8 Replies Latest reply: Nov 15, 2011 9:40 AM by Username is ok
arnostu Level 1 Level 1 (0 points)
Just bought Ipod Shuffle 3g and itunes cannot see it neither can my computer, downloaded latest itunes 2 days ago, only thing i can see it being is it isnt compatible with USB 1. Is this true? Found on apple site that you can use it, but spec says USB 2. Any ideas???

Acer, Windows XP Pro, USB 1
  • 1. Re: Computer cannot see Shuffle 3G
    0Ari0 Level 5 Level 5 (4,995 points)
    Mine works on my eMac which has USB 1.1 ports. Does your Acer have USB 1.1 or USB 1.0?
  • 2. Re: Computer cannot see Shuffle 3G
    arnostu Level 1 Level 1 (0 points)
    well its only a year old so would guess 2 to be honest. looked at device driver for usb and it says i have usb2 ports, doesnt say which, and none work anyway!!! Should the shuffle be switched on or off? ive tried both and neither work!
  • 3. Re: Computer cannot see Shuffle 3G
    arnostu Level 1 Level 1 (0 points)
    just looked up the spec, i have usb 2 ports, so even more confused as to why it doesnt work no. When i plug in earphones it says sync with itunes!!
  • 4. Re: Computer cannot see Shuffle 3G
    0Ari0 Level 5 Level 5 (4,995 points)
    Have you tried it in different PC?
  • 5. Re: Computer cannot see Shuffle 3G
    arnostu Level 1 Level 1 (0 points)
    yes and it works ok, and that pc is really old with usb 1.1.
  • 6. Re: Computer cannot see Shuffle 3G
    arnostu Level 1 Level 1 (0 points)
    ok, no idea why but it started working now!!! How bizarre. Thanks for your help though.
  • 7. Re: Computer cannot see Shuffle 3G
    Jason L Community Specialists Community Specialists (9,475 points)
    Hi arnostu,

    This article: http://support.apple.com/kb/TS1369 provides general tips that may resolve the issue.

    Is the PC a laptop? If it is try the tips under *Laptop or portable connecting via USB?*

    What security software is running on the PC? Try to reconfigure, temporarily disable, or uninstall, the security software. The tips under *Third-party software may be causing conflicts* may bypass the security software.

    -Jason
  • 8. Re: Computer cannot see Shuffle 3G
    Username is ok Level 1 Level 1 (0 points)

    I know this post is now 2 years old, but I have been having similar problems with two 3rd Gen iPod Shuffles. I think I've found a solution, which I hope will save others some time.

     

    Neither iPod Shuffle were recognised by my girlfriend's brand new i5 MacBook Pro or on my MacPro, however they were visible on my older MacBook Pro and on her very old XP PC.

     

    I spent days trawling the internet. I followed all the advice on the Apple site, and even phoned Apple tech support and still nothing. This included removing iTunes completely, I'd even tried a complete re-install of her OS.

     

    As a final "I wonder if", I tried them in an old USB 1.1 hub I'd forgotten that I had and BINGO I can see them both on my Mac Pro, and hopefully the new MBP.

     

    Strangely both the iPod Shuffles are visible when I start up with Bootcamp into Windows 8 on the MP, but are only visible through the hub in SnowLeopard.