12 Replies Latest reply: Mar 23, 2012 1:47 PM by raleigh
raleigh Level 1 Level 1 (0 points)

I installed the 10.5 version of Itunes and it will not burn blank cds.

 

System: MIcrosoft Windows XP 2002.  32bit.  Service Pack 3.

 

Solutions Tried:

 

--Clean re-install of Itunes

--Downloaded GEAR drivers

--Deleted and re-added upperfilters to registry (with correct GEAR string)

--Tested CD burner (NERO works)

--Reinstalled CD drivers

 

I am unable to solve the problem.  Any suggestions would be much appreciated.

 

BF


Windows XP Pro
  • 1. Re: Itunes 10.5 for windows will not burn cds. Can you help?
    polydorus Level 6 Level 6 (11,950 points)

    Have you run the CD/DVD drive tests?

     

    iTunes Help>>Run Diganotics>>CD/DVD Drive tests.

     

    If you post the result, someone may spot something helpful.

  • 2. Re: Itunes 10.5 for windows will not burn cds. Can you help?
    raleigh Level 1 Level 1 (0 points)


    Thank you for the reply.  I should have included the ITunes diagnostic information.  I can't seem to copy the information from my clipboard into this reply.  [When I click 'insert' I get the message that the image 'isn't allowed'. ]

     

    But the relevant part, I think, is the error code, 4450. 

     

    The diagnostic also notes that there are no drivers in the lower filters, but the recommended advice is to delete them anyway, so I don't think that's the problem.

     

    One more item of information.  I've scoured numerous forums, including this one, for advice on this problem.  The problem is mentioned several times, but so far no one has come up with a solution--including the related thread on this forum. [See, "More Like This" --'Registry Settings']

     

    Again, much thanks to anyone who is able to assist.

     

    If there is any further information I can provide from the diagnostic, I will be glad to do so.  Also, please note the time difference.  I am in Australia, so there may be a delay in posting my reply, depending on time zone difference.

  • 3. Re: Itunes 10.5 for windows will not burn cds. Can you help?
    toonz Level 7 Level 7 (22,355 points)

    Error 4450 is a generic write error which my first guess might be media error.  Are these CDs or CDRWs?  Do you have CD Text turned on in the burn preferences (try turning it off)?

  • 4. Re: Itunes 10.5 for windows will not burn cds. Can you help?
    raleigh Level 1 Level 1 (0 points)

    The discs are Sony CD-R --the same type I have used for years with Itunes without a problem.  The issue only started with the installation of version 10.5.

     

    The 'CD Text' option was already deselected in the burn preferences. 

     

    I should perhaps repeat that I can burn discs using Nero without a problem.  But I would really like to get to the root of what is causing this issue. 

     

    I have a feeling its to do with the registry and/or filters, but I could be entirely wrong. 

  • 5. Re: Itunes 10.5 for windows will not burn cds. Can you help?
    raleigh Level 1 Level 1 (0 points)

    Your comment re. media error led me to do some further research.  the ITunes Media LIbrary is located on my C drive under 'My Music' --rather than within the ITunes Folder.

     

    But then it's always been located there--and ITunes gives this as an option--for Windows users anyway.

     

    I prefer to organise my music in Explorer as I dislike the ITunes system of organising by artist or title.   It is far too fragmentary.   In my system, the Explorer music folders correspond to the ITunes Playlists.  This makes referencing and finding so much easier.

  • 6. Re: Itunes 10.5 for windows will not burn cds. Can you help?
    raleigh Level 1 Level 1 (0 points)

    As far as I can judge, 'media error' isn't the solution. 

     

    Still looking....

  • 7. Re: Itunes 10.5 for windows will not burn cds. Can you help?
    polydorus Level 6 Level 6 (11,950 points)

    You should be able to paste your diagnostics into a post using ctrl V.

     

    Have you seen this help article on troubleshooting burning issues:

    http://support.apple.com/kb/TS1374

  • 8. Re: Itunes 10.5 for windows will not burn cds. Can you help?
    raleigh Level 1 Level 1 (0 points)

    Thanks for the tip re. cntrl v.  I've copied the diagnostics below. 

     

    I've tried all of Apple's troubleshooting advice without success.  For example, my burner (and drivers and cables etc) all work fine.  I've also tried all of their 'advanced' steps in relation to downloading GEAR drivers etc.  Nada. 

     

    Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)

    System manufacturer System Product Name

    iTunes 10.5.0.142

    QuickTime not available

    FairPlay 1.13.35

    Apple Application Support 2.1.5

    iPod Updater Library 10.0d2

    CD Driver 2.2.2.0

    CD Driver DLL 2.1.3.0

    Apple Mobile Device 4.0.0.96

    Apple Mobile Device Driver not found.

