Currently Being ModeratedNov 19, 2011 7:21 AM (in response to TechnologyNovice)
I am having the same problem with my coupons printing tiny! I am running Snow Leopard 10.6.8, Safari 5.1.1 and Firefox 8.0 and when I try to print, get the "/usr/libexec/cups/filter/CouponConvertor_v2 failed" message. As suggested on another discussion thread, I tried printing coupons through AOL Desktop for Mac. Not really a solution - just a workaround. The coupons will actually print through AOL Desktop, but they are coming out tiny, about a quarter of the normal size. I don't think any store will accept these! Multiple e-mails to Coupons.com have not yielded any results. I am printing to an Epson CX-4200. If anyone can help me print from Bricks and Coupons.com I would be so grateful! I have not been able to print these coupons since the summer, and this is extremely frustrating to this coupon mom! Thanks!
Currently Being ModeratedNov 19, 2011 9:42 AM (in response to ikillu)
I found this in another discussion regarding small printing with an Epson printer.
Currently Being ModeratedNov 19, 2011 10:18 AM (in response to steve13)
Finally got it to work by switching Safari to 32-bit mode.
Currently Being ModeratedNov 19, 2011 12:30 PM (in response to steve13)
Well, I did a little digging and deleted what I think were the files in question. I also reset the printer queue, re-installed my Epson, deleted and re-installed the coupons.com coupon printer - but my coupons are still printing tiny.
However - I double checked both Safari and Firefox and neither were running in 32 bit mode. I checked that box, and now the mini-coupons are printing in both of those browsers. That is a definite step in the right direction! Now to get them to print normal-size, and all will be well again.....I welcome any ideas!
Currently Being ModeratedDec 16, 2011 10:48 PM (in response to ikillu)
I just tried this and it worked for me:
- changed safari to 32 bit
- then also found this from http://www.livingrichwithcoupons.com/2011/07/coupons-com-mac-os-x-lion-printing- issues-fix.html
"we’re sorry to hear about your trouble printing. An update has been released to support printing on Safari 5.1 browser in native 64bit mode on Mac OS X Lion. You should also be able to print from your Firefox browser. If you have previously installed the Coupon Printer and cannot print coupons, please uninstall the Coupon Printer and reinstall it from this linkhttp://print.coupons.com/couponweb/help/print/install.html to get the latest version. We hope this information has been helpful, please let us know if you continue to have issues printing by sending an email firstname.lastname@example.org. Thanks for your support and cooperation"
Hope this works for you guys, too.
Currently Being ModeratedDec 29, 2011 9:11 AM (in response to steve13)
I tried that solution. I even deleted the entire printer in the library and reinstalled the drivers. That didn't solve the problem of the coupons printing small. This does seem to be an EPSON printer issue. I hooked up my MacBook Pro to my family's HP printer over Christmas, and the coupons printed normally.
Currently Being ModeratedJan 16, 2012 7:34 AM (in response to ikillu)
I think I finally solved my problem with coupons.com - someone elsewhere suggested that Safari's popup blocker can interfere with installation of the coupons.com printer so closing all windows in the browser before installation was advised. I actually uninstalled their printer and then re-installed it after quitting Safari. When I relaunched Safari, for the first time since I installed Snow Leopard I was able to print their coupons! Before my only solution was to restart in Tiger, not an option for people with newer macs.
I am on an old 2007(?) mac mini (Intel) with a Samsung SCX-4500W printer, now in OS 10.6.8. There was one difference between the pre-reinstallation behavior of coupons.com from months ago, maybe something was changed in their printer or Safari or Snow Leopard. Originally, I would get the message from coupons.com repeatedly to install their printer (which I did repeatedly) but my printer never got the message to print. Today, I didn't get any installation message from coupons.com, it thought it was printing but again my printer never got the message to print until I did the installation-with-Safari-quit approach.
P.S. Be patient while waiting for your printer to acknowledge coupons.com, it doesn't get the message immediately.
Currently Being ModeratedFeb 1, 2012 3:10 PM (in response to ikillu)
My coupons are printing now!!!!! I did the 32-bit thing for Safari. Quit Safari. Uninstalled the coupon printer, reinstalled the coupon printer. My coupons still did not print from Eatbetteramerica.com or couponsurfer.com. SO, I wrote to the coupons.com coupon printer support peeps and got this letter from them:
Dear Person Who Would Like to Print Coupons but Cannot,
We would like to verify that your Coupon Printer is installed correctly. Please try printing our test coupon, it should always print if the Coupon Printer is installed. The test coupon can be found at http://b.coupons.com/z.asp
Please also try printing a coupon from www.Coupons.com. When the site finishes loading, please select or clip any coupon and click the "Print" button.
