just downloaded 10.5. It gives me a blank screen for the itunes store. No error message. Internet connection fine. Have checked firewall. Any ideas?

I have just downloaded 10.5. it gives me a blank screen for the itunes store. No error message. Internet connection fine and I have checked my firewall settings. Any ideas? Or is the store blocked because of ios 5 release today?

Windows 7

Posted on Oct 12, 2011 3:19 AM

Reply
87 replies
Sort By: 

Oct 31, 2011 1:11 PM in response to mike185

Mike,


here's a link to the DSL manager software i'm using: http://db.tt/9B2ATKiJ


It doesn't do much than to log the transfer volume, and display an icon in the tray.


On a clean (Apple-free) Win 7 system, install that, reboot, check it does display the upload and download transfers in the icon, and then install iTunes 10.4.x or/and 10.5 and see if the store can be accessed.

I place almost any bet it doesn't.


Then, after the netsh winsock reset and a reboot, the store will display, but the DSL manager will be functionless, it's LSPs having been kicked out of the chain.


That's now neither Firewall, AntiVirus, SpyWare/Malware protection or any other software of that kind - it's a simple I/O monitor. It MUST pass on ANY traffic, it CAN'T block anything - it just needs to monitor and log the throughput.


I think that should make clear the problem is in the way iTunes (and it's peripheric Apple components) are not hooking themselves in properly.


P.


P.S.

Here's my batch/command file and a .reg file for the Apple Software cleanup task (saves a lot of time):

http://db.tt/fX6S6pll

Reply

Nov 6, 2011 1:32 PM in response to mike185

The Time Zone Setting on my systems was correct, besides access to the iTunes store should work even if the system time would be two months back, and I don't see how this would be an excuse for the incorrect use of the LSP chain.

Reply

Nov 6, 2011 3:05 PM in response to pheb62

Its funny to me how many of you believe you know what you

are talking about...trust me your statements tell me you do not.


If your so smart then explain what DOES affect the iTunes

store or if you are someone who refuses to do anything outlined

then enjoy not accessing the store genius.

Reply

Nov 6, 2011 3:30 PM in response to mike185

Reread the thread, download and install the DSL manager from the link so you get some third party LSPs installed - on a "clean" Windows 7 system. Then install iTunes 10.5. See if the iTunes store works. If not, prove which change in the time zone setting has any effect in making the iTunes store work. If you have no success, then reset the LSPs with netsh winsock ... and see if it works again. Then explain why the DSL manager is no longer working now - or prove that it does.


Smartypants. Duh.

Reply

Nov 7, 2011 3:17 AM in response to pheb62

Again your situation has been effected by ISP

bloat ware and as far as me doing those things... **** no. My computer

and network connection kick *** unlike

your pathetic DSL. Really this is your own fault. Not

a problem with iTunes at all.

Reply

Nov 7, 2011 4:33 AM in response to mike185

iTunes is the ONLY thing out of dozens that doesn't work properly when ANY third party LSPs are installed.

All other software using the network is working fine.


Removing third party LSPs to get iTunes back to work can't be an acceptable solution.


I'm sorry, but you have no clue.

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

just downloaded 10.5. It gives me a blank screen for the itunes store. No error message. Internet connection fine. Have checked firewall. Any ideas?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.