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iPhone 4s: No sound keyboard, alerts, music without headphones

330041 Views 199 Replies Latest reply: Mar 18, 2014 8:25 AM by giantsmets RSS Branched to a new discussion.
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ZynWoof Calculating status...
Currently Being Moderated
Nov 6, 2011 11:23 AM

Anyone else out there with these same/similar issues:

 

  • No sound without ear buds or Bluetooth ONLY for
    • Alerts
    • Music
    • Videos
    • Keyboard Clicks
  • Lock Screen Not Locked, it changes or is blank

 

Brand new 4s, and there’s no sound with keyboard clicks, alerts, videos, or music without ear buds or Bluetooth headset.  Ringer works, and Siri works, speaker phone works.  And it does record my voice on the videos.  I’ve done about six hard restarts, one restore, sprayed the plug where the ear buds plug in with canned air, and inserted and re-inserted the plug about fifty times as recommended on various threads so the phone doesn’t “think” ear buds are still plugged in. 

 

I called Apple and they said because the ringer/speaker phone works but the alerts, music, clicks, don’t; it is most likely a software problem not hardware and they recommended a restore through iTunes.

 

I also took it to my local AT&T store (I bought it online through AT&T) and they were also stumped. 

 

I did the “restore” and now my “lock” screen photo won’t stay in place even though when I check the “Wallpaper” setting’s it is still there, but does not show up when I unlock the phone unless I keep doing a hard restart.

 

Bottom line:  Apple is saying to wait for a software upgrade in the next few weeks and if that doesn’t fix my issues I need to return the phone (which I’d rather not do) because it is guaranteed for a year…

 

This is my 5th iPhone (plus other 4 iPods) and NONE of the other Apple products had any issues.  This is very disappointing.  But I also waited about 3-6 months before purchasing them after a launch…  maybe all the bugs were already resolved.  So next time I will not rush to get one in the first 30 days…

iPhone 4S, iOS 5, Dell 17" Laptop; iPhone 3GS
  • curtis49 Calculating status...

    Same problem.  Went to AT&T once to get an incident report started.  I had waited for 5.0.1 update to see if that corrected the problem.  No change.  Phone ringtone works.  No other alert sounds.  Music won't play through speakers, headphones only.  I'll be patient a few more days but that is too much to pay to get partial functionality.  I expecially want an alert sound with receiving email or text messages.

    My first three macs worked flawlessly.  As does my current 2008 15" macbook pro.  As does my iphone 4, which my wife inherited when I got the 4S.  She would have been kicking the counter (or clerk) at AT&T the 2nd day she had the phone.  I'm a little more patient.

  • pmallick Calculating status...

    I have exactly the same problem, I have done a complete restore through iTunes but this hasn't fixed it. Most frustrating as I live remotely and can't get to an apple store and really. An go without my phone for any length of time.

    Come on apple, lift your game!!

  • tomfc7 Calculating status...

    I have the same issue with my iPhone on OS 5. 0.1. Zynwoof your

    post was a couple weeks back, now.   Any updates new info?  Any

    how many have seen this?

  • antr Level 1 Level 1 (0 points)

    Took mine back to the apple store who replaced it immediately. If you set up a call back from Apple support, they offered to deliver a replacement to my door as well, in the UK.

  • booty1 Calculating status...

    Have you had the phone in a docking station ?? Mine was acting the same after having it in my dock , put back in the dock and then removed it again and now working properly. Seems the phone was still in dock mode .

  • ryanvilela Calculating status...

    Do you have the ring/silent switch on? See the top left side of your phone. Is the red dot showing?

  • yasha_jc Level 1 Level 1 (5 points)

    I also have the EXACT same problem. I'm doing a complete restore through iTunes now and will report how that goes, although I don't think it will solve the problem. I  have a 3S as well and I'm pretty sure it had a similar problem at one time.. then there was a software upgrade and it was working fine again after that. SO I'm very much hoping this is a software problem that can be fixed with a patch... It's almost impossible for me to get to an Apple Store anytime soon for a swap... if this isn't fixed in the next few weeks/months, I hope that I can return it for a new one later. I bought it only two weeks ago!!

     

    It works with the headphones no problem, but without the headphones it thinks it's connected to a dock. It actually says dock connection though it's not connected at all.  The volume control doesn't work and there are no alert sounds and though music plays, there is no sound. Ringer works, Siri works, voice recording works.

     

    5.0.1 update didn't fix it for me.

     

    Someone suggested a Qtip with alcohol in the headphone jack and bottom connection? Anyone?

  • yasha_jc Level 1 Level 1 (5 points)

    Nope, complete restore didn't work at all...

     

    Really disappointed.

  • booty1 Level 1 Level 1 (0 points)

    yashi_jc have you tried putting the phone onto a dock then playing a song then removing ? This worked for me .

  • yasha_jc Level 1 Level 1 (5 points)

    Thanks for the suggestion... I did this, but it still didn't fix it. I've never had it in a dock once since I've had it, but it behaves exactly as it would if dock connected.

     

    I'm going to call Apple Support tomorrow to see if they can suggest anything else or what my options are for getting it repaired or swapped.

  • kwcfromlondon Calculating status...

    Same problem - even though my speakers were fine before.

     

    Siri is now working through speakerphone but it didn't work this morning (only after i blew in my headphone plug a couple of times?)

     

    Restored / Rebooted couple of times. Unsuccesful.

     

    When I play music, I don't have the option of changing my volume. My Spotify says there is 'no volume available'??!

     

    Is everyone just waiting for the next software update or should I take the phone back.

  • ogzhnkrdmr Level 1 Level 1 (0 points)

    same problem !

  • N@. Level 1 Level 1 (0 points)

    Have exactly the same issue. Driving me crazy, sometimes works then suddenly...no sound. Even as I'm typing my keyboard clicks are coming on and off!!!

     

    What I've tried:

    1. Power cycled off and on. No joy.

    2. 2 button reset. No joy, although sometimes it apears to be rectfied but then suddenly fails again :(

    3. Playing song whilst earphones plugged in, then carefully pulling earphones out. Works for a few seconds but then fails. So still no joy.

    4. Went into settings>music>volume control. Made sure slider was moved so this option was on. This immediately resolved my problem and the iPhone worked fine until I plugged it into a docking station. Now I'm back to square 1 and this step does not resolve the issue.

    5. Tried a restore as a new device to test issue with no other software on phone but still exactly the same. So no joy.

     

    I phoned apple care. The young girl suggested perhaps I'd dropped my phone or got it wet. It's 3weeks old and has no accidental damage what so ever. It's my pride and joy. Has flip case and covers.

     

    I really do think this is software related but the girl at apple care seemed to think I needed a replacement/repair.

     

    I am going to try a couple of other things (like downloading a new IPSW file and trying restore) to see if I can figure out this glitch before a new update. Otherwise we could be waiting.

     

    Any feedback is appreciated, let's see if we can get this annoyance resolve :)

  • kwcfromlondon Level 1 Level 1 (0 points)

    Got a new one immediately when I went to apple genius.

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