Thanks, Dude, but I think I'll keep my name if it's all the same to you. It goes with my happy-go-lucky fun-loving nature. I thought that Apple was all about such idiosyncrasy.
Maybe it's a dirty drive, but I doubt it as I hardly ever use the optical drive for reading or writing. Neither do I have a disc cleaner and don't fancy paying proprietary prices to get hold of one from an Apple store. Does anyone know what the root cause of this error is? I'd like to get some diagnostics before I fumble around randomly for a solution. Is there a diagnostic prog around which will analyse drive performance? I know there's the Disk Utility but that's relatively basic.
In the meantime I'll copy to USB and burn the data on my Linux PC, which may be 8 years old but still works a treat.
Currently Being ModeratedJul 13, 2011 2:34 AM (in response to happyhamster)
I know I hadn't used my drive much but had the same problem with dust. For disc cleaners, they sell them at walgreens for like $10 or you can take a credit card and wrap an eyeglass cleaner or iphone screen cleaner sheet around it and insert it into your drive. There are some diagnostic utilities. There used to be one that would let you test the hardware on your mac. I think it is on the install disc that came with your computer. You will hold down the d key to start it. I can't see your error message. I don't know if apple removed it or what, so I can't really comment on the error. The fact that it is writing something is a good sign. Another thing you can do is open System Information and select your drive. If you match the specs of your drive to what is listed, that is good. You can also insert a dvd and see what it says about that. You can also check the firmware and see if there are any updates for it. Beyond that, I guess I'd just be fumbling around . . .
Currently Being ModeratedJul 13, 2011 2:40 AM (in response to happyhamster)
Thanks, that's a bit more helpful. I'll check the install disc and Sysinfo, and maybe the firmware. There are no Walgreens this side of the Pond so I'll have a look around on online PC kit suppliers. I can't use standard disc drive cleaners, as I would for my DVD player or PC DVD drive, because the Macbook drive is too thin to take them and I don't want to risk it becoming stuck.
Sorry, I've just noticed that you wrote:
"I can't see your error message. I don't know if apple removed it or what, so I can't really comment on the error."
I included a shot of the error message in the original post as a bitmap, which is still there as far as I can see. In text form, the error message read:
"The disc can't be burned because because [sic] communication between the computer and the disc drive failed (error 0x80020022)"
Which is better than many error messages, but doesn't indicate what might cause the communications breakdown. Plainly the data flow to the drive was interrupted or slowed too much for the drive. I'll look at the disc diagnostics as you suggest.
Googling the error message came up with quite a few results, and it looks like this is a common problem but with no clear solution:
And yes, I suppose I should have Googled before posting, but I'd still not have found an answer. I'll try a DVD R rather than an RW and see if that makes a difference - I know that RW disks can be iffy for some hardware and OSs.
Currently Being ModeratedJul 13, 2011 2:56 AM (in response to happyhamster)
Np. That's not the best error because it suggests that there is an error communicating with a drive not a buffer underrun. I don't know if what I've told you will tell you anything. I have the same problem as have many others and I don't think anyone has found a solution. You could try burning at a slower speed. I know on mine I can burn at the slowest speed dvds but no dual layer dvds at any speed. And I'm not the kind of person that tells someone to go google something. The purpose of forums and chat rooms is to get help. If people don't want to help, then they don't have to. I think its pretty dumb telling someone to google something when they are in a forum or chat room because the purpose is to talk to somebody.
USB sticks are sort of ok for short to medium-term backups, but I'd not rely on them for long-term storage, not least because the memory is semi-volatile and USB as a standard may not be in existence in the long term. I've been 'in the game' for 20 years and can remember when everything was serial and parallel ports, which are now near obsolete such that my old printer, which uses a parallel port, can't be used with modern machines. USB is a relative newcomer to the standards stable and may not last.
Another disadvantage of USB is that data transfer is far slower than CD/DVD drives, so it can take an hour or more to copy a few gigs with 000s of files to a stick. I'm a big fan of sticks, don't get me wrong, I just don't reckon them as a backup solution.
I'm glad you're not a RTFM kind of person, but on many tech fora I've been on, if you've not RTFM, RTFFAQ, searched fora archives, and Googled for a solution, you get short shrift from many.
Currently Being ModeratedJul 13, 2011 3:55 AM (in response to happyhamster)
I know, its ridiculous. Its just people that have no real power in the real world getting off thinking they have some somewhere else. Its just an illiusion and its immature. For usb, its your choice. I agree that they are slow, although they have gotten faster. I think they can be as fast as 20 to 30 mb/s which is the speed of a 5400 rpm laptop drive. SD cards can be even faster. As far as reliability, I think they are reliable enough. Look at magnetic media. Floppy disk information can last a long time and I don't think usb media would be less reliable. For newness, I'm not one to really like usb a lot but they've come out with a 3.0 standard so I'm guessing it will be around for a while. Everything changes eventually but usb is newer and more prevalant than discs are. Apple even sells or gives ? usb recovery sticks to people with macbook airs I think. Anyway, I'm not trying to tell you what media to use just what I know about them. There's a lot of scare that's put out about a lot of things but most of it isn't true and its perpetuated by the people you are talking about. If you look at a computer and things and how long they last, its a lot longer than most things you use.
Currently Being ModeratedNov 14, 2011 5:58 AM (in response to happyhamster)
My identical problem started when I installed the new Snow Leopord operating system (so I think that is probably the root of my problem ??). With the old operating system I experienced no problems burning DVS-R. I am going to call Mac's help line to see if they can offer solutions. I find it outrageous that Mac has not solved this, since it must affect tens of thousands of users (for such a basic function). This problem only occurs on my MacBook. My IMac is fine. Please let me know if you find the solution. Don in California (by the way, I like your user name...and yes there is no place in these chatrooms for mean spiritness).