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Macbook DVD burn problem

1362 Views 11 Replies Latest reply: Nov 14, 2011 5:58 AM by Mr. Seek Help RSS
happyhamster Calculating status...
Currently Being Moderated
Jul 12, 2011 10:39 AM

I've a Macbook Pro running Snow Leopard. I just now tried to burn a DVD following the instructions in Mac Help, and it whirred away fine for a few minutes then I got the following error message:

 

dvd_error.jpg

 

After this message the drive whined and whirred for a couple of minutes more, then self-ejected. The disk had been written to, but turned out to be unreadable so was thrown into the bin. The DVD+RW was straight out of a sealed packet and other discs from that packet worked fine on PCs.

 

Can anyone advise as to what might be the cause of this error? I don't want to keep wasting discs, if only for environmental reasons. The Macbook itself is some 3 years old but I don't use the CD drive much and when I have done, for reading, it's functioned fine. Is this more likely to be a hardware or an OS error?

 

This is not the first time, if it is the OS at fault, that I've had trouble burning discs from Mac software, but I can't go into details as otherwise my post will again be deleted for not being "constructive". I'm getting to the stage where to back up my Macbook I'll have to copy to a USB stick (which is pretty slow given USB data rates) then burn a disc on a Windoze PC.

 

TIA from the hamster

MacBook Pro, Mac OS X (10.6.8)
  • jeffmr Level 1 Level 1 (35 points)
    Currently Being Moderated
    Jul 12, 2011 1:41 PM (in response to happyhamster)

    OK Dude, first you need to change your name.  But about your problem.  Try a disc cleaner and clean it a couple times.

  • jeffmr Level 1 Level 1 (35 points)
    Currently Being Moderated
    Jul 13, 2011 2:34 AM (in response to happyhamster)

    I know I hadn't used my drive much but had the same problem with dust.  For disc cleaners, they sell them at walgreens for like $10 or you can take a credit card and wrap an eyeglass cleaner or iphone screen cleaner sheet around it and insert it into your drive.  There are some diagnostic utilities.  There used to be one that would let you test the hardware on your mac.  I think it is on the install disc that came with your computer.  You will hold down the d key to start it.  I can't see your error message.  I don't know if apple removed it or what, so I can't really comment on the error.  The fact that it is writing something is a good sign.  Another thing you can do is open System Information and select your drive.  If you match the specs of your drive to what is listed, that is good.  You can also insert a dvd and see what it says about that.  You can also check the firmware and see if there are any updates for it.  Beyond that, I guess I'd just be fumbling around . . .

  • jeffmr Level 1 Level 1 (35 points)
    Currently Being Moderated
    Jul 13, 2011 2:43 AM (in response to happyhamster)

    Regular dvd drive cleaners are what I use and I think they sell them at walmart or any electronics store.  They won't get stuck in a slot loading dvd drive.

  • jeffmr Level 1 Level 1 (35 points)
    Currently Being Moderated
    Jul 13, 2011 2:56 AM (in response to happyhamster)

    Np.  That's not the best error because it suggests that there is an error communicating with a drive not a buffer underrun.  I don't know if what I've told you will tell you anything.  I have the same problem as have many others and I don't think anyone has found a solution.  You could try burning at a slower speed.  I know on mine I can burn at the slowest speed dvds but no dual layer dvds at any speed.  And I'm not the kind of person that tells someone to go google something.  The purpose of forums and chat rooms is to get help.  If people don't want to help, then they don't have to.  I think its pretty dumb telling someone to google something when they are in a forum or chat room because the purpose is to talk to somebody.

  • jeffmr Level 1 Level 1 (35 points)
    Currently Being Moderated
    Jul 13, 2011 2:58 AM (in response to happyhamster)

    Another thing is, its not always cheapest but you can put pretty much anything on a flash stick including bootable copies of oses so if you want to do that you always can.

  • jeffmr Level 1 Level 1 (35 points)
    Currently Being Moderated
    Jul 13, 2011 3:55 AM (in response to happyhamster)

    I know, its ridiculous.  Its just people that have no real power in the real world getting off thinking they have some somewhere else.  Its just an illiusion and its immature.  For usb, its your choice.  I agree that they are slow, although they have gotten faster.  I think they can be as fast as 20 to 30 mb/s which is the speed of a 5400 rpm laptop drive.  SD cards can be even faster.  As far as reliability, I think they are reliable enough.  Look at magnetic media.  Floppy disk information can last a long time and I don't think usb media would be less reliable.  For newness, I'm not one to really like usb a lot but they've come out with a 3.0 standard so I'm guessing it will be around for a while.  Everything changes eventually but usb is newer and more prevalant than discs are.  Apple even sells or gives ? usb recovery sticks to people with macbook airs I think.  Anyway, I'm not trying to tell you what media to use just what I know about them.  There's a lot of scare that's put out about a lot of things but most of it isn't true and its perpetuated by the people you are talking about.  If you look at a computer and things and how long they last, its a lot longer than most things you use.

  • Mr. Seek Help Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 14, 2011 5:58 AM (in response to happyhamster)

    My identical problem started when I installed the new Snow Leopord operating system (so I think that is probably the root of my problem ??).  With the old operating system I experienced   no problems burning DVS-R. I am going to call Mac's help line to see if they can offer solutions. I find it outrageous that Mac has not solved this, since it must affect tens of thousands of users (for such a basic function). This problem only occurs on my MacBook. My IMac is fine. Please let me know if you find the solution. Don in California (by the way, I like your user name...and yes there is no place in these chatrooms for mean spiritness).

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