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Dashboard Movies Widget suddenly not working

21032 Views 91 Replies Latest reply: Dec 12, 2013 12:40 PM by GoddyJ RSS
  • Fudelinuyasha Calculating status...
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    Nov 3, 2011 5:16 PM (in response to linda2009)

    Can youy show me you program of the movie item?

  • DJMic Calculating status...
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    Nov 3, 2011 5:23 PM (in response to Fudelinuyasha)

    Who are you talking to? Don't understand what you want to see?

  • Fudelinuyasha Level 1 Level 1 (15 points)
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    Nov 3, 2011 6:14 PM (in response to DJMic)

    I was trying to do what cnet said but it did not work. I am trying to fix the dashbord movie widget. most of the people it to work but I have not been able to. I am asking to show what they did to fix it.

  • Gabriel_305 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 5, 2011 7:04 PM (in response to S. G.)

    It appears that Apple has fixed the issue with the Movie widget. I just tried using it a few minutes ago and it worked. I'm not sure when they fixed it, but it's working now.

  • DJMic Level 1 Level 1 (0 points)
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    Nov 5, 2011 7:33 PM (in response to Gabriel_305)

    Confirmed mine for Canada is now working again too

  • JML54 Level 1 Level 1 (0 points)
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    Sep 10, 2012 6:04 AM (in response to S. G.)

    It's broken again.  Movie dates and times are there, but no trailers.  No trailer buttons, either.  Changing to the Fandango server puts the buttons back, but there's no trailer, either.  [sigh]

  • linda2009 Level 1 Level 1 (35 points)
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    Sep 10, 2012 6:47 AM (in response to JML54)

    Yes.  I'm having this same problem.  Has been this way at least four days.

     

    I posted a question about it: https://discussions.apple.com/message/19495852#19495852

     

    No responses yet.  Maybe you could post over there, too.  Maybe more forum posters will see it and someone might know something?

  • DonnaR Level 1 Level 1 (5 points)
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    Apr 3, 2013 5:43 AM (in response to S. G.)

    I'm having a similar problem: after upgrading to 10.8 Mountain Lion, my Movies widget is just a black, empty rectangle. It doesn't even show "No data available" -- just nothing. (Same thing for all users of the Mac, and I've tried restarting, as well as removing the widget then putting it back.)

     

    Are other people still having this problem? Has anyone solved it or had it go away on its own? Are there any other Mac Movies widgets (Apple or third-party) that I could use? Any ideas?

     

    Thank you.

  • TedDetjen Level 1 Level 1 (5 points)
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    Apr 4, 2013 6:08 AM (in response to DonnaR)

    Yes, I am experiencing the same problem.  I am using Lion 10.7.5.  I called Apple and they couldn't help and sent me to Fandango (1866-857-5191).  A pleasant Fandango rep spent about an hour on the phone, but could not help.  I called Apple back and they are not going to charge me for the incident.  This rep was in Oregon and had the same black rectangle when he loaded the Movies widget.  I called Fandango back and another pleasant rep said she would escalate the problem.  The strange thing is that my daughter who lives 70 miles south of me can get the Widget to work.  It seems to be a problem where you are an quite possibly the operating system you are using.  I am using Lion and you are using Mountain Lion and we are both experiencing the problem.  I was ready to reload the operating system until I heard the Apple rep in Oregon was getting the same black rectangle.  I, too, tried reintalling the Widget by dragging it out of the system library folder an clicking and trying to reinstall, but again no information.

     

    Let's hope they get it fixed soon.

  • linda2009 Level 1 Level 1 (35 points)
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    Apr 4, 2013 7:17 AM (in response to S. G.)

    hello all.

     

    I can echo S.G.  For the past 6 months or so I've only had one or two posters cycling - Argo & Jack the Giant Slayer.  And, I could get to the movie listings.  It was this way yesterday.

     

    This morning, I only have a black box with no previews at all and cannot get to the list or the little icon that changes the settings.

     

    I am running SL 10.6.8.

     

    Guess Apple has given up on the movie widget.  When working, it is a very helpful little widget.

     

    Now I might as remove it from my line up. 

  • linda2009 Level 1 Level 1 (35 points)
    Currently Being Moderated
    Apr 4, 2013 7:50 AM (in response to linda2009)

    Strangely, my Macbook is working - only showing Jack the Giant Slayer with access to movie listings and settings.

     

    So, that shows that it is not related to where you are, because both my Macs are located in the exact same place.

     

    I copied the preference, parser, and movie widget itself from my Macbook to my Mac... no luck.

     

    Don't know what's going on, but it is pretty frustrating!! 

     

     

    oops! I take that back.  I rebooted (left that step out at first) and now the widget is working again, but only shows Jack the giant slayer preview, but can access the movie list/settings.

     

    Message was edited by: linda2009

  • TedDetjen Level 1 Level 1 (5 points)
    Currently Being Moderated
    Apr 4, 2013 8:07 AM (in response to linda2009)

    Hello Linda,

     

    I called my authorized Apple Repair Center in New Paltz, NY and all they get is the black box when trying to access the Movies widget on two different computers.

     

    I dragged the Movies widget from my Computer's library, deleted it from the library and and clicked on the Movies widget on the desktop.  It installed it in my home library.  I removed it from there and placed it back in the computer's library.  I got a message that said I needed to authenticate it.  I clicked on authenticate and it asked for my password.  I entered the password and the Movies widget appeared back in my computer library.  It still does not work.

     

    It is a useful widget and I guess it is ultimately Fandango's responsibility to fix it.

  • DonnaR Level 1 Level 1 (5 points)
    Currently Being Moderated
    Apr 4, 2013 8:29 AM (in response to TedDetjen)

    Thanks, Ted, for contacting Apple and Fandango and getting to the bottom of this!

    Since even Apple is getting just a black box, there's clearly something wrong with the Movies widget itself -- it's not something with my computer, so I'm not going to try to troubleshoot it any further.

     

    Just a recommendation for a workaround: the http://www.rottentomatoes.com/movie_times/ website is excellent and shows much more info than the Movies widget, all at a glance (you don't have to click on each movie to see the times). It also includes stuff that the widget doesn't, like the length of each movie, trailers, and critics' ratings. Fandango also has a website: http://www.fandango.com/movietimes .

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