Currently Being ModeratedNov 12, 2011 1:56 PM (in response to Snowglider)
I got a black iPhone 4S yesterday. My girlfriend got a white one at the same time. We recognized the difference on screens from distance when got back to home. Mine was competely yellow (not even -ish). I took it to the Buchanan Street store in Glasgow. They replaced it immideately, however, now the replacement one is yellowish. I was about to get a refund at the store but I decided to keep it for 10 days or so to see if there is any improvement. If not, I will take it back and get a full refund.
While I was hanging in the store I compared 4Ss. I think majority of the white ones are alright in terms of the tint issue. Majority of the black one were yellowish.
I asked the salesperson whether Apple is going to do something about this. He pretended that this was the first time for him doing replacement on the basis of yellowish screen.
All in all, I would suggest, keep your iPhones for 14 days but make sure that you take it back to the store with all accessories and receipt. And try not to damage it as well.
Currently Being ModeratedNov 13, 2011 4:41 PM (in response to Snowglider)
Exactly the same problem. Bought two, one white and one black 32gb 4s. Both have the yellow screen tint (hue). The screen is far too warm (yellow) and compared to my old iPhone4 which has a much colder (bluer) looking display looks far less sharp. Had this with another iPhone 4 I bought and also with one of my iPad 2 (iPad1 was fine). I 'think' it may be to do with the manufacturing of the backlit LEDs, the problem doesn't correct over time. There must be a tolerance level in the manufacturing process that probably most people just never notice. However I now have the same situation as my iPad 2 where I purchased the latest model and my older one had a nicer display. It's annoying as chances of getting a cooler hue screen if I take it in and complain are random.
Currently Being ModeratedNov 13, 2011 9:34 PM (in response to Snowglider)
Same issue. I purchased a black 4s, and almost instantly noticed the color was jacked up. I didn't realize there was a "yellowgate" going on, I just happened to think it looked bad. Based on some research I decided to change the to white one which the Apple store was reluctant, but willing to give. The white one is exactly the same!
All I can think is that either they decided to lower the quality of the screen to squeeze our more money, or one of their manufacturers can't get it right.
I don't feel like swapping phones until I get a good one, so I can only hope they acknoledge this and work with people who actually notice the problem, and prefer a better screen.
Currently Being ModeratedNov 14, 2011 1:55 AM (in response to Mark Farina, Jr.)
They'll never acknowledge the problem. Our screens are working, well yeah, they're kinda yellow and some of them got bad contrast... but they're working. "Normal fluctuations in display quality" or some of that ****, that's the only thing Apple will comment on this issue. If they even comment..
Currently Being ModeratedNov 14, 2011 7:23 AM (in response to Snowglider)
Both my sons have received their white 4s's within the last couple of days. I compared the first one with my black iphone 4 and it looks washed out in comparison. I've now compared the 2nd one and that is the same. Both 4s's look identical. I'm sure I would not be happy if they were mine.
Currently Being ModeratedNov 14, 2011 7:58 PM (in response to Snowglider)
I got my white 4S a couple of weeks ago and having heard talk about 'yellow screens' immediately checked it against my old 3S. The screen was indeed 'yellow', and to make matters worse it was rather dim. I was not a happy bunny and was on the verge of taking it back.
That was until I discovered the 'Brightness' adjustment in the Settings menu (It's the 7th one down). I must admit I didn't realize it was there as I'd never had cause to adjust it on my earlier iPhones. So as a last resort I nudged the brightness control up from the default 50%, to say 70 - 75%. The improvement in the viewing experience was startling!
So then I held both my iPhones up displaying the same picture, and you know what? The 4S with it's warmer hue was clearly the most true to life with richer, more vibrant, colours. I was a happy bunny once again.
There has been much talk of 'glue' or 'poor quality' screens. I don't belive either of these to be the case. There has also been talk of 'washed out, low contrast, blacks'. Similarly, this is not the case with my phone. Once the brightness has been nudged up the blacks and the contrast are there.
OK, so the upshot is that the 4S does have a screen with a warmer colour temperature. This may be software adjustable (by Apple) or it may be intrinsic to the screen. But it is not broke. I suggest people try adjusting their screen's brightness before taking the phone back. It worked for me and I am fussy about colour - I work with Photoshop on a colour calibrated screen every day.
This is not my first iDevice and not my first iPhone. I'm a photographer and used to work with colours and contrast.
My current screen is simply worse than others. Bad contrast and viewing angles are independent from colour calibration and, in my case, from brightness.
Another problem with some displays in the iPhone 4S is whitepoint/brightness consistency. The whitepoint should be stable across various brightness settings, that seems not to be the case with some iPhone screens.
