1 2 3 4 Previous Next 57 Replies Latest reply: Mar 26, 2014 2:09 PM by jcardoza
Mikey in L.A. Level 1 Level 1 (0 points)

Does anyone know how to solve the "We could not complete your iTunes Store request. An unknown error occurred (4010.)" when trying to set up iTunes Match? It almost went through once but froze at step 3. Now I'm just getting this error above at the end of step 1.

 

I currently only can see maybe 2/3rds of my iTunes library in the cloud. Some appear to be matches, some are uploads, however not everything is up there. I've tried restarting the match process to no success.

 

I've e-mailed apple, but the e-mail I got back directed me to these forums.

 

- I've checked the xml file and it appears to be fine

- I've turned off all other iOS devices/AppleTV

- I've checked for 'dead songs'

- Tried looking for a weird 'square' in my meta tags

- There are songs waiting to upload, but don't. (meet all requirements like being over 96k bit rate, etc.)

 

If the answer has been posted somewhere on here, please let me know. I feel I've done a fairly thourough search on here but unfortunately have not found any solutions yet.

 

Thanks,

-Mike


iMac, Mac OS X (10.7.2)
  • 1. Re: iTunes Match Unknown Error (4010)
    Wil Limoges Level 1 Level 1 (45 points)

    I'm still having this exact same problem. The difference here between Mike and I is that now the status on one of my Matched computers has changed to Waiting or Not Eligible. All other statuses have disappeared along with the songs that were in the cloud as matched. I've not been able to complete my music upload for the last 3 days and am pretty much at a loss here as I too have done everything from starting with a fresh library to checking my data files.

     

     

    Thanks.

  • 2. Re: iTunes Match Unknown Error (4010)
    Gustr Level 1 Level 1 (0 points)

    I'm having the same problem.

     

    Everything was fine and my unmatched songs were even uploading (step 3) but then my internet connection dropped and when I restarted (and every subsequent attempt) I get the 4010 message at the end of step one.

     

    I've rebuilt my library, and everything else that Mike listed in his post.

  • 3. Re: iTunes Match Unknown Error (4010)
    cupboardoflove Level 1 Level 1 (0 points)

    I'm having the same problem.

     

    I started the iTunes Match process on Monday and everything started off with smooth sailing. Over 11,000 songs were matched and the other 4,000 were being uploaded into the cloud. Sometime Wednesday night, iTunes crashed unexpectedly and I have been getting the 4010 error ever since. I had 2,000 songs left to upload into the cloud.

     

    I've:

    - Ran Software Update.

    - Repaired Disk Permissions.

    - Reset PRAM & SMC.

    - Reinstalled iTunes.

    - Checked for Dead Tracks.

    - Validated the XML file the iTunes Library resides in.

    - Re-created the XML file for the iTunes Library.

    - Wiped my entire iTunes library.

     

    I'm still getting that darn 4010 error the moment Step 1 is about to complete.

     

    I've sent off two very detailed emails to iTunes and this is the first response I got back:

     

    "I understand that your iTunes Match has stopped working for your account. I know you must be eager to have this taken care of. I am so sorry for any inconvenience this has caused. My name is John from the iTunes Store and I will do my best to help you.

     

    Apple's engineers are currently working toward a resolution for the issue you have reported. You will receive an email after the matter has been investigated and further information is available.

     

    Thank you so much for your patience. Apple wants your iTunes experience to be as enjoyable as possible.

     

    Have a great day."

     

    So, um, it looks like there's no fix at the moment.

  • 4. Re: iTunes Match Unknown Error (4010)
    Wil Limoges Level 1 Level 1 (45 points)

    Glad to hear they got back to you. I too have contacted support but am waiting for them to call me on Saturday about the issue. If you hear back from support I'd love to hear what the result is.

     

    Thanks!

  • 5. Re: iTunes Match Unknown Error (4010)
    Gustr Level 1 Level 1 (0 points)

    Thanks for the info.

     

    I too just sent off a detailed message to support. Waiting to hear back. Hopefully there is a fix soon!

     

    Ron

  • 6. Re: iTunes Match Unknown Error (4010)
    cupboardoflove Level 1 Level 1 (0 points)

    The one thing I did notice was when I wiped my iTunes library and tried to load iTunes Match.

     

    When iTunes Match loaded, all 15,000 songs were shown. However, for obvious reasons, the 2000 left to upload were grayed out. When I tried to add some of those tracks back into my library, it would make a "duplicate" of sorts. I'd have both the track grayed out saying "Waiting" and then the actual track that existed in the iTunes Music folder.

