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what will be the replacement for the ipod nano replacement program

191804 Views 501 Replies Latest reply: Mar 31, 2014 3:21 AM by russelk RSS
  • taminy Calculating status...

    they sent me an email. that's how i got to know about the replacement. i'm also very curious to know what they will replace it for. my nano still works and i wouldn't really be willing to just "trade" it for a shuffle or something like that...

  • karenfromij Calculating status...

    I read somewhere on the internet a post from people who already got their replacement (somewhere in the UK), and it's a new 1st Gen ipod, produced in 2010.

     

    See:

     

    Originally Posted by UKStu View Post

     

    from the email they sent me, looking at the new serial number my replacement is the same model (First Gen 2GB Nano).

     

    old one was produced in 2006, replacement was produced in March 2010.

     

    you can check the serial numbers here
    http://www.powerbookmedic.com/identify-mac-serial.php

    Just done that, yes, 4GB Nano 1st gen in my case, interestingly says Production Week 10 in 2010
  • karenfromij Level 1 Level 1 (0 points)

    It was posted on www.macrumors.com

     

    I was hoping for the newest model, but hey, it is already great that we get a replacement!

  • yr r Level 1 Level 1 (0 points)

    Thanks ... I am keeping my old one, the battery was just replaced and it works just fine  - but am taking the radio nano thingy back within the hour - it plays for only a short time and with my 1st gen nano do not need it for anything else exc. the radio ...

  • kreftovich Calculating status...

    I got email today from Apple telling me that my replacement Nano its on the way. They gave me a serial number for new model. I checked online and its a 1st gen Nano, not newer version what some people were hoping for. To be honest I love 1st gen design, and if I get another 5 years out of it with new battery then happy times. 

  • JWD88 Level 1 Level 1 (20 points)

    Well they did send out an email to me. It is possible they didn't have your current address.  I do agree this is beng handled poorly. Send us your rig and we will send "something" back. Why the big mystery? I like my old Nano and would like to know what they plan to send me as a replacement. And if it is just the battery, why not just replace the battery? It is not a huge job. I wathched a friend do it in about 10 minutes. I understand companies with razor thin profits cutting corners. It irks me when Apple does it, because they make a small fortune on each product they sell (You really think the parts/labor to make a Macbook Pro are that much more than an Asus?).

  • JWD88 Level 1 Level 1 (20 points)

    "I read somewhere on the internet a post from people who already got their replacement (somewhere in the UK), and it's a new 1st Gen ipod, produced in 2010."

     

    A first gen Nano made in 2010? Seems highly unlikely.

  • sian169 Calculating status...

    I didn't think they made 1st Generation iPod Nanos anymore so I don't see how they could use them as a replacement. Not only could my iPod set on fire at any second, my iTunes no longer registers it because it's such an old model, so sending me another 1st Generation is not an improvement at all.

  • fernando j Calculating status...

    I've got a first generation nano, I've received an email from apple about it, but the website says I am not eligible for replacement.

     

    Any idea why?

     

    Thks.

  • n.why.c Calculating status...

    Would it be safe to assume that apple is collecting all these nanos in batches and shipping them to china to be refurbed and senting us a replacement refurb from prior repair batch. I kind of like my vintage nano and not sure i want to receive someone else's abused nano.

  • 826sep Level 1 Level 1 (0 points)

    I spoke to Apple yesterday as I had a question on returning mine.  When asked about the replacement, he said he really didn't know, it depends on what's in stock at the time of return.  Hope to replace with the same, but just can't say for sure.  Would be a minimum of 2gb though, could be a 4gb.  (I was pleasantly surprised - one of mine is a 1gb)  Asked about the 6 weeks, he said that's worst case scenario, people are already getting them back so may be much sooner.

     

    He also said that they've run out of boxes to send out, so it'll be another week or so before they're sent again. Perhaps they're recycling the boxes as well as refurbing those early returned Nano's? 

     

    I've had mine in a case since day one and it still works perfectly.  I dont' think I've ever had to even reset it.  So, hopefully, the refurb is in equal condition. 

  • Christian Haeuber Calculating status...

    The subsequent email we received specified they will charge us a $100 fee to "diagnose" the ipod first, unless we still have a protection plan. Who has a protection plan from 2005?