If you can print coupons from either website, your coupon printer is installed and you can print our coupons.
If otherwise, please try printing from a different browser (such as Firefox, Safari, or Internet Explorer) to see if this behavior is only occurring in your current browser or in all browsers. Please note that the Coupon Printer may not work properly with "beta" web browsers.
If you need further assistance, send us an email with specific details describing the behavior of the site, or your system, immediately after you click the "Print Coupons" button.
You can visit http://help.coupons.com to find more answers to frequently asked questions about the Coupon Printer.
GUESS WHAT?! The test coupon printed and so did the ones directly on the coupons.com (with nothing after it in address bar)!! I've got COUPONS (after a year of frustration)!!!! I sure hope this helps someone!!!!
Currently Being ModeratedFeb 5, 2012 12:16 PM (in response to BrettandLiz)
With the power invested in me, I hereby declare the tiny coupons.com issue a Mac Lion/Epson problem. I was able to print to my Mac successfully with a Lexmark at someone else's house. I gave up and bought a Brother J430W from Office Depot today and the problem is SOLVED!!!!!
Currently Being ModeratedFeb 5, 2012 2:43 PM (in response to macboy3365)
Well, if that is the case, it's also a Snow Leopard/Canon problem. Switching to 32 bit mode works around many, but not all of the problems, but it's still a pain in the neck.
Currently Being ModeratedFeb 26, 2012 8:16 PM (in response to ikillu)
If anyone could offer some advice not already listed in this discussion, I would really appreciate it. I apologize now for the long post, but I don't want to waste anyone's time writing posts back and forth that cover stuff I have already tried.
Here's my situation:
- I have a MacBook Pro (version 10.6.8) and use Safari (version 5.1.2). I made no changes or updates, but I stopped being able to successfully print coupons using the Coupons.com printer in mid-December (I can still print every other type of coupon). It literally worked one day and wouldn't the next. I say successfully because my printer will spit out something. It says I have printed the coupons but all that actually prints is the top half of the coupon with the special security border and the barcode missing. If I have selected multiple coupons at one time to print, the only thing that does actually print is the top half of the first coupon on the page.
- When I try to print the test coupon that Coupons.com provides, the entire coupon is missing but the graphic with the two bottles and the logo WILL print.
Here is the troubleshooting I have done:
- I have uninstalled the Coupons.com printer (using the correct uninstaller) and re-installed it numerous times. I have downloaded the program using both Safari and Firefox (downloaded just for that purpose).
- Each time I install the program, it tells me that I have intalled it correctly. When I try to print, I am NOT prompted to install the program.
- If I change Safari to 32-bit mode, NOTHING will actually print. A blank page is waiting for me in the printer tray.
- My Mac is totally current on all updates issued by Apple.
- I was using a wireless HP All-in-one printer in December when these problems first started. I double-checked to make sure that the driver for the printer was current. (It was.) I bought a Brother HL 2240 laser printer last week for cheaper printing (only paid $10.65 brand new at Staples!), and have had the same exact problems as when I used the HP.
- I used a WPA2-AEP secured network to send print jobs to the HP when the problems first started. Using an unsecured network or simply plugging my Mac into the printer using a USB cord did not make a difference.
Obviously, there is a disconnect happening somewhere. I think it's interesting that I can get everything but the security features (including the barcode) to print. Maybe this is the root of the problem?
Of course, I have attempted to contact Coupons.com. I have sent three emails, receiving only two replies--both of which being the same pre-fab email JustBranches5 posted. I have tried calling a supposed customer service phone number I found on their site but, not surprisingly, no one answered the phone. Even if no one can offer any suggestions or advice, if anyone has a phone number for Coupons.com customer service that actually works....you would make me very happy!
Currently Being ModeratedMar 8, 2012 5:51 AM (in response to ihatecoupons.com)
I don't know if this helps or even applies to any of the issues on this discussion, but I just installed Coupon printer printer, selected some coupons, then clicked Print Coupons (on Coupons.com). Everything looked like it was working. The site said it was sending coupons to my printer, but then nothing would print. I went to System Preferences, Print & Fax. Made sure my printer was selected as th default printer. Then clicked on Printer Sharing until the message under it said "printer sharing is turned off". Clicked on the "sharing" button there then checked the box next to printer sharing. Tried again on Coupons.com and it worked. It seems that Coupons.com uses your printer from their site.
Currently Being ModeratedMar 10, 2012 8:29 AM (in response to ikillu)
i just read most of these.. why is it still so difficult to download a coupon? i was hoping to find a fix.. not a reinstall, partition, uninstall, reinstall mess. why isn't there a legend for: NOT HELPFUL?
very frustrating APPLE!