With Windows Explorer, navigate to your C:\Program Files\Common Files\Apple\Apple Application Support folder.
Copy the libmxl2.dll that you should find there, navigate to the nearby Mobile Device Support folder, and Paste it in there also.
Reboot and see if all is well
In case that your OS is Windows 7 (64 bit)
1. Open windows explorer, go to location C:\Program Files (x86)\Common Files\Apple\Apple Application Support
2. Copy file "libxml2.dll"
3. Open new windows explorer, to to location C:\Program Files (x86)\Common Files\Apple\Mobile Device Support
4. Paste file "libxml2.dll" to the location.
5. Reboot your computer, it should not display that message, it should be clear.
It looks to me from your error message that you tried to OPEN the file instead of just copy it.
If you put your mouse cursor over the libxml2.dll file in your Apple Application Folder and right click on it, it will give you the option to simply copy it - left click on that option.
Then go into the Mobile Device Support Folder find an empty space in it with your mouse cursor, right click again and you will have the option to paste - left click on that and it will be inserted there as well.
That should do it
Let me know how you get on.
Hi Allen it worked a treat, thank you very much for your help!!
I have another issue im hoping you can help me with, if you don't mind. For some reason my iphone4 will not sync when itunes loads on my PC. I have to manually go on the mobile, settings, general, iTunes Wi-Fi Sync and sync it manually, are the settings in my itunes wrong. When this goes through the process of syncing a window appears telling me i have 6 sync conflicks, so i go to check all and the window vanishes bringing up another error window 'cannot access conflict'...unable to retrieve conflict information from the server......please try again next tine the conflict resolver window is presented..what is going on here??
I have also checked my iCloud via mobile and its telling me that the last back up is unknown. This is frustrating to say the least as I have to plug it into the pc instead.
Hope you can help??
Hi Janice - glad to hear you got one of your problems sorted
I understand that your phone doesn't sync automatically when you connect it to your PC with iTunes running. First question is do you see that your phone is connected in iTunes when you plug it in? It should show on the left side of the page about halfway. Usually if you haven't already started iTunes, when you connect your phone to the PC it will open autoamtically and you will see the phone is connected.
If it doesn't show as connected then I refer you to this page
I can tell you that my phone doesn't sync automatically because I didn't want it to, I've purposefully set it on iTunes to sync manually. I do it by left clicking on where my phone shows there and in the page that comes up I click Sync. If you want it to operate automatically then you need to set it to do so. You have that option by clicking on EDIT at the top left of itunes - then PREFERENCES - DEVICES and uncheck 'prevent devices from syncing automatically'. There may also be something to click on the phone page to sync automatically.
For the 'conflict' issue I refer you to this discussion where others have already offered advice.
Good luck with it Janice, and again, let me know how you get on.