  • JWD88 Level 1 Level 1 (20 points)

    I just got that email. What a bunch of nonsense. As someone said earlier, they probably just want to dissuade folks from participating.  They don't say they "will" charge us. They say there "should" be no charge, and they "may" charge a diagnostic fee. I assume it means they will not charge you if the Pod works fine, apart from the possible overheating battery. But it is a ridiculous, confusing email. And still the question: What will they send me as a replacement?   Here is the email:

     

    Dear John,

     

    We have received your request for a replacement IPOD NANO. Your Repair ID is *************.

     

    Serial Number: *******************

    Problem Description: iPod Hardware - iPod nano (1st gen.) Replacement Program

     

    Notice to Consumer: Please read important information at the end of this email message.

     

    Our initial diagnosis indicates that because your product replacement will likely be covered by the warranty, an AppleCare Protection Plan, or another Apple repair or exchange program, there should be no charge to you for the service performed. If we have questions or concerns regarding the repair coverage, we will notify you.

     

    You will receive a package at this address:

     

    ********************

    SAN FRANCISCO, CALIFORNIA 94118-3241

    UNITED STATES

     

    The package will contain shipping materials and instructions for you to return the original product to Apple at this address:

     

    Apple Service Operations

    ATTN: WUR Service, Repair ID A56087174

    3011 Laguna Blvd., Building A

    Elk Grove, CA 95758

     

    Please don't ship the original to Apple in any other package, because if it is damaged in shipping as a result of improper packaging, it will not be eligible for service and will be returned to you unrepaired. Do not include any other items, such as the power cord, as they will not be returned to you. The ship time to Apple will be approximately two business days. Apple will send you an email when your product reaches the repair center.

     

    Your repair status is available online.

     

    If service is covered under the warranty, an AppleCare Protection Plan, or an Apple repair or exchange program; the terms of the warranty, the AppleCare Protection Plan, or the Apple repair or exchange program will apply. Otherwise, the Apple Repair Terms and Conditions apply.

     

    Apple

    --------

     

    Copyright © 2011 Apple Inc. All rights reserved.

     

    Apple Inc.

    BEAR License Number: E78234

     

    Apple may charge you a diagnostic fee, including shipping charges, of no more than one hundred ($100) dollars US, plus applicable tax, if Apple inspects your product and determines based on the inspection that the product does not require service. If Apple determines, while inspecting your product, that service is needed due to the failure of parts that are neither supplied by Apple nor Apple-branded, Apple may return the product to you without servicing it, and may charge you the diagnostic fee plus applicable sales tax.

     

    You are entitled to a written estimate of the cost of repairs. The estimate must include all costs for parts and labor. Apple will not charge for work done or parts supplied in excess of the estimate unless you, the customer, approve the additional charge. This estimate of repair charges is valid for 30 days from the date of estimate. You must notify Apple if you claim a tax exemption and provide Apple with a tax exemption number at the time you receive this estimate. The cost of shipping is included in the estimate.

     

    Apple Inc., 800-275-2273, 1 Infinite Loop, Cupertino, CA 95014

     

    NOTICE TO CALIFORNIA CONSUMERS

     

    1. An estimate for repairs, as required (section 9844 of the California Business and Professions Code), shall be given to the customer by the service dealer in writing. The service dealer may not charge for work done or parts supplied in excess of the estimate without the prior consent of the customer. Where provided in writing the service dealer may charge a reasonable fee for services provided in determining the nature of the malfunction in preparation of a written estimate for repair. For information, contact the Bureau of Electronic and Appliance Repair, Department of Consumer Affairs, Sacramento, CA 95814.

     

    2. A buyer of this product in California has the right to have this product serviced and repaired during the warranty period. The warranty period will be extended for the number of whole days that the product has been out of the buyer's hands for warranty repairs. If a defect exists during the warranty period, the warranty will not expire until the defect has been fixed. The warranty period also will be extended if the warranty repairs have not been performed due to delays caused by circumstances beyond the control of the buyer, or if the warranty repairs did not remedy the defect and the buyer notifies the manufacturer or seller of the failure of the repairs within 60 days after they were completed. If, after a reasonable number of attempts, the defect has not been fixed, the buyer may return this product for a replacement or a refund subject, in either case, to deduction of a reasonable charge for usage. The time extension does not affect the protection or remedies the buyer has under other laws.

  • txcoyote Calculating status...

    When your return box arrives via Fed Ex, the back of the shipping label lists the service pricing terms again and clearly states that the fee or cost is $ 0 in each case.  There are no potential charges to be incurred.

  • JWD88 Level 1 Level 1 (20 points)

    Thanks, txcoyote.

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