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I can't get Custom Installer to create accounts on Lion.  I'm using ARD 3.5.1

1680 Views 15 Replies Latest reply: Jun 11, 2012 10:44 AM by PaullyStew RSS
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dfwmicro Calculating status...
Currently Being Moderated
Nov 4, 2011 8:53 AM

I can't get the Custom Client Installer I created to create local accounts ion Lion.  I'm using ARD 3.5.1 on the adminisration console.  Client is running OS X 10.7.2 Lion.  Any ideas?

MacBook, Mac OS X (10.7.2)
  • TeenTitan Level 4 Level 4 (2,410 points)

    what is the script your using in your custom installer?

  • TeenTitan Level 4 Level 4 (2,410 points)

    have you tried running the installer manually on a client computer? If so, when you did so, did the installer work? if  no, did look at the installer log to see what error messages popped up?  (there a log option in the installer, under the window menu)

  • Dan Burgess Calculating status...

    I've got the same problem.


    It seems to be caused by the makeuser binary tool used by the installer not working on 10.7.


    If you look at the installer log in the all messages section you can see lines like:

    ERROR: Unable to determine OS version: 10.7.2.

    usage: which [-as] program ...

    ERROR: "" not found.

    ERROR: --longname not provided.

    ERROR: Flag --shortname not provided.


    Looks like we'll have to wait for Apple to fix that.

  • varjak paw Level 10 Level 10 (167,190 points)

    Is Apple aware of the problem?


    We're all just fellow users here, so unless someone has contacted Apple tech support on the issue and been told that Apple is aware of the issue, we don't know.


    I assume someone at Apple montors these forums???


    That would be an incorrect, or at least risky, assumption. The Communities Hosts try to scan for problem trends, but with thousands of posts to have to sift through, they usually can spot only a fraction. So no, Apple is not listening, at least not here in these forums in any way you can depend. The best way to comment to Apple is via their feedback pages:



    or by their bug reporter if you have an Apple developer account.


    ARD is clearly very low in Apple's priority list, so it's probably not a tool on which to depend for enterprise-quality management.



    iMac, Mac OS X (10.7), Core i7 Radeon 4850 8GB
  • Dan Burgess Level 1 Level 1 (55 points)

    I've done a bit more digging, and the error is caused by there not being a case for 10.7 in the makeuser file. I have reported it to Apple on the feedback page, but in the meantime I managed to fix it for myself.


    It's a little tricky to correct this because the package is a flat package so you can't right-click and choose show package contents to edit it, you have to use pkgutil to expand the package, edit the makeuser file and then flatten it again.


    Copy the Custom Remote Desktop Installer.pkg to your Desktop.

    Use pkgutil to expand the package, open Terminal and enter:

    pkgutil --expand ~/Desktop/Custom\ Remote\ Desktop\ Installer.pkg ~/Desktop/Custom\ Remote\ Desktop\ Installer


    Open the Custom Remote Desktop Installer folder that has been created on the Desktop, and right-click on RemoteDesktopClient.pkg and choose Show Package Contents.  Then open Scripts and then Tools. Then open makeuser with a text editor.


    Find the section in makeuser where the cases for the different OS versions are set. Add a condition for 10.7, the section in question should look something like this after you have changed it:















    Save makeuser (making sure that the name and permissions are preserved).


    Now flatten the package:

    pkgutil --flatten ~/Desktop/Custom\ Remote\ Desktop\ Installer ~/Desktop/Custom\ Remote\ Desktop\ Installer\ 2.pkg


    You will have a new package on your Desktop, Custom Remote Desktop Installer 2.pkg which you can test on your client Macs.


    This worked for me, as always, YMMV. Good luck.

  • Dan Burgess Level 1 Level 1 (55 points)

    pkgutil seems to be already installed on Lion in /usr/sbin. Open a Terminal and type pkgutil and you should see the help options for that tool.

  • Dan Burgess Level 1 Level 1 (55 points)

    From what I recall, the account created does not have local administrator rights when examined in the accounts preference pane even if you specify it to have all privileges when created with the custom installer creator.


    You can perform administrator level actions through ARD when authorised as that user though, such as running UNIX commands as root.


    You could script the user to be a local admin using something like:

    dscl . -append /Groups/admin GroupMembership username



    Glad I could help you to get your installer working on Lion. If you think I have answered your question please set it as the answer so I can get some points. Thanks.

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