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  • 1,995. Re: Lion randomly crashes - black screen
    Ian Kelleigh Level 1 Level 1 (135 points)

    All of the previous known methods of invoking the BSOD are pretty much fixed in my case, but it still happens. Not as often and it's very random. So yeah, there really isn't a way to fully test to see if it's completely fixed for everyone.

     

    One way that was pretty consistent for me is playing a game that really cranks on the video card for about 30-60 minutes. Other than that, I still get it closing a window or right-clicking on something.

  • 1,996. Re: Lion randomly crashes - black screen
    ManagerJosh Level 1 Level 1 (0 points)

    Did you upgrade to Lion from Snow Leopard UCLAMacConvert?

  • 1,997. Re: Lion randomly crashes - black screen
    Michael Moy2 Level 1 Level 1 (5 points)

    Just back from the Genius Bar. The Genius that waited on me was the same guy that had the motherboard replaced a few months ago. I explained the info on this thread and he found the new part number and the old one. He said that the new ones are in-stock and they'll do the replacement. He didn't look at the computer at all. It should be fixed by Saturday morning at the latest.

  • 1,998. Re: Lion randomly crashes - black screen
    SamLJG Level 1 Level 1 (0 points)

    I've been experiencing the same problems as most others on this thread. Since the recent software fix didn't resolve the issue I arranged for Apple Support to call me and described the issue over the phone. I referred to the knowledgebase article number, and was transferred to a senior support executive who arranged for a Genius Bar appointment later the same day.

     

    Conveniently, whilst logging into my Macbook Pro, the problem occured! I am waiting on a replacement logic board to be ordered in, part number being 661-5480. Listed as a £325 part but as Apple has extended the warranty for this issue I don't have to pay for it!

     

    I recommend that others try the same, the advantage to contacting them via the phone first means that they will have on record what the problem is, the relevant support article, and also the people you have spoken to. So when you arrive at the store you won't have to explain everything all over again, everything they need will be available to them already.

  • 1,999. Re: Lion randomly crashes - black screen
    AJDLKugel Level 1 Level 1 (0 points)

    I have a 13 inch macbook pro, purchased in May 2011, that is also having the "black screen of death".  The monitor randomly shuts off, with the keyboard remaining lit but unresponsive.  This does not appear to be linked to anything - it happened writing an email earlier today in Mail, and with general web surfing.  I tried this

     

    fix: http://arstechnica.com/apple/news/2011/08/buggy-nvidia-drivers-giving-2010-macbo ok-pro-owners-lion-upgrade-headaches.ars

     

    and deleted the one windowsserver link in the file (although I have an Intel card and not nvidia). 

     

    An apple technician had me reset the pram, but that didn't solve anything either.

     

    I am not getting any error messages reported - I just have to reboot and start over, but it makes the computer completely unreliable at present.

     

    Is there anything to look for in the console reports that might suggest what the problem is?  I have seen some issues with Chrome listed, but I don't know if that's it.

  • 2,000. Re: Lion randomly crashes - black screen
    g.panos Level 1 Level 1 (0 points)

    Hi all,

    I was one of the guys that had the system (17" MBP though) magically work fine after many, reproducable and very frequent BSOD's.

    However I am still monitoring this thread because my confidence in my MBP has taken a hit

     

    This fix seems to address only 15" MBP. Just wondering if there are others with 17" MBR's with this issue. Also wonder if Apple fixed it quietly for us with a s/w update that we didn't see? (since I am not big on believing in magic....)

  • 2,001. Re: Lion randomly crashes - black screen
    Michael Moy2 Level 1 Level 1 (5 points)

    The main problem in this thread seems to be a hardware problem that they tried to fix in software. From the report of posteres here, the software fix doesn't seem to completely work. I'd rather have the hardware fixed myself. We're also on Snow Leopard so the software fix doesn't apply to us.

     

    If you're still within regular warrant or under AppleCare, then I'd bring it in whether it was a 13, 15 or 17 inch model or whether it was 2010 or 2011. At least they'd know that there was a problem with other configurations and then start investigating those problems.

  • 2,002. Re: Lion randomly crashes - black screen
    nps999 Level 1 Level 1 (0 points)

    Adding to the chorus, I started having this problem a few months ago (I'm thinking after a software update?), and the frequency really accelerated this week, so following the Apple service bulletin http://support.apple.com/kb/TS4088?viewlocale=en_US I upgraded to Lion (since that's what the patch requires) and downloaded the patch.

