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problems with the photo app

1047 Views 8 Replies Latest reply: Nov 2, 2011 7:54 PM by victorcam RSS
victorcam Calculating status...
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Oct 21, 2011 12:28 PM

so recently, a day after updating to IOS 5, i was using my camera to take pictures at an event. i was using the camera from the lock screen and snapping with the up button. well as i was taking pics i would look at the pic, as one normally would. after i took the picture, the photo was perfectly clear no problem i was happy with my photos. about an hour later when i went in to view the pics, my camera roll was all glitchy. When i would scroll up or down there was a huge lag. looking through the albums, there were whole rows of blacked out squares where my pics should be. it looked like the pics had gotten corrupt. the biggest problem is when i clicked a picture to view it, it was super blurry. As i mentioned previously, the pictures were clear. normally you select a picture, and you have that second where the app refines the pictures. My phone/app was no longer refining the pictures so they were just blurry. so i restarted the phone hoping that would fix the problem. nope. i restored it to factory settings nothing.


some other symptoms include, not being able to attach a photo, either to messages, email, or facebook. when i click a photo and delete it, if i select another photo it will display the pic i just deleted. sometimes when i select photos the photo app will just crash and take me back to the home screen. my diagnoses is that my pictures have somehow managed to corrupt the photos app, but i am really not an expert. also if i try to back up my photos, from either iphoto or itunes there are no pictures at all to select.


i have called apple, they are giving me a replacement. but, hopefully this helps other people because i did not see anything out there related to my problem. i hope the next ios update can fix this issue, if it is one.

iPhone 4, iOS 5
  • mwitter Calculating status...
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    Oct 22, 2011 11:05 AM (in response to victorcam)

    Having the same problem here. And for me it's a big problem! It seems a lot of the pictures I've taken are gone and/or corrupt. Three days ago I have been taking picture from a locked iPhone 4 with iOS5 and after double pressing the home button and choosing the camera from there. At first everything seemd fine. But after some time (I discovered after let's say 2 hours) the picture were not accesible and the library contains multiple duplicates, grey images, and most of them seem extremely low-res.


    Even videos I shot are nog accessible and after touchingf the 'play' button the message 'saving video' appears with a continuously turning 'in progress' wheel.


    Please, I need help with this. I'm not sure to use iTunes to recover the problem of it might even make the issue more severe.


    I presume this has something to do with Photo Sharing being 'ON' and using iCloud. But on the other hand it seems the new camera button contains a bug.


    Hope to hear some advice.



  • stizzmonkey Calculating status...
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    Oct 23, 2011 6:57 PM (in response to mwitter)

    I am having the same problem and seems to have all started when I turned on iphoto sharing on my laptop. It was already on, on my new 4s and my ipad. It even went back and "pixelated" some photos I took the same day but before I turned it on. Other things I noticed are that the "HDR" tag on those pics are gone, that when I hit "edit" the pic clears up and sometimes when I hit "edit" a different pic will appear.

    If anyone knows ***!, please share. I have an appointment at the Genius bar tommorrow and will report back what I find




  • MRLN Calculating status...
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    Oct 30, 2011 4:37 PM (in response to victorcam)

    Same issue. iPhone 4. iOS 5. iCloud sharing of photos is NOT turned on. I did not do an iPhone-to-iPhoto import/sync prior to iOS 5 upgrade, so I have photos in my camera roll taken before and after the iOS 5 upgrade. Most of the post iOS 5 photos are via the lock screen camera. Recently I took a photo via the lock screen and the camera app crashed to the lock screen. Since then even when I unlock the phone and take a picture the camera app crashes to the home screen.


    Something that is odd. When I look at the camera roll via the Photos app I see photos from several weeks ago up to a yesterday (but not the ones I took today that messed up everything -- although I deleted a few of todays photos since they were all black and I thought deleting them might fix things). When I look at the camera roll via the Camera app I see photos starting from the same place as the Photos app but ending at a week or so ago. That is, the Photos app shows a weeks more photos that the Camera app. Perhaps the Camera apps view of the photo list has gotten corrupted?

  • garyfromwetaskiwin Calculating status...
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    Oct 31, 2011 10:28 AM (in response to victorcam)

    Same issue here.  Iphone 4S, IOS5, HDR off, Photo sharing to icloud also off.  Started for me after taking several pictures quickly in a sequence.  Went to view the photo's and all were blurry.  Then the more I played around in the library the worse things got.  Pictures started haveing the wrong preview (thumbnail) then some would turn into a white image placeholder, some would go black.  When I would attach a picture to an email the image would become crystal clear.  When I would click on an image to edit, it would go clear and then say SAVING PHOTO before I made any alterations.  I backed up and restored my phone to factory and then reloaded from backup and all seems to be good for me now.

  • copytobbe Calculating status...
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    Oct 31, 2011 10:55 AM (in response to victorcam)

    Your solution lies in this thread my friends:



    Maybe a moderator could fix this thread to the top until Apple solves the issue?



  • jmsgates Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 1, 2011 10:26 AM (in response to copytobbe)

    copytobbe is correct.  Did what he suggested and it worked perfectly.  Thank You!!


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