlarrosa rlarrosa Oct 22, 2011 2:24 PM in response to canhti60y2k
    Level 1 (0 points)
    Oct 22, 2011 2:24 PM in response to canhti60y2k

    I´m still waitting for a solution from apple to this bug before beggining from zero in my iphone.

     

    I suposse that a lot of people are waitting for a solution, or at least an official answer.

     

    Greets

  • by Gremlin 13,

    Gremlin 13 Gremlin 13 Oct 25, 2011 12:34 AM in response to rlarrosa
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    Oct 25, 2011 12:34 AM in response to rlarrosa

    Apple support no help with encrypted backup. After over a week and endless phone calls, being passed to "senior" people and engineers and hours and hours of trying to remember passwords, I have now been officially told by Apple that they cannot help with the encrypted password issue. There are posts going back to May about this same problem with the previous software and nothing has been done about it and iOS5 was released without so much as a warning that this could happen. I believe there is an Apple site for feedback which I will be using. I am copying the encrypted backup to an external drive and possibly later I might be able to guess the password or Apple may come up with a solution to what really is a bug in their software (as much as some people will deny it) Then I guess it's "restore as new phone" with loss of important photos and notes.

  • by rlarrosa,

    rlarrosa rlarrosa Oct 25, 2011 1:17 AM in response to Gremlin 13
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    Oct 25, 2011 1:17 AM in response to Gremlin 13

    Thanks Gremlin 13 for telling your "adventure" with support.

     

    I still hope that a future version of itunes will solve it, although it is an older problem, there are messages explaining this since last year, like :

    password for my backup

     

    But most (and there are more than 100 threads, most of then short-lived) are from the last weeks, after ios5.

     

    I have tried using an utility to search for the password of a itunes backup, but, as has happened to other people, it says it is unencrypted, so this seems to be a very big/bad/ugly bug.

     

    Also there is an utility to look at backups that seems to have help some people :

    http://download.cnet.com/iBackupBot/3000-18551_4-75532275.html?tag=contentMain;c ontentBody;2d

     

    Not really useful to me, as I did a sync, and that seemed to produce a new backup that overwrite the old one (without asking, of course).

     

    But when connecting the iphone it keeps asking for a password to continue the restore...

     

    I have put a new password on my new backup, but that doesn´t works, itunes keeps asking for the password.

    I have also tried all passwords on the keychain, and some out of the keychain, but none works.

     

     

    Good luck to all.

  • by angela239,

    angela239 angela239 Oct 25, 2011 3:01 PM in response to wsucoug95
    Level 1 (0 points)
    Oct 25, 2011 3:01 PM in response to wsucoug95

    i finally did it after 5 days of being on the phone to apple an constant emails which of course didnt help but reading through all these help alot turned out it was my password with out the numbers in it.

     

    im silly restore the wrong back up so had to redo it oddly enough the later backup needed the p/w with the numbers in it

     

     

    thanks every1

     

     

    good luck

  • by angela239,

    angela239 angela239 Oct 25, 2011 3:30 PM in response to wsucoug95
    Level 1 (0 points)
    Oct 25, 2011 3:30 PM in response to wsucoug95

    ok so my pw worked but when i go to look at my pics it says my phone is locked unlock to view photos have no idea whats up with that

  • by Gremlin 13,

    Gremlin 13 Gremlin 13 Oct 25, 2011 3:56 PM in response to angela239
    Level 1 (0 points)
    Oct 25, 2011 3:56 PM in response to angela239

    Those passwords are so random! I tried all of mine I could think of over a week in various combinations and permutations plus all the suggestions I could find in various forums. I used my nonencrypted (even though I have a password on my iPad! ) pre iOS5  iPad backup and restored my phone last night. Had some issues with wifi and contacts and of course lost notes, photos, messages etc and took hours to reset but now have phone which sends and receives calls, sms and emails. Hope everyone sends Apple feedback as I have been told they actually read their official feedback site.

  • by HellsinkiVes,

    HellsinkiVes HellsinkiVes Oct 26, 2011 1:48 AM in response to glinedesign
    Level 1 (0 points)
    Oct 26, 2011 1:48 AM in response to glinedesign

    A million gazillion Thanks Glinedesign!!

     

    I had most of the previous probs as well when updating the fiver into my iPhone, the last of which was this thread's password *****. Yers [advise] finally worked!!

     

    I tried dozens of my previous and original passwords + the silly PIN codes mentioned here. The mobile IS in the original pc (yes, a mistake to start with..), etc. Now all the music and apps still seem to be in the iBlackhole, but they're a walk in the park to restore. I hope..

     

    -Ves

  • by akssten,

    akssten akssten Oct 27, 2011 12:01 AM in response to wsucoug95
    Level 1 (0 points)
    Oct 27, 2011 12:01 AM in response to wsucoug95

    what worked for me was the software by elcomsoft that kennymix mentioned in the first page, i downloaded free trial version and it worked but it showed me only the first 2 characters of the password, however that was enough for me to remember it, it was a password that i no longer use.

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