     

    Upon booting up, Black Screen of Death THREE TIMES in the space of 15 minutes; and not after any intensive video work either. Just plain set up and browsing.

     

    Took it to the Apple Store Genius Bar, and the "Genius" could not reproduce the crash event. My crash reports just registered as an "unusual shut down" so there is no other report that he found helpful. He then went on to say based on his diagnostics, the problem my computer was having did not seem to correspond to the service bulletin. They still wanted to run more diagnostics on it, so they have it.

     

    I do not have Apple Care and am a little anxious that they will say that something ELSE is wrong with my computer requiring some kind of paid service (or worse, not finding the problem because they can't "replicate" it). But I will hold off on full fledged panic attack until I hear back from them. *Keeping fingers crossed*

  • 2,003. Re: Lion randomly crashes - black screen
    Michael Moy2 Level 1 Level 1 (5 points)

    My son looked at the crash dump logs and saved the exception addresses as evidence of the problem. The names of the routines indicated a video chip issue. I have seen some people post the same or similar crash exceptions on forums too.

     

    My son said that the machine was near unusable without switching discrete graphics off - he was paranoid about losing work should the system freeze since his last save.

     

    I checked the part number that they are going to put in his system. It is 661-6360. I've noticed that the part numbers for swaps vary. Perhaps that is due to the system configuration or motherboard revisions throughout the shipping lifetime?

  • 2,004. Re: Lion randomly crashes - black screen
    vea1083 Level 3 Level 3 (685 points)

    I was wondering how willing are Apple Geniuses in helping people. I was very discouraged that the so-called senior software engineer was very quick to dismiss my momentarly black screen issue at log in issue even after trying every single suggestion to fix the issue, these included, a PRAM reset, checking log in items, and the startup items folder. None of them helped. For what its worth I think that the issue is the hardware because my compuer froze after enabling the discrete GPU while I was browsing in Safari. Something even more curious is that the black screen issue at log in happens in less frequency if the discrete GPU is enabled but its overall stability is less than average.

     

    I have the bad feeling that they are going to turn me down because I did not bought AppleCare and state that my issue is machine specific. Although, the youtube video below shows that a similar 15-inch mid 2010 MacBook Pro does suffer from the same issue but this time under Mac OS X Snow Leopard 10.6.8.

     

    http://www.youtube.com/watch?v=wgv9KI_zgz8

     

    I am very disappointed that my computer would screw me over after its first year of hardware warranty was up.

  • 2,005. Re: Lion randomly crashes - black screen
    nps999 Level 1 Level 1 (0 points)

    Here's my follow up to: https://discussions.apple.com/message/16547619#16547619

     

    The Geniuses said the ran the diagnostic stipulated in http://support.apple.com/kb/TS4088?viewlocale=en_US and found my computer to NOT qualify. That is, my computer did not register the issue specifically referenced in the diagnostic designed to identify that problem.

     

    They then proceeded to give me back my computer. Lo and behold, I start it up, and the second I try to open Photobooth, black screen of death. I showed this to the Genius, and they took it back to the tech people, and came back saying that they had done all they could. The only option would be to send it out to the depot for repair.

     

    According to them, since my computer did not register the particular issue referenced in the TS4088 document, it is NOT eligible for free service (I do not have Apple Care). According to them, all the hardware checks were fine.

     

    I of course think this is boolshet, not with 134 pages of postings on this thread alone, with Apple only releasing a service fix YESTERDAY. I'm not happy at all, but don't feel I had any choice but to go ahead and get the repair done. They said it will take 5-7 days... a huge inconvenience. That MBP better come back in mint working condition.

  • 2,006. Re: Lion randomly crashes - black screen
    vea1083 Level 3 Level 3 (685 points)

    This is soooooo encouraging... Even the software that is supposed to identify the issue seems to be flawed. I think that we all need to place a call campaign to the Apple PR department to see what's happening. Is so strange that in your case the issue occurs in plain sight and Apple still dismisses it.

     

    BTW, how long the diagnostic tests take?

    nps999 wrote:

     

    Here's my follow up to: https://discussions.apple.com/message/16547619#16547619

     

    The Geniuses said the ran the diagnostic stipulated in http://support.apple.com/kb/TS4088?viewlocale=en_US and found my computer to NOT qualify. That is, my computer did not register the issue specifically referenced in the diagnostic designed to identify that problem.

     

    They then proceeded to give me back my computer. Lo and behold, I start it up, and the second I try to open Photobooth, black screen of death. I showed this to the Genius, and they took it back to the tech people, and came back saying that they had done all they could. The only option would be to send it out to the depot for repair.