     

    Even then, however, I'd still get the 4010 error when I'd try to upload again.

  • 7. Re: iTunes Match Unknown Error (4010)
    Brant Freer Level 1 Level 1 (10 points)

    Same problem here. Unable to correct on two machines.

     

    And I cannot seem to get to a place to contact Apple support on this. Does anyone have a link?

     

    Brant

  • 8. Re: iTunes Match Unknown Error (4010)
    Larry Davis3 Level 1 Level 1 (15 points)

    Same issue for several days.  I have the added problem of getting billed every single day.  No joke, every day there is a new $24.99 pending charge from iTunes.  Only the original has gone through, but every day there is a new pending charge.

     

    To add insult to injury, my iPhone now only has maybe half the music I normally sync with the rest being greyed out and unplayable.  So it screwed up my iTunes on my Mac (potentially) and on my iPhone and I keep getting billed.

     

    Not smooth.  I expect better from Apple.  Support has not replied to my support request.

  • 9. Re: iTunes Match Unknown Error (4010)
    Mikey in L.A. Level 1 Level 1 (0 points)

    So I just got an e-mail back from Apple. I figured I'd share it with you in case it helps (it doesn't really):

     

    "I understand that you are unable to upload iTunes Match music to iCloud as you get the error 4010. I am glad to assist you.

     

    Michael, I consulted my senior advisor about the error you are receiving, and I found that the servers for iTunes Match are very busy right now. I would advise you to try again later.

     

    I am sorry for the inconvenience caused and please let me know if you have any further questions.

     

    Thank you for your understanding and patience. Apple appreciates your business."

     

    ...and Brant, this is how I found out where to contact Apple:
    http://www.apple.com/support/contact/

     

    So that's it I guess. I'm still open to suggestions if anyone has any success otherwise.

    -Mike

  • 10. Re: iTunes Match Unknown Error (4010)
    Larry Davis3 Level 1 Level 1 (15 points)

    They better not start my subscription until their servers are working.

  • 11. Re: iTunes Match Unknown Error (4010)
    Gustr Level 1 Level 1 (0 points)

    I had a support call scheduled for tonight. Of course 15 minutes before the call, my Match began working again. I hope you all have the same good fortune!

  • 12. Re: iTunes Match Unknown Error (4010)
    Mikey in L.A. Level 1 Level 1 (0 points)

    Just an update. I didn't change anything and just tried to restart the match process last nigiht and it seems to be working. It's slowly uploading the rest of my 6,000 songs that weren't matched. It's taking a while (probably my internet connection) but it's working. I think it probably was just the server being slammed. I didn't have to change or recreate anything.

  • 13. Re: iTunes Match Unknown Error (4010)
    JustinWhite Level 1 Level 1 (0 points)

    Hey I saw this on another thread with the same issue. I've been getting the 4010 error as well, turns out option-clicking "Turn off iTunes Match" and renabling it forces it to work. Try it out.

     

     

    https://discussions.apple.com/thread/3349657?start=45&tstart=0

     

    -Justin

  • 14. Re: iTunes Match Unknown Error (4010)
    santranyc Level 1 Level 1 (10 points)

    Justin,

     

    Why did you post this?

     

    The other thread is for the 4001 error.

     

    THIS thread is for the 4010 error, which is what I have.

     

    As a result of following your advice, I JUST LOST 16 HOURS OF WORK.

     

    ALL the cloud settings for my 15,000 songs are GONE.  I am completely back to square one, which is Step 1, which took me 4-6 hours this morning on off peak time.

     

    ALL the work I did today is LOST because I took your advice.

     

    16 HOURS OF WORK LOST BECAUSE OF YOUR POST!!!!!!!!!!

     

    You have ruined my day, my weekend, and my whole next week.  I don't have to time to work on this tomorrow because I have to go out.

     

    Whoever you are, JustinWhite, I cannot come up with expletives or curses severe enough to hurl at you.

     

    Thanks for ruining RUINING more than you can possibly imagine.

     

    PEOPLE, DO NOT LISTEN TO THIS JUSTIN GUY, UNLESS YOU WANT TO DESTORY ALL, AND I MEAN ALL, THE ICLOUD SETTINGS YOU HAVE TAKEN TIME TO GET SET UP.  HIS ADVICE WILL DESTROY ALL OF THAT, AND MAKE WORTHLESS DOZENS OF HOURS OF WORK, WITH ONE MOUSE CLICK.

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