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Get error message when trying to scan slides

248 Views 1 Reply Latest reply: Nov 17, 2011 10:42 AM by jweybright RSS
Jane Evans Calculating status...
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Jul 12, 2011 3:40 PM

HP Scanjet G4050. Latest drivers. Now up to 10.6.8 and when I try to scan slides or negatives, I get an error message: "Remove any objects from the scanner glass.  Load your slides and negatives.  Try scanning again."

 

I have scanned in the past. Is this a problem with 10.6.8? I have heard of printing problems with it. Should I revert to an earlier version of the OS?

Intel iMac 27, Mac OS X (10.6.8)
  • jweybright Calculating status...
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    Nov 17, 2011 10:42 AM (in response to Jane Evans)

    Make sure your lid is pushed all the way down. I had the same problem, then I noticed a gap between the lid and base near the hinges. I opened the lid fully, pulled it out (straight up) then pushed it back down firmly. Works fine now. (Using OS X 10.7 with update from HP)

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