Currently Being ModeratedNov 18, 2011 6:52 AM (in response to Mikey in L.A.)
I'm still having this exact same problem. The difference here between Mike and I is that now the status on one of my Matched computers has changed to Waiting or Not Eligible. All other statuses have disappeared along with the songs that were in the cloud as matched. I've not been able to complete my music upload for the last 3 days and am pretty much at a loss here as I too have done everything from starting with a fresh library to checking my data files.
Currently Being ModeratedNov 18, 2011 9:07 AM (in response to Mikey in L.A.)
I'm having the same problem.
Everything was fine and my unmatched songs were even uploading (step 3) but then my internet connection dropped and when I restarted (and every subsequent attempt) I get the 4010 message at the end of step one.
I've rebuilt my library, and everything else that Mike listed in his post.
Currently Being ModeratedNov 18, 2011 11:26 AM (in response to Mikey in L.A.)
I'm having the same problem.
I started the iTunes Match process on Monday and everything started off with smooth sailing. Over 11,000 songs were matched and the other 4,000 were being uploaded into the cloud. Sometime Wednesday night, iTunes crashed unexpectedly and I have been getting the 4010 error ever since. I had 2,000 songs left to upload into the cloud.
- Ran Software Update.
- Repaired Disk Permissions.
- Reset PRAM & SMC.
- Reinstalled iTunes.
- Checked for Dead Tracks.
- Validated the XML file the iTunes Library resides in.
- Re-created the XML file for the iTunes Library.
- Wiped my entire iTunes library.
I'm still getting that darn 4010 error the moment Step 1 is about to complete.
I've sent off two very detailed emails to iTunes and this is the first response I got back:
"I understand that your iTunes Match has stopped working for your account. I know you must be eager to have this taken care of. I am so sorry for any inconvenience this has caused. My name is John from the iTunes Store and I will do my best to help you.
Apple's engineers are currently working toward a resolution for the issue you have reported. You will receive an email after the matter has been investigated and further information is available.
Thank you so much for your patience. Apple wants your iTunes experience to be as enjoyable as possible.
Have a great day."
So, um, it looks like there's no fix at the moment.
Currently Being ModeratedNov 18, 2011 11:32 AM (in response to cupboardoflove)
Glad to hear they got back to you. I too have contacted support but am waiting for them to call me on Saturday about the issue. If you hear back from support I'd love to hear what the result is.
Currently Being ModeratedNov 18, 2011 11:48 AM (in response to Mikey in L.A.)
The one thing I did notice was when I wiped my iTunes library and tried to load iTunes Match.
When iTunes Match loaded, all 15,000 songs were shown. However, for obvious reasons, the 2000 left to upload were grayed out. When I tried to add some of those tracks back into my library, it would make a "duplicate" of sorts. I'd have both the track grayed out saying "Waiting" and then the actual track that existed in the iTunes Music folder.
Even then, however, I'd still get the 4010 error when I'd try to upload again.
Currently Being ModeratedNov 18, 2011 12:42 PM (in response to Mikey in L.A.)
Same issue for several days. I have the added problem of getting billed every single day. No joke, every day there is a new $24.99 pending charge from iTunes. Only the original has gone through, but every day there is a new pending charge.
To add insult to injury, my iPhone now only has maybe half the music I normally sync with the rest being greyed out and unplayable. So it screwed up my iTunes on my Mac (potentially) and on my iPhone and I keep getting billed.
Not smooth. I expect better from Apple. Support has not replied to my support request.
Currently Being ModeratedNov 18, 2011 3:09 PM (in response to Mikey in L.A.)
So I just got an e-mail back from Apple. I figured I'd share it with you in case it helps (it doesn't really):
"I understand that you are unable to upload iTunes Match music to iCloud as you get the error 4010. I am glad to assist you.
Michael, I consulted my senior advisor about the error you are receiving, and I found that the servers for iTunes Match are very busy right now. I would advise you to try again later.
I am sorry for the inconvenience caused and please let me know if you have any further questions.
Thank you for your understanding and patience. Apple appreciates your business."
...and Brant, this is how I found out where to contact Apple:
So that's it I guess. I'm still open to suggestions if anyone has any success otherwise.
Currently Being ModeratedNov 19, 2011 2:47 PM (in response to Mikey in L.A.)
Just an update. I didn't change anything and just tried to restart the match process last nigiht and it seems to be working. It's slowly uploading the rest of my 6,000 songs that weren't matched. It's taking a while (probably my internet connection) but it's working. I think it probably was just the server being slammed. I didn't have to change or recreate anything.
Currently Being ModeratedNov 19, 2011 5:17 PM (in response to Mikey in L.A.)
Hey I saw this on another thread with the same issue. I've been getting the 4010 error as well, turns out option-clicking "Turn off iTunes Match" and renabling it forces it to work. Try it out.
Currently Being ModeratedNov 19, 2011 6:50 PM (in response to JustinWhite)
Why did you post this?
The other thread is for the 4001 error.
THIS thread is for the 4010 error, which is what I have.
As a result of following your advice, I JUST LOST 16 HOURS OF WORK.
ALL the cloud settings for my 15,000 songs are GONE. I am completely back to square one, which is Step 1, which took me 4-6 hours this morning on off peak time.
ALL the work I did today is LOST because I took your advice.
16 HOURS OF WORK LOST BECAUSE OF YOUR POST!!!!!!!!!!
You have ruined my day, my weekend, and my whole next week. I don't have to time to work on this tomorrow because I have to go out.
Whoever you are, JustinWhite, I cannot come up with expletives or curses severe enough to hurl at you.
Thanks for ruining RUINING more than you can possibly imagine.
PEOPLE, DO NOT LISTEN TO THIS JUSTIN GUY, UNLESS YOU WANT TO DESTORY ALL, AND I MEAN ALL, THE ICLOUD SETTINGS YOU HAVE TAKEN TIME TO GET SET UP. HIS ADVICE WILL DESTROY ALL OF THAT, AND MAKE WORTHLESS DOZENS OF HOURS OF WORK, WITH ONE MOUSE CLICK.