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Error 11821 when converting mov file.

2280 Views 8 Replies Latest reply: Jun 22, 2012 4:32 PM by TJ the PK RSS
Lazykins Calculating status...
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Oct 14, 2011 6:54 AM

Hi. I receive an error 11821 when attempting to convert my videos to iPod format. I sent one to a friend who converted on his Mac. I couldn't find an explanation for 11821, does anyone know of a fix? I went through the troubleshooting in apple support and was able to convert the sample qt movie, no problem. None of my movies will convert, though. They are all located on the same drive as the iTunes software. I don't believe there is a permissions issue but Windows permissions are so confusing now. Both iTunes and qt have been updated. Thanks for any insight you might offer.

Windows 7
  • Willis Ellison Calculating status...
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    Nov 16, 2011 6:12 AM (in response to Lazykins)

    did you ever get a response on this? i'm having the same issues. i have uninstalled and reinstalled QT and iTunes, no help.

  • TJ the PK Calculating status...
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    Nov 18, 2011 11:43 AM (in response to Lazykins)

    I'm having this too! I didn't have it all the other times I've converted movies, but I'm getting it today. Is it due to an update? That's all I can figure. I'm really sick of all the continued problems with iTunes! I wish there were something non-Mac that I could use instead. Most of the problems I have don't ever get answered properly here. Usually I get a "simple, standard" answer that tells me to do what I already stated I had tried. *sigh*

  • namaribara Calculating status...
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    Nov 22, 2011 4:53 PM (in response to TJ the PK)

    I'm having the same problem on my Mac...  I'm not sure if you'll be able to do this on a PC, but have you tried opening the file in QuickTime (I think you need the Pro version) then going to File > Export and choosing iPod?  Hope it works for you - good luck.  Annoying that it won't work from inside iTunes though: definitely does not do what it says on the tin!

  • JessMore Calculating status...
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    Dec 6, 2011 6:40 PM (in response to Lazykins)

    I'm having the same problem.  It just started today, AFTER I upgraded to MAC's new operating system.  I was able to convert no problem before hand (just a little slow), so I thought upgrading would help speed along the process... now the process doesn't work at all.


    All of my videos are recent -- range from one week ago to about 1.5 years ago.  All from the same source -- a Kodak's pocket video recorder.

  • 2Hearts Calculating status...
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    Dec 19, 2011 3:31 PM (in response to Lazykins)

    I encounter the same problem recently when trying to convert a video clip from my camera to my ipod. I tried uninstalling and reinstalling itunes, still didnt help. What I did notice was I was still able to convert clips from my old camera, I had downloaded a program called Any Video Converter. It was free and I havent had any issues with it. From this program I converted my clip ot mp4 and was able to put on my ipod with no problems. Hope this helps.

  • TJ the PK Level 1 Level 1 (0 points)
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    Jun 22, 2012 4:32 PM (in response to Lazykins)

    I can now convert movies that I took with my iPod, but I still can't convert anything taken with my Kodak Easyshare camera (MOV files) - not even recent ones. And "naturally", since I can't convert them, I can't upload them to my iPod, even though they're in my iTunes library. So much for buying a camera that's "Apple friendly"! Sure do wish my iTunes would be Apple friendly!


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