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Setting up Match or Genius: An unknown error occurred (-54).

New Macbook Air w/ Lion and iTunes 10.5.1.


Brand new iTunes, no media files or previous settings imported. Just signed up for iTunes match and while i was able to sign up (got charged) when I try to "Add this Computer" and sign in, I *instantly* get a pop up of: "We could not complete your iTunes Store request. An unknown error occurred (-54). There was an error in the iTunes store. Please try again later."


Initially I thought this was just a bug with launch, and waited until I got home and tried on my iMac... Here I was able to scan my library and get about 8500 songs into iTunes Match. Going back to the Macbook Air, same issues.


This has been over 48 hours of this now, and in the mean time I have:


1) Removed the entire iTunes directory from my home folder to create new configs.

2) Reinstalled 10.5.1 several times

3) Tried putting just one song into iTunes to see if there was an issue here

4) Ensured that OS has all available updates.

5) Ensured that App firewall in System Preferences is off.

6) Created a new profile all together.

7) Logged in with different iTunes account.

8) Verified that I can make socket connection with 80 and 443 to all listed Apple servers as seen at: http://support.apple.com/kb/ts3125

9) Tried from different networks.


Interestingly, this may not be related to only Match, as I am now finding that I cannot get Genius to turn on either.


The only additional point here is that this is a company image, however the company I work for has verified that there is nothing in the config that should be preventing iTunes from reaching out to any Apple servers or preventing this from working.


Anyone have any thoughts, or similar issues?

MacBook Air, Mac OS X (10.7.2)

Posted on Nov 16, 2011 8:55 PM

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Nov 17, 2011 3:51 PM in response to grizz32

I am having the same exact issues as you. In fact, your 9 steps to fix the problems are all the same things I have tried. No matter what I do I still see the "unkown error occurred (-54)" dialog.


One thing that I have noticed is that the MacBook I am having issues with has FileVault turned on, while the MacBook that worked does not. Do you have FileVault enabled?

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Nov 22, 2011 1:25 PM in response to bradley_jones

Negative. Apple does not seem to be concerned with this issue... which the ability to use *multiple* computers with iTunes Match is the entire reason that I purchased it in the first place. At this point, the service is 100% usless to me.


I do understand that they may be a bit light staffed over this holiday week, so I will give them through early next week. After that, I will turn to social networking (twitter, FB) about our support experience, or lack of. I don't understand how Apple, or any company, can justify $250+ Apple Care with this level of support. Luckily, I am within my 90 days of purchase, but obviously will not be purchasing any Apple Care in the future.

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Nov 28, 2011 11:11 AM in response to grizz32

Same problem here; iTunes match refuses to work on my machine with FileVault. Works fine on two other macs and my apple tv. Particularly frustrating is that it doesn't seem possible to access any of the content in iCloud without going through the "uploading artwork and remaining songs" step 3 of iTunes match. But I'd be happy to sacrifice being able to upload songs from the FileVaulted computer in return for the ability to access the rest of my music that is already in iCloud.

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Dec 11, 2011 8:00 AM in response to grizz32

I am getting the same error but I am using a Dell. The problem started happening when I had to change my Apple ID to an e-mail address. When I try logging into Match using the updated Apple ID, I get the error. There was a fix when this started popping up years ago that involved changing preferences in iTunes. I'll see if that works.

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Setting up Match or Genius: An unknown error occurred (-54).

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