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ITunes "waiting for items to copy"

42007 Views 42 Replies Latest reply: Feb 2, 2013 12:08 AM by BrittaniMichelle RSS
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Srfrboybob Level 1 Level 1 (0 points)
Currently Being Moderated
Oct 15, 2011 12:29 PM

     I have been trying to sync my iphone for the last 2 days now. It always says "waiting for items to copy" and never completes.  All of my music cleared off and I cannot get anything to sync to the unit anymore. I have read every forum post I could find and tried it all. Reinstalling itunes, restore the device, turning off icloud, using a "netsh winsock reset" command prompt....etc.  No results.  6+ hours of my weekend gone.  Please reply if anybody has any new ideas or black magic that works to fix this.

iPhone 4, Windows 7
  • Mainbrain Level 1 Level 1 (40 points)
    Currently Being Moderated
    Oct 21, 2011 6:46 AM (in response to Srfrboybob)

    I just spoke with Apple. I was told the system is overloaded with everyone updating their software and using iCloud. I turned off iCloud and chose to "back up to this computer", and it worked fine.

    I think the delay is from the system overload. The Apple representative I spoke to said it might be like this for a while, so suggested I not use the iCloud.

     

    Anyone else get the same response?

  • Mainbrain Level 1 Level 1 (40 points)
    Currently Being Moderated
    Oct 21, 2011 9:36 AM (in response to Mainbrain)

    By the way, I have iTunes 10.5, and am using a Mac OS 10.7.

     

    Problem is, I just tried to sync my iPhone again, and get the same "waiting for items to copy", so that advise from Apple was probably erroneous.

  • SailBVI Level 1 Level 1 (0 points)
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    Oct 21, 2011 10:41 PM (in response to Srfrboybob)

    I'm not using iCloud and am having the same issue trying to sync with iTunes. I have a MobileMe account. Phone seems to work but sync never completes on Step #7. "Syncing Genius Data to My iPhone  Waiting for items to copy". 

     

    I've tried shutting down iMac and restarting iTunes, shutting down iPhone and restarting.  Restoring from Backup. Eliminating sync of some items such as movies, podcast, music.   Nothing seems to work to get a complete successful sync.

  • Mainbrain Level 1 Level 1 (40 points)
    Currently Being Moderated
    Oct 21, 2011 10:46 PM (in response to SailBVI)

    I am  just ejecting my iPhone at Step 7 when it's stuck, and the sync seems to be complete. Have you tried that?

  • SailBVI Level 1 Level 1 (0 points)
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    Oct 23, 2011 8:03 AM (in response to SailBVI)

    I got it to work by restoring my iPhone 3GS to original settings.  Then restored again from backup.  All seems to be working well.

  • PhilAmsterdam Level 1 Level 1 (0 points)
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    Oct 24, 2011 10:28 AM (in response to Mainbrain)

    This did the trick for me. Unplugging at the "Witing for items to copy" step, re-plugging and syncing again. Thanks!

  • ikhaled_ Level 1 Level 1 (0 points)
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    Oct 27, 2011 5:28 AM (in response to Srfrboybob)

    Restoring was not a solution for my case

     

    I had this message and a 13GB showing on the yellow "Other" on the capacity bar!

    .

    What worked for me, after looking around was:

    1. Backing up my iPhone's voice memos
    2. Deleting both, the ones in the iPhone and the iTunes Library
    3. I have also looked in my iPhone for the voice memo's/recording "You can use any app available to do that "for Mac or Win" (you should back up before in case you lose something important accidentally)
    4. I did sync after that and it was completed successfully.

     

    This is also fixed a huge space that I had related to the "Other" in the capacity bar in iTunes.

     

    I'm not sure how is that related to this message, but it did work!

     

    I hope that helps.

  • Mainbrain Level 1 Level 1 (40 points)
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    Oct 27, 2011 6:19 AM (in response to ikhaled_)

    ikhaled_, interesting comment, as I had a couple of strange occurrences when trying to back up my iPhone 4. The yellow bar took up much more space than it usually did. In fact, it showed up more than my music which was previously about 80% of my memory. I don't know what happened, but after stopping and re-starting the sync a couple of times, all of a sudden the yellow bar shrank back to its normal, smaller space.

     

    Until you mentioned the yellow bar showing 13 GB, I had forgotten about this.

  • ikhaled_ Level 1 Level 1 (0 points)
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    Oct 27, 2011 9:52 AM (in response to Mainbrain)

    I had to resync a couples of time but with no luck! I had to do it the long way!

     

    Khaled

  • Robert Gonyo Level 1 Level 1 (0 points)
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    Oct 27, 2011 8:59 PM (in response to Srfrboybob)

    Just a note that I followed ikhaled_'s advice, and it worked perfectly. Delete all voice memos from the phone, and from iTunes.

     

    Don't forget to back up first!

     

    Thanks for sharing this fix, ikhaled_, this has been driving me crazy for a week now...

  • designsbyspike Level 1 Level 1 (0 points)
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    Oct 28, 2011 2:04 PM (in response to Srfrboybob)

    ikhaled_  . . . .  genius  That plan to dump VM form iphone and iTunes solved the issue. (I did a soft boot just to clear memory also - just in case)  -  thanx!

  • JustPassing BY Level 1 Level 1 (0 points)
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    Oct 30, 2011 9:52 AM (in response to ikhaled_)

    Perfect advice.  After removing the voice memos, iPhone sync went flawlessly.  THANK YOU!

  • Michael Johnston4 Level 1 Level 1 (115 points)
    Currently Being Moderated
    Nov 1, 2011 8:55 AM (in response to JustPassing BY)

    Worked for me, too. One of my voice memos was over an hour long, which may have been the culprit. In any event, all's well.

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