Skip navigation

How can I Delete a MobileMe Email Account and Kill Duplicate Messages?

9035 Views 21 Replies Latest reply: Apr 28, 2012 5:30 PM by Sparychess RSS
1 2 Previous Next
dc_scott77 Calculating status...
Currently Being Moderated
Oct 28, 2011 1:58 PM

When I select "All Inboxes" on my iPhone 4s, I see duplicates of each and every message I receive. Furthermore, the duplicate can't be deleted and I get an error message informing so! I suspect this phenomenon is occurring because I have both an iCloud and a MobileMe account. I want to cancel the MobileMe one.

 

Here's the deal:

 

My iPhone 4s lists three email accounts, including a "MobileMe" one that I want to delete because I believe it is delivering duplicate messages. However, I can't seem to figure out how to delete the MobileMe's email account or, for that matter, MobileMe itself. Apple support screens refer to cancelling a MobileMe account but are not clear on how to actually do it.

 

1. On the iPhone 4s, I click on the "Mail" icon at the bottom of the screen

2. On a screen under the heading "Mailboxes," under "Inboxes," there are two that read exactly the same (I think one is iCloud and the other MobileMe).

3. On the same screen, under "Accounts," I see an iCloud account logo, a Bellsouth/Yahoo account logo and a MobileMe account logo.

4. I want to keep the iCloud and Bellsouth/Yahoo accounts but delete the MobileMe one but I can find no way on this screen or any other iPhone 4s screen to do so. Nor do I see any path to do so in iTunes. And the MobileMe account doesn't even show up in the Apple email app on the laptop to which I sync my iPhone.

 

If I go to www.me.com and log into my MobileMe account, there is no apparent way to disable, delete or otherwise cancel it. Why?

 

I am convinced that the simultaneous presence of both iCloud and MobileMe accounts is responsible for the double email messages when I select to view "All inboxes" on my iPhone. (A workaround is to simply select just one of the accounts, say, the iCloud one. Then I see only one copy of each message. That's OK but surely there is some way to kill off this redundant MobileMe account AND the duplicate messages, yes???

Mac Pro, Mac OS X (10.4.10)
  • cpj357 Level 1 Level 1 (20 points)

    If you're getting duplicate email, it is because your MobileMe and iCloud accounts are actually the same. If the name before the @ sign is the same and the suffix on each is mac.com or me.com, then email sent to either will be delivered to both accounts. Deleting either of the accounts is quite simple: go to settings, then click on "mail, contacts, calendars". Next, select the account that you which wish to delete, and in the next screen scroll all the way to the bottom, and there should be a "delete account" button. Press that and you should be good to go.

  • cpj357 Level 1 Level 1 (20 points)

    Did you go to the mobileme website <me.com> and follow the instructions to migrate your mobileme account to iCloud? I would still try to delete the mobile me account on your device and then set up the icloud mail through the iCloud tab in settings.  If that doesn't work I would delete the iCloud account (go to settings/iCloud and select "delete account" at the bottom of the page.  Then reactivate iCloud using the same account info.

     

    Hope that helps 

  • cpj357 Level 1 Level 1 (20 points)

    glad to help.

  • rich3119 Calculating status...

    Yes me too cpj357 ... worked a treat and mobile me account now gone and only have iCloud showing - NO DUPLICATES whooooopa !! Thankyou :-)

     

    And Thanks to dc_scott77 for your detailled post of the same issue I was experiencing to save me writing it all down :-)

  • Sparychess Level 1 Level 1 (0 points)

    Hello,

     

    I have a question with iCloud mail and MobileMe email address I just read how you helped dc_scott77 how do you get that set up meaning delete MobileMe email and get iCloud email set like how dc_scott77 had it it and fixed it do you mind typing that step by step on how to delete MobileMe email address I mean @me.com address gone and have a different one cause I want to have the one that I use for iTunes account also for iCloud account! Thanks

  • Sparychess Level 1 Level 1 (0 points)

    ok so what you typed on how to do it up above is right? but also really my question is on my ipad and iphone in settings in icloud under advanced mail tap the name that I have for email at me.com is not the name I want to use so do I just back everything up to my computer and delete that icloud account and start all over? let me know please!

  • cpj357 Level 1 Level 1 (20 points)

    Sorry, this response was supposed to be in response to Sarychess

     

    -----

     

    It's not clear to me what you are asking.  Do you mean that you want to eliminate one iCloud account and sign into another, or do you want to create a new one?  If you want to create a new one with a different name, I assume that you want to transfer any data from the current account to the new account.  Am I right?

     

    Chris

     

    Message was edited by: cpj357

  • cpj357 Level 1 Level 1 (20 points)

    It's not clear to me what you are asking.  Do you mean that you want to eliminate one iCloud account and sign into another, or do you want to create a new one?  If you want to create a new one with a different name, I assume that you want to transfer any data from the current account to the new account.  Am I right?

     

    Chris

  • Sparychess Level 1 Level 1 (0 points)

    Hey Chris, do u have a email that I can email u rather type my question here so I don't have to keep typing it here for other people to view? And my screen name is sparkychess I forgot to put the k in there

1 2 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (1)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.