Currently Being ModeratedOct 21, 2011 6:18 AM (in response to dianafromherndon)
Did you manage to resolve the problem with your backup file password?
I am having the same problem and cannot access anything.
Can you help please??
Currently Being ModeratedOct 31, 2011 12:44 PM (in response to dianafromherndon)
Warning: If you encrypt an iPhone backup in iTunes and then forget your password, you will not be able to restore from backup and your data will be unrecoverable. If you forget the password, you can continue to back up and use the device, however you will not be able to restore the encrypted backup to any device without the password. You do not need to enter the password for your backup each time you back up or sync.
If you cannot remember the password and want to start again, you must perform a full software restore and when iTunes prompts you to select the backup from which to restore, choose set up as a new device.
Currently Being ModeratedNov 6, 2011 3:42 AM (in response to edclange)
I never set my phone to have an encrypted back-up, but this morning it became encrypted when I synced my phone and the software updated. I have no way to get into the back-up file. Is there anything else I can do other than set it up as brand new?
Currently Being ModeratedNov 6, 2011 10:20 AM (in response to Gog8rs)
My girl friend is having THE EXACT SAME PROBLEM right now. SHE NEVER SET THE ENCRYPTION and she just tried to up date to the new iOS and now all of a sudden she is being asked for a back file password to restore her phone. She is not a happy camper right now...
Currently Being ModeratedNov 6, 2011 1:20 PM (in response to TonyKAtlanta)
That was my issue, now I reconnected it and all of a sudden it decided it wants to restore my phone. We shall see if it worked or not... I think it's a glitch with the updated software
Currently Being ModeratedNov 6, 2011 1:27 PM (in response to Gog8rs)
The backup will be encrypted if you choose to encrypt it, or if you install a corporate MS Exchange account on it and the IT administrator requires that the contents of the phone be encrypted. It either case the first time you sync after setting encryption or installing the Exchange email account you will be prompted for a password. So think about what you would have entered if you saw a password prompt.
Currently Being ModeratedNov 8, 2011 6:51 AM (in response to dianafromherndon)
This is what i did and it worked okay...i upgraded my OS from 4.x to 5.0 and lost all of my back-up as it kept asking for a password that i never set.
Solution: Clicked on "iTunes Store". Click on "Sign In" on the top right...used by old iTunes store user/pass to login and then disconnected / reconnected iPhone cable and the backup started working fine. It didn't ask for password. I realized that the iPhone needs an assurance that this computer is authorized with this iPhone. When i did login using my iTunes account (not apple iClound account)...it worked. Let me know if it did for you as well.
Currently Being ModeratedNov 20, 2011 4:59 AM (in response to dianafromherndon)
Ok- have upgraded a 3GS iPhone and iPhone 4 from old OS to OS5 wirhout incident. Updating my child's iPod 2 (8gb) I came across the same issue described here- password-limited backup file to restore iPod. No passwords commonly used in our Apple devices allowed access. On an associated forum someone mentioned that the use of the password to enter default email programme on iPod worked- tried that (needed child's help with password of course) and it worked! Like other users here, never knowingly set up any encryption on iTunes etc. and seems to be very product/OS-dependent. I suspect from reading the Apple Support responses that experts at Apple think we users are stupidly not realising that we have encrypted backup files or that we cannot remember passwords for devices. That is not so- I think the problem relates to an OS-determined default encryption setting that would be OK except for the fact that the password is not the one used to open up the device in the first instance. So, a software validation error in the system is probably unrecognised/accepted by Apple who figure it's too much trouble to correct (most un-Apple like!).
Anyway- happy upgrading!
Currently Being ModeratedNov 20, 2011 11:54 AM (in response to edclange)
Yes but I was never asked for a password when i backed up and the password I use, which is the same as my apple ID does not work.
Something in the upgrade process encrypts the backup with out asking the use to confirm the password. As I synced just before I upgraded I am certian that I did not need to enter a password!!!!!!
Judging by the numbers of people this has happened to (google the phrase iphone backup password) and I thing you have to recognise this is not a forgetfullness issue.
Any actually advice that might help or has Apple's halo just become tarnished.
Currently Being ModeratedNov 20, 2011 11:57 AM (in response to custardx)
I agree with your assessment and it is very frustrating to be labelled with the "you forgot you password idiot" label. When I'll bet, let's start with a couple of grand so I can buy a new macbook.
Currently Being ModeratedNov 20, 2011 12:14 PM (in response to rufromwestlydford)
You WERE asked for a password at some point, but you probably don't remember or didn't realize what it was for. The ONLY times a backup will be encrypted is if you check the "Encrypt iPhone Backup" box or if you have a corporate-provisioned Exchange email account on your phone. Your IT department can then require that backups be encrypted. If they do you will be prompted for a password the first time you back up after installing the Exchange account, but not again.