1 2 3 Previous Next 33 Replies Latest reply: Apr 15, 2013 2:12 PM by richiegarcia Go to original post
  • 15. Re: iPhone 4 - Broken glass
    Chris in UK Level 1 Level 1 (10 points)
    I know my mate broke his glass on his iphone 3GS and he took it to a shop got it replaced for £35...sounded really good to me....
  • 16. Re: iPhone 4 - Broken glass
    fastibook Level 1 Level 1 (5 points)
    The iPhone 3G and 3Gs have a different construction than the iPhone 4. With the iPhone 4, the front glass is actually at the "bottom" of the phone, with the back glass being the "top". Replacing the home button for example requires taking all most the entire phone apart. The way the iP4 is constructed allows it to be very slim and sturdy, but it does not lend itself to easy repairs. The glass, if dropped on the corner onto tile or concrete or other unforgiving surfaces, will likely sustain some kind of damage. The front and back glass are also different. The front glass has the LED backlit LCD display and the digitizer... Basically it's glass glued to glass with a thin film backing. On the back however, it's just the glass and a thin film, with the plastic edge frame, which supports the mounting screw bracket (the 2 you see at the bottom screw into the bracket through the steel frame). If you do not choose to purchase a new one, i suggest getting the repair kit from iFixit or another legitimate source. If your phone does not have the philips head screws on the bottom by the dock connector, i suggest also purchasing the screw swap kit, as it will make this and any future repairs a lot simpler.

    Just a reminder, if you do this repair yourself (or someone not apple does it for you) you void the warrantee and any damage caused by attempted repair will NOT be covered. The iPhone 4 is not considered to be a user serviceable product.

    Good luck!

  • 17. Re: iPhone 4 - Broken glass
    almond_eyed Level 1 Level 1 (0 points)

    Un believably weak glass, i wonder about poor heliocopters then if  they fall from 40 cm they would crash

  • 18. Re: iPhone 4 - Broken glass
    EBSkater Level 2 Level 2 (490 points)

    You obviously don't understand. Please don't post.

  • 19. Re: iPhone 4 - Broken glass
    almond_eyed Level 1 Level 1 (0 points)

    You are  obviously rude, who convinced you that you can ask people to post or not to post, self confidence is nice but to a certain level

  • 20. Re: iPhone 4 - Broken glass
    juliefromtomball Level 1 Level 1 (0 points)

    Dropped my phone over the weekend.  Shattered the front glass!  Read this post and did research on replacing, repairing, etc...  BEST ANSWER.....  I went to Apple store and they completely replaced my phone...with a new one!  The BEST part...FOR FREE !!!! I paid nothing, zip, nadda!  :-D.   I had no insurance either!   They said they would only do this once.  If it happens again before the warranty expires (one year), I'll have to pay, $199 to get it repaired. 

    ~one happy camper !   Hope this helps.

  • 21. Re: iPhone 4 - Broken glass
    lscmaro Level 1 Level 1 (0 points)

    SUPER happy you posted this.. threw my phone on the granite counter with my keys and the back glass shattered. I hope they replace mine for free 2!

  • 22. Re: iPhone 4 - Broken glass
    TAG145 Level 1 Level 1 (0 points)

    I just went in yesterday and they rePlaced my Phone too--for free!  I was heartbroken when my screen smashed falling 2 ft on laminate in a hard case and was resigned to paying $199 but thrilled they did not charge me.  This is awesome customer service.  Now I've ordered a Griffin survivor case so it doesn't happen again. The glass obviously isn't as durable as once thought.

  • 23. Re: iPhone 4 - Broken glass
    xdragon124 Level 1 Level 1 (0 points)

    My son dropped the Iphone 4 to the floor. The glass was broken. At first, he was really worried about it. Since the warrenty doesn't cover the replacement of broken glass, the replacement cost is Cdn$229 + tax.  I set up an appointmet with Apple store. I shown it to the Apple store technical support and asked for help. The Technical support lady was nice and asked me to wait. When she came back, she gave me a new phone to replace my old one (only have about 60 day will expire the warrenty). She told me that my warrenty is not covered the glass replacement. But she gave me a one time exceptional accidental replacement and free of charge. It only took few minutes to switch the phone.


    Thanks God for the Blessing. Also, thanks for the very good Technical Support from Apple Store.


    My son is so happy. Life is beautiful.

  • 24. Re: iPhone 4 - Broken glass
    Jen056 Level 1 Level 1 (0 points)

    Help! I had my iPhone 4S for just under 12 hours when I accidently dropped it and the front glass shattered.  I called Apple support - they said too bad. I went to the store - they said too bad.  Why wasn't I offered first replacement for free? What did you guys do to get that? I'm very frustrated and upset at Apple right now.

  • 25. Re: iPhone 4 - Broken glass
    TAG145 Level 1 Level 1 (0 points)

    Did they offer to replace it for $199?  I think this is the standard for replacing the glass.  I'm not sure but I think some of us have just gotten lucky and they replaced it for no charge.  I was fully prepared to pay the $199 because there is nothing else to do.  I actually had a long wait for service--20-30 minutes after my appointment, so they said they gave it to me because I patiently waited.  Sorry this happened to you:(.

  • 26. Re: iPhone 4 - Broken glass
    apple.gaurav Level 1 Level 1 (0 points)

    I also by accident broke my front glass for my new iPhone 4S but Apple store asked me to pay $199 for the replacement. Its really fragile. Anyone is able to replace their iPhone 4S? I think they only used to do it for the old one, but since they have limited supply of 4S they are not doing it for them.

  • 27. Re: iPhone 4 - Broken glass
    Smithwiz Level 1 Level 1 (0 points)



    I did mine repaired and still under warranty, check this website out, they do some great job, www.fxtronics.com


    They have some competent engineers in there and they can post it to you anywhere in the world.

  • 28. Re: iPhone 4 - Broken glass
    pjdm Level 1 Level 1 (0 points)

    Don't give up on the Genius Bar.  After reading the posts here, my wife's iphone4 had dropped and had a hairline crack in the front glass.   I made an appt with the Genius in Orlando's Florida Mall this afternoon to give it a try.   She went in, they looked, they immediately gave her a new phone and activated everything in 20 minutes.  I was about 6m into that warranty.  They did say if it had "shattered" a cost to repair would be applied.  Cracks were immediately handled.  Thanks to all here for pointing me that way otherwise I would not have spent the afternoon taking a chance on this replacement.

  • 29. Re: iPhone 4 - Broken glass
    aula Level 1 Level 1 (0 points)

    I'm glad you posted, pjdm: my new iPhone 4S came in a few days ago, and already has a small crack in the corner from a small drop, my case (of course) should arrive in the mail tomorrow. I live near Orlando, I'm certainly hoping they can help me with this, I'd be very pleased.


    It's a little alarming how often the iPhone's screen shatters compared to other phones.