Currently Being ModeratedNov 15, 2011 8:54 AM (in response to rockhead1220)
I have tried every tip on here so far, repair apple support software, remove itunes 10.4. remove bonjour and quicktime, run the windows unistaller software, but all to no avail what I get everytime I try to install itunes 10.5 on my Windows 7, 64 bit machine is this error:
"MIcrosoft VC80.CRT,type="win32",version="8.0.50727.6195",publicKeyToken="1fc8b3b9a1e18e3b ", processorArchitecture="x86". Please refer to Help and Support for more information. HRESULT: 0x8007370B.
Someone please tell me what this means, I want to synch my ipad, and this is getting very frustrating.
Currently Being ModeratedNov 15, 2011 9:07 AM (in response to woodspau)
Sounds like a Windows installer problem, try taking a look at the fixes on the following web site:
Currently Being ModeratedNov 15, 2011 9:10 AM (in response to rockhead1220)
In reply to the original post:
Can you navigate to that folder (C:\ProgramData\Microsoft\Windows\Start Menu) via the "Computer" icon on your Start Menu, the folder should already exist, it sounds like the installer doesn't have access to write to that folder. Try manually creating a dummy file there and make sure you can create files in that folder correctly. Are you running the installer as an administrator, if not right click the installer and select "run as administrator", that may hopefully fix the problem?
Currently Being ModeratedNov 15, 2011 9:26 AM (in response to woodspau)
Try bringing up the Programs and Features control panel in Windows and doing a repair install on the .NET framework. Does that help?
Currently Being ModeratedNov 16, 2011 11:33 AM (in response to toonz)
The real issue here is that no one really knows what the issue is. I have uninstalled 10.4.1, cleaned my system, insured all updates are in place, and then tried to install iTunes 10.5.1 both through the installer and manually. I did this many times to no avail. As a last resort I reinstalled 10.4.1 with no issues. So the problem is absolutely related to 10.5.1.
While installing each program manually I did notice that the issue may be in the Apple Support Program application.
Apple needs to identify what tha actual issue is so we can fix it. I am not willing to keep blindly poking around and modifying a very stable system in the hopes I will accidentally fix the iTunes issue.
If apple or anyone else has a solid answer on the actual issue please speak up. Thanks
Currently Being ModeratedNov 27, 2011 2:24 PM (in response to rockhead1220)
I am so frustrated. I have tried everything on here and the Microsoft forums but I cannot install iTunes 10.5.0.142 or 10.5.1.42 on my Windows 7 64 bit computer.
During the install, regardless of whether I do it manually or automatically I get the following error -
An error occurred during the installation of assembly "Microsoft VC80.CRT.type="win32".version="8.0.507276195".publicKeyToken="1fc8b3b9a1e18e3b" .processotArchitecture="x86"". Please refer to Help and Support for more information. HRESULT:0x80070057.
I have uninstalled all apple components, in the coorect sequence, cleared the registry and checked that windows is up to date. I have repaired the installation of .Net Framework and Visual C++ through control panel and I still get the error.
I can reinstall itunes 10.4.1.10 anytime and it works so I find it hard to justify why this doesn't work on anyone other than Apple.
Come on Apple, or anyone else, I am clearly not alone so please get this fixed so we can move to IOS5 too.
Currently Being ModeratedNov 27, 2011 7:04 PM (in response to Rob7676)
Yep - No one cares. How long has this problem been going on now? Over a month and I still cant install itunes or sync my iphone 4s to my windows machine, or use the cloud. Can't believe the total disinterest by Apple in our problem.
Currently Being ModeratedNov 28, 2011 7:06 PM (in response to morebarn)
Just spent 3 hours with 2nd Level Apple Support with no luck. They collected a number of trace logs and involved the software engineers. Hope to hear something in the next few days.
Currently Being ModeratedDec 1, 2011 9:35 AM (in response to dasddog)
dasddog, Did you ever get a response from apple?
Currently Being ModeratedDec 1, 2011 9:54 AM (in response to rockhead1220)
There is a MS utility to help resolve install and uninstall issues: Program Install and Uninstall troubleshooter. If you have registry issues, this may allow a more clean uninstall to support a clean reinstall of all things Apple, Bonjour, and iTunes. I downloaded the install to the desktop and then right-clicked to install as Administrator. Hope this helps.
Currently Being ModeratedDec 1, 2011 10:08 AM (in response to Adam from New Orleans)
Didn't do anything. iTunes is not even in the list, just Apple Update and Bonjur.
Currently Being ModeratedDec 1, 2011 10:28 AM (in response to Gope)
The advisor came back with a lame suggestion about making sure all Windows Updayes were applied. Yah right, that was the first thing I did before calling them. ***** when you know more that 1st & 2nd level support. Still hoping the Software engineer actualy goes through the Log Trace and see exactly what and where the issue is. If we find out what the actual problem is, we can correct it ourselves. Hopefuly I will hear something more in the next day or so.
Currently Being ModeratedDec 1, 2011 10:33 AM (in response to Adam from New Orleans)
Tried the "MS Install and Uninstall troubleshooter", working with Apple, No Go! Sems the service techs are only trying the quick fix utilities instead of looking at the logs and seeing exactly what the issue is. It is dangerous to keep poking around blindly without knowing what the actual issue is. Especialy when there are more that one issue causing the problem.
Currently Being ModeratedDec 1, 2011 11:11 AM (in response to dasddog)
I just got off the phone with apple teir 2 support. They claim it is a Microsoft problem and they cannot help and have no plans to publish a fix of any sort.
I was directed to here:
And told to try the post by Tim Gulstine near the bottom of the page. He says to remove the contents of the following folder:
C:\Windows\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files
I don't have this folder?!
I'm starting to get quite upset over this whole thing. Anyone with any ideas on how to solve this left?