     

    According to them, since my computer did not register the particular issue referenced in the TS4088 document, it is NOT eligible for free service (I do not have Apple Care). According to them, all the hardware checks were fine.

     

    I of course think this is boolshet, not with 134 pages of postings on this thread alone, with Apple only releasing a service fix YESTERDAY. I'm not happy at all, but don't feel I had any choice but to go ahead and get the repair done. They said it will take 5-7 days... a huge inconvenience. That MBP better come back in mint working condition.

  • 2,007. Re: Lion randomly crashes - black screen
    nps999 Level 1 Level 1 (0 points)

    They had it all day--they said they had to call Cupertino to get them to send the updated "Toolkit" diagnostic, as it was just released yesterday.

     

    I have to say I was very disappointed. They got very snarky with me when I insisted that they had not resolved the problem, and that I believe my computer should be covered by the service extension.  They just kept saying, "what's happening to your computer is NOT the problem described in the service update, according to the diagnostic."

     

    When I asked what exactly was the diagnostic, what did it check, all they said was "Apple Toolkit 1" and that it checked for hardware failures, and found none.

     

    The way it was handled--even giving me back my computer withOUT having checked to see if there was even a problem (which I replicated within minutes of turning on the computer)--just seems to suggest to me that they 1. did not take my initial claim of Black Screen of Death seriously, since they could no replicate it when I first brought the computer in, so 2. they just ran the diagnostic to be able to tell me that the computer's hardware was fine. They even suggested I wipe the entire system clean, and reinstall software one at a time. Now as far as I'm concerned that's a last resort--and one that does not seem justified in this instance.

     

    I wonder if the Apple Geniuses ever read this board. I kept saying, "There is a 134 page thread discussing this very issue."


    They were so patronizing and condescending. I am NOT happy.

     

    vea1083 wrote:

     

    This is soooooo encouraging... Even the software that is supposed to identify the issue seems to be flawed. I think that we all need to place a call campaign to the Apple PR department to see what's happening. Is so strange that in your case the issue occurs in plain sight and Apple still dismisses it.

     

    BTW, how long the diagnostic tests take?

    nps999 wrote:

     

    Here's my follow up to: https://discussions.apple.com/message/16547619#16547619

     

    The Geniuses said the ran the diagnostic stipulated in http://support.apple.com/kb/TS4088?viewlocale=en_US and found my computer to NOT qualify. That is, my computer did not register the issue specifically referenced in the diagnostic designed to identify that problem.

     

    They then proceeded to give me back my computer. Lo and behold, I start it up, and the second I try to open Photobooth, black screen of death. I showed this to the Genius, and they took it back to the tech people, and came back saying that they had done all they could. The only option would be to send it out to the depot for repair.

     

    According to them, since my computer did not register the particular issue referenced in the TS4088 document, it is NOT eligible for free service (I do not have Apple Care). According to them, all the hardware checks were fine.

     

    I of course think this is boolshet, not with 134 pages of postings on this thread alone, with Apple only releasing a service fix YESTERDAY. I'm not happy at all, but don't feel I had any choice but to go ahead and get the repair done. They said it will take 5-7 days... a huge inconvenience. That MBP better come back in mint working condition.

  • 2,008. Re: Lion randomly crashes - black screen
    UCLAMacConvert Level 1 Level 1 (15 points)

    Less than 24 hours and I have my MBP back with a logic board replacement, but as I mentioned in my last post, the receipt indicates the older 661-5480 part number. Now there were indications that people got this board replaced with success, and some for whom it didn't work. Now there's a new part number indicating potentially a new rev. of the board, but whatever. I'll put this through its paces and if I get another BSOD I'll be back in the store demanding either the new part number or a new MBP (invoking the California Lemon Law). I do have AppleCare so this repair wasn't a problem. Knocking on wood...

     

    An interesting thing: my computer feels faster. I mean browsing is faster. Programs like Lightroom 3.5 load faster. They didn't touch my hard drive. It's the exact same one. They didn't need to reimage my machine. I have the same HD, RAM, etc. The replacement logic board is the same part number so it's the same 2.66 dual core i7 from 2010. Weird, but welcome.

  • 2,009. Re: Lion randomly crashes - black screen
    ManagerJosh Level 1 Level 1 (0 points)

    UCLAMacConvert - if you're still having issues after the BSOD, backup your drive, and delete your entire hard drive partition. From there, just ask your Apple Store to image your drive with a server install of Lion.

     

    It should take no more than 15 minutes to do.

     

     

    It should resolve the issue.