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iOS5 update: Error occurred while backing up -5000

16042 Views 14 Replies Latest reply: Dec 6, 2012 7:52 AM by rdkushner RSS
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Oct 19, 2011 8:57 AM

iPhone 4, attempted update v 4.3.5 to v 5

Windows 7 pro

 

Get the error "An error occurred while backing up this iPhone (-5000). Would you like to continue to update this iPhone? Continuing will result in the loss of all contents on this iPhone." Continue Cancel.

 

I hit cancel.

 

Did iTunes > Edit > Preferences > devices > deleted previous backup (as was suggested in a post) - no change

did computer reboot, - no change

restart iPhone - no change

 

Suggestions?

iPhone 4, iOS 4.3.3

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