    Bonjour 3.0.0.10 (333.10)

    Gracenote SDK 1.9.3.494

    Gracenote MusicID 1.9.3.106

    Gracenote Submit 1.9.3.136

    Gracenote DSP 1.9.3.44

     

     

    Current user is an administrator.

    The current local date and time is 2011-11-15 07:16:17.

    iTunes is not running in safe mode.

    WebKit accelerated compositing is enabled.

    HDCP is not supported.

    Core Media is not supported. (16005)

     

    Video Display Information

     

    Intel(R) G33/G31 Express Chipset Family

     

     

    **** External Plug-ins Information ****

     

    No external plug-ins installed.

     

    iPodService 10.5.0.142 is currently running.

    iTunesHelper 10.5.0.142 is currently running.

    Apple Mobile Device service 3.3.0.0 is currently running.

     

    **** CD/DVD Drive Tests ****

     

    No drivers in LowerFilters.

    UpperFilters: GEARAspiWDM (2.2.2.0),

     

    D: ASUS DRW-20B1LT, Rev 1.00

    Audio CD in drive.

    Found 21 songs on CD, playing time 76:48 on Audio CD.

    Track 1, start time 00:02:00

    Track 2, start time 02:57:29

    Track 3, start time 07:15:42

    Track 4, start time 11:14:32

    Track 5, start time 15:31:65

    Track 6, start time 18:07:38

    Track 7, start time 21:10:55

    Track 8, start time 24:25:15

    Track 9, start time 28:10:66

    Track 10, start time 31:00:04

    Track 11, start time 34:48:61

    Track 12, start time 38:26:67

    Track 13, start time 44:06:13

    Track 14, start time 47:07:49

    Track 15, start time 51:46:37

    Track 16, start time 54:25:14

    Track 17, start time 57:44:50

    Track 18, start time 62:22:03

    Track 19, start time 65:06:48

    Track 20, start time 70:30:43

    Track 21, start time 73:17:08

    Audio CD reading succeeded.

    Get drive speed succeeded.

    The drive CDR speeds are:   16 24 32 40 48.

    The drive CDRW speeds are:   16.

    The drive DVDR speeds are:   16.

    The drive DVDRW speeds are:   16.

     

    The last failed audio CD burn had error code 4450(0x00001162). It happened on drive D: ASUS DRW-20B1LT on CDR media at speed 4X.

  • 9. Re: Itunes 10.5 for windows will not burn cds. Can you help?
    polydorus Level 6 Level 6 (11,950 points)

    One thing I suggest is that you upgrade to the latest iTunes 10.5.1.

     

    I notice from my diagnostics that there have been changes to the CD Drivers

    CD Driver 2.2.0.1

    CD Driver DLL 2.1.1.1

    Oddly the CD driver DLL seems to have gone back from  2.1.3.0

     

    Also are you on the latest version of your drive firmware? I think there may me a later version.

  • 10. Re: Itunes 10.5 for windows will not burn cds. Can you help?
    raleigh Level 1 Level 1 (0 points)

    I took your advice and upgraded to 10.5.1.  Unfortunately, it didn't solve the problem.

     

    I had previously made sure that drivers, firmware etc were up to date. 

     

    I'm stumped, and may have to bring in a technician to solve the problem.  Something I'd much rather not do.

  • 11. Re: Itunes 10.5 for windows will not burn cds. Can you help?
    qjamesfloyd Level 1 Level 1 (0 points)

    After looking through this so called "Support"(looking at you Apple) forum, and finding everyone else in the same boat, and getting nowhere, I looked up CD and DVD writing speeds on Wikipedia, which I found useful, so decided to reduce the write speed in iTunes, when I did it originally it was at maximum possible, and I was getting the error 4450, so I changed that to 6x even though I am using a Kodak CD which states is 52x, but I tried to burn it again, and It worked without problem, and it didn't take long to burn it, so I would really suggest people that have the error 4450 try and reduce the write speed, next time I burn a disc i'll try it at 8x, and see what happens, there must be a cut of point after which it will give an error, and I guess that cut off point is different for everyone. Hope this helps someone.

  • 12. Re: Itunes 10.5 for windows will not burn cds. Can you help?
    raleigh Level 1 Level 1 (0 points)

    I always burn my CD's at the lowest speed possible (1x) so your solution won't work for me.

     

    As it is, I've been unable to solve the problem and have resorted to burning CDs on a separate laptop.