I received my replacement white iPhone 4S 32 GB yesterday and the screen is much better. The screen still has a warmer tint but it's much sharper than the first one. The contrast on this one is actually good. I think I'll stick with this one for now.
Currently Being ModeratedNov 15, 2011 5:49 PM (in response to Snowglider)
Any offical comment from APPLE? My got the same issue, want to get a replacement, really really don't link the yellowish tint.
Anyboday got the replacement in Singapore, how to proceed? thanks
Currently Being ModeratedNov 15, 2011 7:43 PM (in response to Snowglider)
The issue at hand is that many people are seeing it with no real known cause to the problem. Apple is more than willing to replace the phone if you are unhappy. If they won't, ask to speak to a manager, and if they aren't going to help then call on the phone to their support services. Someone will talk to you and someone will help you out. I just talked with them today and after a little bit of work and a few transfers they did what I asked them to do and that was replace the phone completely until the issue goes away or I stick with my old phone till #5 comes out.
You know the issue may be entirely caused by the glue not setting, but what's harder to believe is that the clarity, contrast, and depth to the images can be because of that as well. I've compared my phone to several brand new in the box phones that customers had just purchased, and several of the apple store's reps phones, and a couple of the service replacement phones, and mine was the only one with the noticeable difference to not only the clarity but the only one with the yellowing of the screen.
So obviously something is happening with quality control here. If the yellowing of the screen and contrast issues are due to glue, why is it they cannot hold on to the phones for 2-3 weeks before they ship out to customers. They should be quality checked before they leave, not just pumped out with no regard to screen quality.
My GF and I bought our iPhone 4S's the day after release and hers does not have the tint issue while mine does. So unless mine somehow magically fixes itself and ends up with white being white, it's not the glue.
Taking it to an Apple store this past weekend the "genius" there told me that Apple has two manufacturers for their screens. I guess they're both acceptable whether white is white or yellow as far as Apple is concerned.
Currently Being ModeratedNov 16, 2011 8:33 AM (in response to Snowglider)
I've posted here before when this issue started back in October - now after having read a few posts I think a few comments are in order:
- This is NOT the glue issue of last year, except maybe for a handful of folks - very, very few people who report a yellow display are seeing any change even after a month of use.
- There is no correlation to color or serial number soley, though there are fewer reports from folks with white iPhones reporting the issue - it is not clear if this is simply due to a smaller number or if those were sourced from a vendor using the bluish screens predominatly.
- The brightness, color and contrast have been tested by various groups on the web and clearly, in general, most iPhone 4S screens have lower contrast ratios, and less vibrant color. In addition, white levels are not as consistent through varying brightness as the iPhone 4.
Clearly, there is a quality-control issue at work - folks have been using these type screens for viewing for years now, and if a wave of folks are declaring its yellow that means there is a problem, they are not just being picky.
The saddest part here is if Apple wasn't sooo brand concious that they would relent and allow a color termperature control this would easily be alleviated. Everyone here should put this in as a suggestion for the IOS (but don't expect they will ever do it).
Currently Being ModeratedNov 16, 2011 10:18 AM (in response to modisaster)
Today i get the THIRD iPhone 4S White 32GB Ser. DNPGMxxxxx replacement ... also yellow ! the quality is too bad compared to my "old" iphone4 ... i get my money back to creditcard ! Apple....Sorry .. the displays are only **** !
Currently Being ModeratedNov 17, 2011 12:31 AM (in response to Snowglider)
Frankly, I like the "softer" white that came with my white 4S. Don't know if that's the yellowish tint that people are complaining about. It's not "yellow," and I don't know at what degree of yellow that people are experiencing, but maybe my eyes had gotten accustomed to the color already? When I changed the brightness from default to 70%, the screen does get slightly "whiter/bluer" so I don't know if that's a quick fix to "yellow gate."
I had the 3G since it came out and i still have it. And yes, it does have a cooler/bluer screen, but after awhile of use, my eyes starts to strain. Back when i compared my 3G to my friends 4, there was an on obvious brightness difference. His was "dimmer" when we had both phones set at 100%.
I don't really know if my phone is affected or not, but based on my current experience, i am fine with how it is. Battery is also fine. I've charged to 100%, left it on standby for 9 hrs, and it was at 98%, with slight use of email and web surfing. I must be one of the lucky ones.
With the new 4S, I've noticed that I am experiencing less or to no eye fatigue over long periods of use (ex. Emailing, reading, etc...). Honestly, If I didn't have my old iPhone to compare with, I wouldn't even have noticed a difference.
I googled an online contrast tester site for iPhones, and my results were fine. Even tested for any dead pixels, too. Passed that with flying colors.
Maybe some of you might want to check it out for yourself.